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DECA PI 1-6
| Question | Answer |
|---|---|
| Analyze company resources to ascertain policies and procedures (CO:057) (CS) | “SCAN” Method S- Source: Find a reliable and relevant source C- Content: Within the source, locate your needed content A- Analyze: Read & compare the content N- Note: Take notes of key information for future reference |
| Employ communication styles appropriate to target audience (CO:084) (CS) | Target Audience → Communication Style Boss/ Professional → Formal, precise Coworker → Casual, clear Student → Relatable, simple Customer → Simple, polite |
| Defend ideas objectively (CO:061) (CS) | “FACT” Method F- Find evidence A- Avoid bias C- Clarify reasoning T- Take questions |
| Handle telephone calls in a businesslike manner (CO:114) (CS) | Call Flow Chart Greeting → Purpose → Solution → Confirmation → Close |
| Participate in group discussions (CO:053) (CS) | The 3-C Discussion Triangle Clarity – Speak clearly and stay on topic Collaboration – Build on others’ ideas Courtesy – Respect different viewpoints |
| Utilize note-taking strategies (CO:085) (CS) | What / So What / Now What What was discussed So what does it mean Now what needs to happen |
Created by:
rileycc