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C724
Information systems management 1,5,7
| Question | Answer |
|---|---|
| A sales manager is looking to analyze regional sales data, forecast future sales, and visualize data trends. Which information system supports the sales manager's job function? | A decision support system aids in making decisions by analyzing data and forecasting trends, making it the best fit for the described function. |
| A cashier at a retail store is responsible for recording daily sales, processing payments, and issuing receipts. Which information system is tailored to support the cashier's job function? | A transaction processing system is designed to process and record transactions, making it ideal for a cashier’s tasks. |
| A manager of a global retail shoe store noticed sales of their products declined in a specific region of the country. Which type of information system would best help the manager understand why? | A management information system provides summaries and reports transactions. |
| An IT div. of a univ. is facilitating the design of a new sys for handling paper-based college apps. He would like to set up a sys by which students can apply online. Which process devs a descript of the funcs that a new info sys must perform? | Systems Design Document-The design process will provide a model or blueprint consisting of all the specifications that will deliver the functions identified during systems analysis. |
| An IT div. of a univ. is facilitating the design of a new sys for handling paper-based college apps. He would like to set up a sys by which students can apply online. Which doc. will provide a blueprint and specs for the func. of this info sys solution? | The design process will provide a model or blueprint consisting of all the specifications that will deliver the functions identified during systems analysis. |
| An IT div. of a univ. is facilitating the design of a new sys for handling paper-based college apps. He would like to set up a sys by which students can apply online. Which approach characterizes the direct cut over conversion strategy? | The new system replaces the old one on an appointed day. In direct cut over strategy, the new system replaces the old one on an appointed day. |
| A research and development team requires a methodology that supports continuous experimentation and adjustments based on research findings.Which methodology supports continuous experimentation and adjustments in development? | Agile development supports continuous experimentation and adjustments. |
| A software developer for a large online retailer needs to be able to quickly update its production systems with new software. Which approach should be recommended for managing the software infrastructure? | DevOps makes it possible to update production systems with new software within hours rather than weeks or months. |
| A government agency must develop a highly secure and scalable database for citizen information. Which methodology ensures the secure and scalable development of the citizen database? | DevOps emphasizes security and scalability in development. |
| An IT PM wishes to create an online tool that will survey focus group reactions to products in development ASAP. Many of the sen. mgrs have difficulty in understanding tech or software devel issues and are likely to change their requirements during devel. | Which development method should be used for this project? Prototyping is much quicker and should involve users in the development process in a more direct way. |
| The manager for Zen company was asked to implement enterprise software for a manufacturer of kitchen appliances. What is the manager's initial step in selecting the appropriate decision-support tool? | The first step in selecting a decision-support tool is to clearly identify the specific decision or problem that requires support. |
| An e-commerce company wants to optimize pricing using competitor data and market trends. Which decision-support tool should the e-commerce company use for price optimization? | Competitive intelligence software is the most suitable choice for price optimization, as it helps analyze competitor data and market trends. |
| An environmental organization needs to analyze large datasets related to climate change and conservation efforts. What decision-support tool should the environmental organization use for effective data analysis in climate research? | Geographic information system (GIS) software is vital for spatial data analysis in climate research. |
| In a large manufacturing corporation, the senior executive team requires real-time access to critical performance metrics and strategic insights.Which decision-making tool should the senior executive team use for this purpose? | Dashboards/scorecards are designed to provide real-time access to critical performance metrics and strategic insights, making them ideal for senior executives. |
| A retail chain is upgrading its point-of-sale (POS) systems. How will the retailer validate that a new POS system will meet business needs? | By piloting the system in select stores Pilots enable testing before full rollout. |
| A hospital is replacing its outdated patient monitoring systems. How will the hospital confirm that new patient monitoring systems suit clinical requirements? | Surveying staff reveals clinical needs. |
| A small clothing boutique wants to expand its customer base and increase sales by selling products online. Which technology allows the boutique to set up an online store to sell clothes to customers around the world? | An e-commerce website allows the boutique to display and sell products online globally. |
| A farmer's market vendor wants to supplement in-person sales by allowing online orders and delivery of fresh produce. Which technology enables the vendor to securely accept online payments from customers? | Electronic payment processing allows online credit card and other digital payments. |
| A shirt company currently sells their products in local stores on the islands. They want to reach tourists who visited Hawaii and enjoyed their shirts. Which technology would allow the company to sell Hawaiian shirts directly to customers worldwide? | Third-party online marketplaces expand reach. |
| A family-owned maple syrup company in Vermont currently sells their products within the state. They want to reach more customers across the country. Which e-commerce technology would allow the company to sell maple syrup online beyond their home state? | National shipping integrations allow delivering products across the country. |
| An e-commerce site specializing in bespoke furniture experiences high cart abandonment rates. Which strategy optimizes cart completion rates? | A one-click checkout simplifies the buying process, reducing cart abandonment. |
| An e-commerce site with a diverse product range faces challenges in upselling. Which strategy would enhance the site's upselling capability? | Bundle deals encourage customers to buy more than one item. |
