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C202- Quizzes
| Question | Answer |
|---|---|
| What can HR do to best support the organizational strategy? | Acquire, develop, and retain the best employees |
| Which law governs the issues of overtime and federal minimum wage | The Fair Labor Standards Act of 1938 |
| which type of discrimination could be occurring if consistent qualifications across all applicants actually discourage minorities from applying? | adverse impact |
| which term best describes training that can help learners identify the most effective ways of working with people from a particular culture or country? | culture-specific cross cultural training |
| a manger believes that all Asians are high performers. which kind of bias is this | stereotype |
| a supervisor has just received a report from HR identifying and describing the important aspects of a newly created job as well as the characteristics a worker needs o succeed in that job. what is the name for this | job analysis |
| Susan is new to the company, so travis is filling her in on how things really work. He tells her about who is in charge, whom she need to go to the with uestions, and how to go about getting things done without stepping on anyones toes? | The company's organizational structure |
| how could HR help increase their company's organizational performance | by improving the company's ability to cope with growth and change |
| if the goals is to enhance organizational culture, which characteristic should be the focus when evaluating applicants | integrity, values and ethics |
| employee performance goals should be characterized as | challenging and specific |
| accurately rating only those aspects of a persons work performance that are observed is associated with | task acquaintance |
| which error involves a manager failing to measure an employees performance against established standards | contrast effect |
| managing aspects of the organizations structure to accomplish goals is called | organizational design |
| Inclusion and employee engagement are at least two organizational factors positively impacted by which practice | allowing employees to use their unique skills and abilities |
| what id affective commitment | having a positive emotional attachment to an organization and strong identification with its values and goals |
| If a company is trying to decrease voluntary turnover, which situation are they trying to prevent | An employee resigns to accept a better-paying job. |
| supporting organizational leadership is a key HR responsibility best achieved by | providing employees with opportunities for professional development and growth |
| What is one significant, yet indirect, cost of voluntary turnover? | drop in employee morale |
| which retention strategy is a mobility barrier designed to decrease the chances employees will leave | raining employees in a way that is very specific to the company’s way of doing things |
| what conditions can cause businesses to experience an increase in voluntary turnover | an upswing in the U.S. economy and low unemployment rates |
| A high performing employee resigns after requesting modest pay increase and being told that raises are only considered annually, at performance appraisal time. This is an example of | dysfunctional turnover |
| Succession management helps ensure key organizational roles have potential candidates available. Advantages to such proactive planning include all of the following except | reduce risk of discriminatory practices |
| which example illustrates workforce redeploment | assigning employees with specialized experience to a high-stakes project |
| purposefully y withholding the information needed to complete work assignments on time could be characterized as | bullying |
| which strategy has the potential to prevent long term vacancies and premature promotions? | succession management |
| An employer who decides to give everyone a two week paid vacation each year has created a | policy |
| A woman was born in New Yor City, speaks three languages, and is 37 years old. If she thinks she is being discriminated against based on a protected class characteristic, which one would it be? | gender |
| A department manager budget is being cut. She is trying to decide between not awarding holiday bonuses to any of her 30 employees or instead terminating five part-time employees. WHich ethical standard could be applied in this situation? | utilitarian |
| Eliminating which benefit would violate employees rights | insurance for work related injuries |
| An employees who feel pressured and doesn't know if he can continue to do his job is probably experiencing | dysfunctional stress |
| A company___ can influence how the company's interacts with its employees which then affects how it decides to manage the movement of people into, within and out of the company. | business strategy |
| which type of stress can lead o positive outcomes, including job satisfaction, but can also lead to counterproductive behaviors if any rsulting anxiety is unmanaged | functional stress |
| How might a company choose to practice affirmative action | by recruiting at colleges with a historically high high minority student body |
| Processes facilitate consistency and quality work within the organizational structure, and this structure through the proper use of | policies, procedures and rules |
| which federal law stipulate that jobs are considered "equal" when they require substantially the same effort, skill and responsibility under similar workin comditions and in the same establishment | the Equal Pay Act of 1963 |
| executive order 11246 requires employers receiving federal contracts to take the initiative to integrate their workforces. This is n examle of | affirmative action |
| kim believes affirmative action requires her to employ people from minoritized groups. Three people apply for a clerk position and kim selects a female who assumes is Native Amercian soley because of her skin color. This is | ignorance |
| what is the fourth step in diversity training program | conduct the training for all senior managers |
| which of these is NOT considered a sensory modality | expermential |
