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post office
window clerk
| Question | Answer |
|---|---|
| an organized workstation creates a more | efficient work place |
| certified is only for | letters |
| uspis investigates | crime committed by nonemployees |
| oig investigates crime committed by | employees |
| tax dollars | 0 none |
| if hazmat cannot offer | priority mail or priority express |
| priority express mail time | 1-2 days |
| priority mail | 1-3 days |
| ground | 2-5 days |
| 1st step to a+gist | acknowledge |
| 2nd step to a+gist | greet |
| 3rd step to a+gist | inquire |
| 4th step to a+gist | suggest |
| 5th step to a+gist | thank you |
| 3811 form | 3811 Domestic Return Receipt |
| postal employees operate under a mandate to protect the mails placed in its | custody |
| performs many of the same duties of a sales service associate however they also support the back office | Sales Service Distribution Associate |
| helps customers with package pickup mailing needs ensure customers complete forms | lobby assistant |
| maintains a comprehensive work knowledge rule policy and procedures related to retail | Lead Sales and Services Associate |
| manages post office daily operations and serves as business leader community anchors and shipping market | post master |
| teammates you support each other by ensuring the correct processes are being followed | Lead Sales and Services Associate |
| responsible for managing post office day to day operations ensuring that employees are properly trained | supervisor |
| maintaining the security and sanity of the mail one of the cores responsibilities of the post office | instills customer confidence |
| a violation of the security and sanity of the mail is | failing to deliver the mail |
| the first opportunity for a sales service associate | deliver a first impression |
| communication that can enhance or contradict | nonverbal |
| the approach a ssa can us to insure customer needs | a+gist |
| how a ssa conducts them self-effects the | postal brand |
| active listing technique used to create a successful transaction | clarifying |
| one thing customers notice about a sales service associate | personal appearance |
| form 3806 | register mail receipt |
| form 200 | registered mail label |
| form 3800 | certified mail receipt |
| form 3849 | Delivery Notice/Reminder/Receipt |
| form 6401 | money order |
| form 1093 | apply for a po box |
| 8105 A | fund transaction report |
| 8105 B | suspicious transaction |
| form 2976-R | Customs Declaration and Dispatch Note |
| Form 3575 | Change of Address |
| form 2865 | Return Receipt for International Mail |
| Form 3587 | Every Door Direct Mail - EDDM |
| Form 3816 | C.O.D |
| FORM 4615 | PACT ACT Application for Business or Regulatory Purposes Exception — Cigarettes and Smokeless Tobacco |
| Form 8176 | Premium Forwarding Service Residential |
| nondenominational first-class mail postage that can be used to mail first class mail no matter the postal rate | forever stamps |
| stamp pays the first-class postage rate plus and amount to fund causes in national public interest | semi postal |
| the study of stamps and postal materials | philately |
| collection season stamps | holiday stamps |
| the minimum length of a letter | 5 inches |
| a machinable parcel cannot weight more than | 25 pounds |
| the max of a flat mail piece | 12inch x15 inches .75 thick |
| a parcel that weights more than 70 pounds is | nonmailable |
| priority mail express -priority mail length and grith | 108 |
| ground advantage length and grith | 130 |
| nonmachinable surcharges are applied to first class letters when the item is | polybagged or polywrapped |
| the minimum of a postcard is the size of a | letter |
| for a postcard to be mailed it must be | rectangular |
| proper design and construction of a mail piece ensure | mailability |
| correctly identifying nonmachinable characteristics of first-class mail letters applying correct price helps | revenue generation |
| letter that is square instead of rectangular is | nonmachinable |
| nonmachinable letters a processed | manually |
| preferred service that offers the customer the best value | priority mail express and priority mail |
| priority mail express is entitled to refund if the item was | delivered to the recipient late |
| what is the most secure service the post office offers | registered mail |
| first class mail consists of greeting cards statements bills | business documents |
| any mailable item weighing | 13 OZ or less can be sent first class |
| damaged or missing content you have | 60 days to file a claim |
| restricted delivery service ensures that mail is delivered only to | specific addresses |
| items insured for over $500 must obtain | the recipients signature of receipt |
| max collectible for a COD | $1,000 |
| acceptable material for the blind | except advertisement |
| change of address is valid for | 18 months |
| premium forwarding service mail pieces are mailed to the customers using priority mail | weekly |
| first class mail can be forwarded | for free up 12 months |
| migratory bird stamps are essential for | hunting july1st -march-1st |
| post office has a service available for the transients | general delivery |
| caller service offers more | pickup time |
| free daily previews of mail pieces to me delivered | informed delivery |
| 50 letters or more free service is | firm holdout service |
| permanently forwarded to a new address | change of address form 3575 |
| premium forwarding service offers residents the option of having their mail reshipped to them temporarily for | 12 months |
| lost stolen money orders list is found in the | postal bulletin |
| register mail can be insured up to | $50,000 |
| only service for cremated remains | priority mail express |
| First-Class Package International Service | Send packages up to 4 lbs (64 oz), valued at up to $400 |
| First Class Package International Service offers insurance up to | $100 for document reconstruction and up to $200 for merchandise. |
| Priority Mail Express, which can provide insurance coverage up to | $5,000 |
| Priority Mail Express® and Priority Mail® services include up to | $100 of insurance in the price |
| USPS IS THE ONLY DELIVERY SERVICE TO REACH | ALL ADDRESSES IN THE NATION 6 DAYS A WEEK |
| regulated materials domestic ORM-D packages are shipped | usps ground retail |
| cash back no more then | $50 |
| money orders can only be paid with | cash or debit |
| the Manuel with postage rates and classes of mails transmitted in the territories | DMM |
| premium mail forwarding service is good for | 2 weeks -12 months |
| premium mail forwarding service is sent how and how often | weekly priority mail |
| firearm intoxicating liquor and cigarettes are | restricted matter |
| all postal products can be purchased with credit card except | money orders and gift cards |
| failure to comply with the Bank security act could result in | $50,000 |
| keep mail safe and to determine the mailability of certain items | pub 52 |
| max weight for a first-class letter | 3.5 oz |
Created by:
Presh92