| An online bookstore sees a drop in customer engagement despite regular content updates. Which strategy targets customer re-engagement? | Targeted emails can effectively re-engage customers by providing personalized recommendations. |
| A beauty e-commerce site has a large amount of traffic but low conversion rates. Which strategy effectively converts traffic into sales? | Faster loading times improve user experience and can lead to higher conversions. |
| A sporting goods e-commerce site wishes to minimize product return rates. Which strategy minimizes product returns? | 360-degree views give customers a better understanding of the product, reducing the need for returns. |
| A brand focuses on understanding past consumer behavior on their social media platforms. Which type of analytics provides insights into historical data? | Descriptive analytics helps in understanding past behavior. |
| A business focuses on data-driven decisions to improve future social media campaigns. Which analytic tool recommends specific actions for future marketing campaigns? | Prescriptive analytics suggests specific actions to take. |
| A fashion brand collects information on past customer behavior and sentiment toward various types of social media posts. Which next step does prescriptive analytics recommend for campaign effectiveness? | Analyze gathered data Prescriptive analytics uses past and current data to recommend specific actions. |
| A restaurant chain's social media performance is stagnant despite various attempted strategies. A new analytics tool suite is acquired. Which analytics identify past strategy failures? | Prescriptive and diagnostic offers in-depth analysis of past failures and future recommendations. |
| A healthcare company wishes to move beyond tracking basic social media metrics to understanding patient sentiment and making actionable recommendations. Which type of analytics integrates sentiment analysis to drive actionable outcomes? | Prescriptive analytics considers current conditions and provides recommendations for ways to handle potential future scenarios. |
| A tech startup is focusing on heightening user interaction within its application. Which strategy enhances app engagement? | Targeting user behavior specifically enhances app engagement by optimizing user experiences. |
| A B2B enterprise wants to collaborate more closely with its suppliers. Which social media strategy facilitates B2B collaboration? | Private industrial networks focus on B2B. |
| A bookstore aims to boost weekday visits. Which strategy encourages weekday visits? | Announcing flash sales drives immediate visits, particularly on weekdays. |
| An e-commerce website wants to improve its organic search rankings. Which strategy will directly improve the website's position in search engine results? | SEO practices like optimizing meta tags and content will directly improve search rankings. |
| A startup wants to engage with its small but growing customer base. Which strategy allows the startup to maintain regular communication with its customers? | Email marketing enables regular and personalized communication with customers. |
| A copier company has 30 field technicians who have access to information to assist with challenging service calls while out in the field. Which system should be used to consolidate the relevant information and experience? | Knowledge management systems enable organizations to better manage processes for capturing knowledge and expertise, making it available wherever and whenever needed. |
| An ad. co is about to expand nat. It is important to find a way to store and spread the clients’ brand and style guides thruout the org. These guides are upd reg and incl mult img files and tex docs. Which sys should be used to meet the needs of the org? | An extranet with knowledge management system (KMS) capabilities |
| A bus comm consulting firm that serv many clients in different ind across the US is looking to impr its bus proc and fin perform. The co provides customized written recomm about how to use a client’s existing res to improve the client’s internal comm. | An extranet enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed. |
| An organization has noticed a change since it implemented a strategic information system. Management has decided to conduct an analysis of the organization's change. Which three components do strategic information systems change? | Strategic information systems often change the organization and its products, services, and operating procedures, driving it into new behavioral patterns. |
| A company has maintained a competitive advantage in its industry through innovation. However, it has noticed that it has been facing major competition. What are the reasons why the competitive advantage of strategic systems does not last long? | Competitors can copy strategic systems, and customer expectations change. |
| A new comp has entered the market and is offering a sim product to the co. The co has decided to imp a new sys to maintain a comp adv. Which question should managers ask to identify the systems that provide a strategic advantage to their firms? | What are the business and industry value chains for this company? |
| Which function describes a role of a management information system (MIS)? | Providing leaders with current performance reports |
| Which function describes a role of a decision support system (DSS)? | Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy |
| Which scenario demonstrates a situation for which a transaction processing system (TPS) should be used? | A retail manager is responsible for determining how many units of a new product were sold last quarter. |
| Which information system is related to answering the question, "What is the effect on the return on investment if a factory shuts down for three months?" | Decision support system (DSS) |
| What is the purpose of an enterprise system (ES)? | Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources |
| Which goal represents an appropriate use of an enterprise system (ES)? | Create a single comprehensive data repository for the business as a whole |
| Which task should be accomplished using a customer relationship management (CRM) system? | Integrate information to better identify, attract, and retain the most profitable buyers of company products |
| A company wants to incorporate synchronous and collocated collaboration to enhance work team communication. Which form of collaboration fits this requirement? | Room ware, because it occurs at the same place and the same time |
| Which mistake do companies make that results in poor alignment of IT with business objectives? | Ignoring IT and its possibilities |
| Which strategy do successful firms use to overcome challenges with IT alignment? | Performing a strategic systems analysis |
| How does the business value chain model help firms overcome competitive challenges? | By identifying how information systems can be used to improve operational efficiency |
Created by:
chawk69