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Chapter 3
| Question | Answer |
|---|---|
| Environmental Scanning | The process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends. |
| Social Forces | The demographic characteristics of the population and its culture. |
| Demographics | Describing a population according to selected characteristics such as age, gender, ethnicity, income, and occupation |
| Baby Boomers | 1946 and 1964. |
| Generation X | 1965 and 1980. Also called the baby bust. |
| Generation Y | 1981 and 1996. Also called the echo |
| Generation Z | 1997 and 2010. |
| Culture | The set of values, ideas, and attitudes that are learned and shared among the members of a group. |
| Economy | Pertains to the income, expenditures, and resources that affect the cost of running a business and household. |
| Gross Income | The total amount of Money made in one year by a person, household, or family unit. Also known as money income at the Census Bureau. |
| Disposable Income | The money a consumer has left after paying taxes to use for necessities such as food, housing, clothing, and transportation. |
| Discretionary Income | The money that remains after paying for taxes and necessities. |
| Technology | Consists of the inventions or innovations from applied science or engineering research.The methods, systems, and devices that are the result of scientific and engineering knowledge being used for practical purposes. |
| Electronic Commerce | The activities that use electronic communication in the inventory, promotion, distribution, purchase, and exchange of products and services. Also called e |
| Internet of Things (IoT) | The network of products embedded with connectivity |
| Social Media | Social media consist of digital technologies that facilitate the creation and sharing of user |
| Artificial Intelligence (AI) | The simulation or approximation of human intelligence in machines |
| Big Data | Extremely large data sets that require massive data storage warehouses and sophisticated data analysis to identify patterns, trends, and associations for decision |
| Marketing Analytics | The study of data to evaluate the performance of marketing activities in numerical terms, which are called metrics. |
| Competition | The alternative firms that could provide a product to satisfy a specific market’s needs. |
| Barriers to Entry | Business practices or conditions that make it difficult for new firms to enter the market. |
| Regulation | Restrictions state and federal laws place on a business with regard to the conduct of its activities. |
| Self regulation | An alternative to government control whereby an industry attempts to police itself. |
| Multicultural Marketing | The process of recognizing, valuing, and incorporating different cultural nuances, traditions, symbols, and behaviors into marketing strategies to form meaningful connections with specific, diverse, and ethnic audience segments. |