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SENIOR T11 W1
PROFESSIONAL DEVELOPMENT TEST 101C.01-101C.06
| Question | Answer |
|---|---|
| Maintaining healthy teeth and keeping the breath fresh is called: | oral hygiene |
| Personal and professional well-being and providing prevention for certain diseases are benefits of: | a balanced diet |
| The scheduling concern of a client arriving early can be addressed by: | telling client how long before the service will begin |
| A polite behavior that shows respect for other people is called: | courtesy |
| An open ended question begins with what? | WHY? |
| The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the salon professional and client is called: | ergonomics |
| Contouring with dark colors narrows. Highlighting with light colors does what: | Broadens |
| Negative aspects of our personal character that we are unaware of but others can see are referred to as: | blind spots |
| The body uses energy from calories in all of the following ways: | heat itself, build its structure, and move itself during exercise and activities |
| Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this situation? | explain what services you have time to complete |
| Positive self-esteem in action can be described as: | telling the truth and keeping commitments |
| "No-Show" clients can be handled with all of the following strategies | making reminder calls ahead of time offering other available appointment times informing client of cancellation policy |
| Eye contact, smiling and posture are all examples of: | nonverbal communication |
| A foot doctor is called a: | podiatrist |
| Which of the following descriptions is true of speaking with clarity? | less is more |
| When applying makeup, foundation should match your: | skin tone |
| Which of the following terms describes a pledge to a course of action? | commitment |
| Practicing good manners in the workplace is referred to as: | professional etiquette |
| An outward reflection of your inner feelings, thoughts, attitudes and values defines your: | personality |
| Rotating footwear has all of the following effects: | reduces fatigue strengthens your arch makes them last longer |
| A deep admiration for someone or something is referred to as: | respect |
| Use of a prompting comment such as "go on" is an example of a listening strategy called: | respond |
| Translating what you heard into your own words is referred to as: | paraphrasing |
| The shoes that are recommended to be worn to practice good posture when standing for long periods of time are: | low, broad-heeled shoes |
| Which of the following preventative measures will help alleviate foot and leg problems? | raising your feet on a stool during breaks |
| Fatigue can be prevented through: | rest and relaxation |
| Responding calmly versus reacting impulsively represents a person who is practicing: | emotional balance |
| Saying the proper thing without offending someone is: | using tact |
| The nearness of another to one's personal space is known as: | proximity |
| Meeting life's new challenges can be assisted by: | focusing attention on goals |
| All of the following movements cause Carpal Tunnel Syndrome: | gripping with force bending your wrist a lot repeating a motion over and over |
| All of the following are trust-busters in a work environment | insincerity poor work ethic self-absorbed behavior |
| Proper conduct in relationships with your employer, co-workers and clients is known as: | professional ethics |
| What is halitosis? | bad breath |
| An individual's system for maintaining cleanliness and health is known as: | personal hygiene |
| The feeling that two people have for one another that feeds each person's need to feel valued is known as: | mutual respect |
| If a person matches their actions with their words, it is an example of: | integrity |
| Which of the responsibilities is NOT found in a professional code of ethics? | failure to fulfill obligations |
| The following can help prevent neck and back strain: | working with the back straight using freestanding shampoo bowls adjusting the height of the client's chair |
| All of the following topics are considered to be controversial for discussion with the client: | religion politics personal problems |
| Which of these terms is considered a trust-buster? | gossip |
| The tempo used during a verbal exchange is called the: | rate |
| As soon as you notice a discussion is getting off-track, you should: | bring it back to the main issue |
| Leaning forward during a conversation might communicate: | I'm interested in what you are saying. |
| Neck and back strain can occur if you: | stand for a long time in high-heeled shoes |
| Not making assumptions about people based on appearances reflects use of: | respect |
| An overly wide jaw can be visually narrowed by applying: | darker contour cream to the outer areas of the jawline |
| Paraphrasing to summarize the meaning of what has been communicated is known as: | reflective listening |
| Pronouncing words clearly, precisely and accurately is referred to as: | enunciation |
| After performing a service on a difficult client, Diane vents her frustrations to other clients. Which of the following terms identifies Diane's display of emotion? | attitude |
| Resilience is developed by solving problems and: | learning from mistakes |
| Being persistent means: | staying the course, not giving up |
| An example statement of self-respect is: | "I like myself and I have integrity." |
| Which of the following statements describes courtesy? | thoughtfulness of others |
| Keeping muscles toned, organs working properly and equipping the body to better cope with a stressful situation are proven results related to: | exercise |
| Hair is considered beautiful when it is: | clean and healthy |
| Changing the pitch of your voice while speaking is called: | inflection |
| Persevering through difficult times is an example of: | commitment |
| What condition occurs when tendons become inflamed? | tendonitis |
| The ability to adapt or respond to change is called: | flexibility |
| When applying makeup, highlighting with light colors will have what effect on the face? | broadening |
| Your own personal system of moral principles and values is known as: | personal ethics |
| How many hours of sleep do most people need to function properly? | 6 to 8 hours |
| Healthy, glowing skin is equally dependent on all of the following: | rest exercise good nutrition |
| A recommendation to prevent foot and leg problems would be: | change positions frequently |
| The tone or inflection of your voice, level and rate of speech all play a role in: | verbal communication |
| The strength of volume during a verbal exchange is called: | force |
| Which of the following will help prevent shoulder problems? | adjusting the height of the chair when you work on a client |
| Which of the following actions would diminish trust within a work environment? | gossip |
| Preventing shoulder problems can be accomplished by: | swiveling the chair when you work on a client |
| Integrity in simple terms could be described as: | doing the right thing |
| Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as: | flexing |
| Which of the following activities helps stimulate blood circulation in the body? | exercise |
| Which of the following terms defines the art and science of beauty care? | cosmetology |
| An inflammation of the fluid sac that lies between a tendon and skin or bone is called: | bursitis |
| To translate what you heard into your own words is to: | paraphrase |
| Regular bathing with soap and using a deodorant are examples of maintaining: | personal hygiene |
| Prevent neck and back strain by: | not reaching overhead for supplies |
| What is a statement that does NOT reflect proper grammar? | This oil works good on a normal skin type. |
| An effective way to build trust is to: | communicate in open, honest ways |
| How should a salon professional respond to a client insisting on a certain hair color that would not be flattering to their complexion? | by tactfully suggesting otherwise |
| A routine behavior that is repeated regularly and tends to occur unconsciously defines: | habits |
| The energy contained in food is measured in: | calories |
| The following statements describes methods to build self-respect: | resisting negative influences seeking out other positive people accepting and embracing change |
| Almost all foods contain mixtures of energy nutrients, which are all of the following terms EXCEPT: fats, keratn, proteins or carbohydrates | keratin |
| What would describe not playing a part in your commitment to success as a cosmetology professional? | insufficient rest |
| Which of the following statements describes an appropriate technique to use when making eye contact? | use eye contact throughout the conversation to demonstrate interest |
| The term used to describe the science of healthful living is: | hygiene |
| Health hazards, such as impure air and improper storage or use of food, fall under the category of: | public hygiene |
Created by:
sroessler