| A company-wide competition has been announced to reward the store manager with the highest dollar sales with a paid vacation to a luxury resort. This kind of pay-for-performance plan will probably ________. | help retain store managers who feel they have a chance to win the reward |
| A poor performer quits his job when his boss implements a performance improvement plan. This is an example of which type of turnover? | functional turnover |
| An employee complains to her boss that there are few career growth opportunities at her company and when she finishes her graduate degree, she will have to go work somewhere else. Which strategy should the company consider to retain employees? | succession management |
| In recent decades, employers have likely curbed workers from joining unions by directing greater attention to the strength and persuasiveness of which relational dynamic? | psychological contracts |
| Which is an example of an ethical issue in human resource management? | deciding how to handle a bullying claim |
| Which of these would NOT be considered a union tactic to apply pressure to management to agree to proposals during collective bargaining? | a management lockout |
| In unionized organizations, the most important factor in determining layoffs is ________ | seniority |
| Which law or order is synonymous with affirmative action and requires federal contractors to set goals for hiring minorities and females | 11246 |
| Which statement is true | The TAft Hartley Act prohibited secondary boycotts and closed shops |
| Which benefit is NOT considered mandatory? | health insurance |
| comparing patient satisfaction surveys before and after healthcar woker training is a ____ level measure of training effectiveness | results |
| Which situation is an example of a managerial ethical dilemma? | Being asked to directly supervise a family member |
| A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. | Rights standard |
| What is the goal of affirmative action? | To seek to remedy past practices that innately caused an adverse effect on applicants |
| female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. | Adverse impact is unintentional and relates to policies applied to all employees. |
| Which protected classes must a company set hiring goals for under Executive Order 11246? | Minorities and women |
| Which legislation promotes practices that reduce discrimination against a wide variety of protected classes? | itle VII of the Civil Rights Act |
| What is the minimum number of employees an organization must have to be required to follow the Family and Medical Leave Act (FMLA) of 1993? | 50 |
| How does an organization’s human resource strategy support the organization’s business strategy? | By helping it to acquire, develop, and retain the talent needed to fulfill its strategy |
| What is a primary function of human resource management? | Retaining talent |
| Which primary goal is being realized when an organization has a sufficient, productive workforce to execute a company’s mission? | Human resource management |
| What is a primary goal of human resource management? | To maintain employment-related legal compliance |
| Which belief is an example of bias creating barriers to equal treatment in an organization? | Extroverted employees are the most effective. |
| 0 What are two uses of a job analysis? | Developing a recruiting plan and designing a compensation plan for a particular job |
| How can human resource managers use performance metrics to benefit their organizations? | They can use metrics that reveal weakness in a critical division to influence staffing plans. |
| What should human resource managers use to determine performance metrics? | Business goals |
| Which aspect of an organization is increased when policies of inclusion are adopted? | Its talent pool |
| Why might an organization want to increase its efforts at inclusion and diversity? | To reduce negative public relations |
| What is the main goal of organizational policies? | To set guidelines that direct employee actions for achieving long-term goals |
| Which type of training includes both role-playing and action learning? | Experiential training |
| Which request might be asked during a case interview? | Show which skills you have that will best benefit this company’s goals and mission |
| Why might human resource managers place limited importance on distributive fairness in the hiring process | Only those hired tend to appreciate the outcomes of the process. |
| How does sourcing affect recruiting? | Effective sourcing improves the compatibility of talent pools to open positions. |
| Which is an example of indirect financial compensation | vacation time |
| Which topic does Fair Labor Standards Act not address | unemployment |
| To expand nonfiancial compensation for employees, what could an organization consider offering | flexible work schedules |
| what is a potential problem related to merit pay | The consequences of not monitoring how employees reach their goals |
| what is influences when employees realize the relationship between effort, performance and reward | motivation |
| which benefit could an employer eliminate without viloating federal law | retirement |
| what is best recruitment strategy involving benefits? | better customary benefits to provide an edge in competing for applicants |
| To determine if a benefit is mandatory, customary or optional from which perspective should it be evaluated? | employer |
| what statement is true regarding employee health and safety | Lapses in this area can contribute to avoidable turnover |
| what category does paid holidays fall under | indirect financial compensation |
| what must managers be mindful of with regards to incentive programs | unintended consequences |
| which label describes employees motivated by bonuses | extrinsic |
| what type of benefit is telecommuting | optional |
| which factor impacts an employees impression of safety culture | management and employees attitude |
| how do safety programs benefit the employer | by increasing productivity |
| which statement is true about workplace violence | an employee assistance program (EAP) is proactive approach to preventing workplace violence |
| which benefit(s) should an employer offer to decrease absenteeism | on site daycare for kids and elders |
Created by:
mnapole