This is the app you will be using to answer calls and transfer, if needed, to another department.

The department that can create a request for an authorization or referral for an Office Visit.

The queue we can no longer use to transfer any call, unless the PCP or insurance is demanding to speak with them. No patient can be transferred to them.

Stands for Primary Care Physician, or Primary Care Provider

This will help you find, and create, a patient chart within eCW.

The grace period a patient has if they are running late to their appointment

OMGCO / In-house Collections

This is the type of COLLECTIONS we can schedule before transferring to the billing department

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Questions related to the protocols, processes, and steps a Switchboard agent mus

Term	Definition
ZAC	This is the app you will be using to answer calls and transfer, if needed, to another department.
This is the department we transfer the calls to when we need to submit a request for an update on an order that is not surgical related	Clinical
Scheduling	The department that can create a request for an authorization or referral for an Office Visit.
Referrals Department	The queue we can no longer use to transfer any call, unless the PCP or insurance is demanding to speak with them. No patient can be transferred to them.
PCP	Stands for Primary Care Physician, or Primary Care Provider
Patient Lookup	This will help you find, and create, a patient chart within eCW.
30 minutes	The grace period a patient has if they are running late to their appointment
OMGCO / In-house Collections	This is the type of COLLECTIONS we can schedule before transferring to the billing department

Created by: XimenaS

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