The study of body movement, gestures, and posture.

The study of how people and animals use space, reveals the impacts of distance as related to nonverbal behavior.

The study of how humans use and structure time.

How touch affects the communication process.

Forces that interfere with the communication process. Can be either external and/or internal.

A transactional process involving a Sender, a Receiver (who decodes the message), and the Environment (physical location and personal history).

The one who encodes and delivers or sends the message.

Words and actions of the initiator.

The medium through which a message passes from sender to receiver.

The one that decodes the message.

Relates to the physical environment, such as a noisy room.

Includes personal emotions and semantics.

Refers to the discernible response of the receiver.

Is the physical location and personal history surrounding the communication.

Is psychological. It involves attending (focusing on stimuli) and acknowledging (validating the speaker).

Deliberately revealing significant, private information about oneself.

Requires analyzing three things: The Audience, The Occasion, and The Speaker.

"First Call" and Removal (The Transactional Aspect)

Specifically refers to the "business" side—gathering authorizations and the body transfer.

"First Call" and Removal (Third-Party Services)

A major disadvantage is they lack the authority to speak for your firm or answer specific family questions.

Immediately upon arrival, you should determine what equipment is needed before bringing the cot in.

The GPL (General Price List)

Must be given to the family before any discussion of goods or services.

Essential data for the death certificate (e.g., Social Security Number).

The DD-214 (Discharge Document) is required for veteran benefits.

The Statement of Goods and Services

The formal contract between the family and the firm.

Nonverbal Communication

People often feel very different than the words they speak reflect.

Is a trained animal that's goal is to improve a patient's physical, social, emotional, or cognitive functioning.

Is often the final ritual in the funeral experience.

Hearing is being in range of and receiving sound. Listening involves hearing, attending, acknowledging, understanding, and remembering.

Where they were or what they experienced when the loved one died.

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FNRL 260

Exam Unit 2

Question	Answer
Kinesics	The study of body movement, gestures, and posture.
Proxemics	The study of how people and animals use space, reveals the impacts of distance as related to nonverbal behavior.
Chronemics	The study of how humans use and structure time.
Haptics	How touch affects the communication process.
Noise	Forces that interfere with the communication process. Can be either external and/or internal.
The Model	A transactional process involving a Sender, a Receiver (who decodes the message), and the Environment (physical location and personal history).
Sender	The one who encodes and delivers or sends the message.
Message	Words and actions of the initiator.
Channel	The medium through which a message passes from sender to receiver.
Receiver	The one that decodes the message.
External noise	Relates to the physical environment, such as a noisy room.
Internal noise	Includes personal emotions and semantics.
Feedback	Refers to the discernible response of the receiver.
Environment	Is the physical location and personal history surrounding the communication.
Hearing	Is biological.
Listening	Is psychological. It involves attending (focusing on stimuli) and acknowledging (validating the speaker).
Self-Disclosure	Deliberately revealing significant, private information about oneself.
Public Speaking	Requires analyzing three things: The Audience, The Occasion, and The Speaker.
"First Call" and Removal (The Transactional Aspect)	Specifically refers to the "business" side—gathering authorizations and the body transfer.
"First Call" and Removal (Home Removals)	Typically require two people.
"First Call" and Removal (Third-Party Services)	A major disadvantage is they lack the authority to speak for your firm or answer specific family questions.
Protocol	Immediately upon arrival, you should determine what equipment is needed before bringing the cot in.
The GPL (General Price List)	Must be given to the family before any discussion of goods or services.
Vital Statistics	Essential data for the death certificate (e.g., Social Security Number).
Military Honors	The DD-214 (Discharge Document) is required for veteran benefits.
The Statement of Goods and Services	The formal contract between the family and the firm.
Nonverbal Communication	People often feel very different than the words they speak reflect.
Pet Therapy	Is a trained animal that's goal is to improve a patient's physical, social, emotional, or cognitive functioning.
The Committal	Is often the final ritual in the funeral experience.
Hearing vs Listening	Hearing is being in range of and receiving sound. Listening involves hearing, attending, acknowledging, understanding, and remembering.
The "death story"	Where they were or what they experienced when the loved one died.
The Basic Communication Model	Incorporates

Created by: WendigoBunny

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