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Safety & Profession

A+ PT. 1, saftey and professionalism

QuestionAnswer
Step 1 in Troubleshooting Methodology Identify a problem *question users *gather info *duplicate the problem
Step 2 in Troubleshooting Methodology Establish a theory of probable cause *consider multiple approaches *consider top to bottom or bottom to top approaches for things like networks
Step 3 in Troubleshooting Methodology Test the Theory to determine the cause *test your theory, if it works document the solutions
Step 4 in Troubleshooting Methodology Establish a plan of action and implement solution *if theory was incorrect, develop another one *If theory is correct, implement solution
Step 5 in Troubleshooting Methodology Verify Full system functionality
Step 6 in Troubleshooting Methodology Document the solution
Created by: LemonGoon
 

 



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