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FInal Review
Med160
| Question | Answer |
|---|---|
| Administrative and clinical medical assistants take classes which include: medical terminology. externship. medical ethics. All of these are correct. | All of these are correct. |
| Using all of the knowledge and skills obtained in a medical assisting program in an actual office setting is called a/an: field trip. externship. residency. opportunity. | externship. |
| By completing all work on time, showing up for work promptly, and showing patients respect, the medical assistant exhibits: empathy. professionalism. neatness. self-motivation. | professionalism. |
| Adapting easily to change proves the medical assistant has: flexibility. diplomacy. honesty. empathy. proper judgment. | flexibility. |
| The ability to build social and professional alliances is called: externship. internship. volunteering. networking. accreditation. | networking. |
| A medical assistant who helps a patient overcome barriers so that the patient can receive a timely diagnosis and treatment is fulfilling her role as a: Patient navigator Medical records specialist Laboratory assistant Practitioner’s representative | Patient navigator |
| A multiskilled medical assistant can: work in several areas of the office. reduce the office's bottom line. increase their employment opportunities. All of these are correct. | All of these are correct. |
| A medical assistant who fails to provide patient care that would ordinarily be provided by an average, prudent healthcare provider in a given situation may be accused of failing to: standard of care. certification. accreditation. scope of practice. | standard of care. |
| Communicating in an assertive and non-threatening way to all people in and out of a medical office is called: flexibility. empathy. self-motivation. diplomacy. | diplomacy. |
| Why is graduation from an accredited medical assisting program important? lends credibility to your ability to perform the duties of a MA shows that you have attended and graduated from a national recognized program gain more respect from your MA peers | All of these are correct. |
| The ability to meet with and talk to colleagues met through membership in a professional organization is called: externship. networking. volunteering. accreditation. | networking. |
| An externship is: the process by which programs are accredited. a type of managed care organization. not within the scope of practice of a medical assistant. a type of practical work experience. None of these are correct. | a type of practical work experience |
| Julie is a new medical assistant who has just been hired at a clinic in Pennsylvania. What is the best way for Julie to determine the scope of practice for medical assistants in this state? | search online with keywords “Pennsylvania” and “medical assistant scope of practice” |
| Patrick is a medical assistant who works on a nursing floor at the local hospital. In his role as patient navigator, Patrick’s duties include: | helping a patient find out who to talk to about the hospital bill. |
| A clinical medical assistant is responsible for: venipuncture. scheduling appointments. answering telephones. transcribing reports. | venipuncture. |
| When Jim starts his day at the office, he checks to make sure all of the rooms are stocked. He also checks for any messages on his voice mail and ensures that the medications in the crash cart are current. His title is most likely: | clinical medical assistant. |
| The CMA certification is awarded by: ASCP. AAMA. AMT. AMA. OSHA. | AAMA. |
| The organization that offers certifications for medical assistants, laboratory technologists, dental assistants, and medical administrative specialists is the: AMT. AAMA. AMA. ACP. JCAHO. | AMT |
| The main purpose of the American Association of Medical Assistants is to ________. | raise standards to a high professional level |
| What is the term for the process by which programs such as medical assisting are officially authorized? | accreditation |
| Testing the functioning of a patient's eyes and eye muscles is an example of which type of task? | Specialized |
| Formal training programs in medical assisting ________. | last 9 months to 2 years and award a certificate, diploma, or associate degree |
| An example of an administrative duty for a medical assistant is ________. | creating and maintaining patient medical records |
| Confirmation by an organization that an individual is qualified to perform a job to professional standards is known as ________. | certification |
| Marco is a medical assistant at Plymouth General Hospital. When he reports for work this morning, his supervisor asks him to draw blood for STAT (immediate) laboratory tests for Bertha Grover in room 3114. This task would be classified as an __________. | entry-level clinical duty |
| Physicians who specialize in the diagnosis and treatment of diseases related to the internal organs are ________. | internists |
| An allied health professional trained to draw blood for diagnostic laboratory testing is a _______. | phlebotomist |
| A physician specialist who cares for pregnant women is called a(n) ________. | obstetrician |
| Insurance companies refer to which group of physicians as primary care physicians? | family practitioners and internists |
| A medical assistant who assists in a dialysis unit probably works with which of the following types of physicians? | nephrologist |
| Reconstruction, correction, or improvement of body structures is performed by a(n) ________. | plastic surgeon |
| A registered nurse who graduated from a 2-year junior college nursing program is a(n) ________. | associate degree nurse |
| A physician who diagnoses and treats diseases of the skin, hair, and nails is a(n) ________. | dermatologist |
| Which type of physician specialist uses their eyes and hands to identify structural problems while supporting the body's natural tendency toward health and self-healing? | doctors of osteopathy |
| A physician who diagnoses and treats physical reactions to substances such as mold, dust, fur, and pollen from plants or flowers is a(n) ________. | allergist |
| Hospice services are offered only to patients with fewer than ________ to live. | 6 months |
| he administration of radioactive drugs and the operation of radiation detection instruments is performed by a ________. | nuclear medicine technologist |
| Duties of the physician assistant include ________. | taking a patient's medical history, performing physical examinations, and performing diagnostic and therapeutic procedures |
| What type of physician specialist reads electrocardiograms (ECGs) for hospital laboratories? | cardiologist |
| Routine tasks such as maintaining patient profiles in a pharmacy's computer are performed by a ________. | pharmacy technician |
| The branch of medicine that works to maintain the function of the musculoskeletal system is called ________. | orthopedics |
| On-the-job training qualifies this member of the healthcare team to perform direct patient care under the supervision of the nursing staff. | nursing aide |
| Which healthcare professional treats patients with asthma, bronchitis, emphysema, or pneumonia? | respiratory therapist |
| A physician who studies the changes a disease produces in the cells, fluids, tissues, and processes of the entire body is a(n) ________. | pathologist |
| Subspecialties of internal medicine include all of the following except ________. | otorhinolaryngology |
| The primary purpose of the American Board of Medical Specialties (ABMS) is ________. | to maintain and improve the quality of medical care and to certify doctors in various specialties |
| A professional who has studied the chemical and physical qualities of drugs and dispenses medication to the public is a ________. | pharmacist |
| Which of the following is the nation's largest network of institutional healthcare providers? | American Hospital Association |
| A disorder related to the functioning of the stomach and intestines is treated by a(n) ________. | gastroenterologist |
| The practice’s name and address that are printed at the top of formal business stationery is called ________. | letterhead |
| The impression or pattern that can be seen when paper is held up to the light is called a ________. | watermark |
| Letterhead paper is usually either sulfite bond or ________, which is more expensive than other types of paper. | cotton fiber bond |
| The envelope size most commonly used for correspondence is ________. | No. 10 |
| Envelopes that have a transparent window are used for ________. | invoices and statements |
| Another name for clasp envelopes is ________. | tan kraft envelopes |
| Envelopes used to send documents or items that may otherwise be damaged in the mail are ________. | padded envelopes |
| The body of the letter should ________. | begin two lines below the subject line |
| The complimentary closing is ________. | placed two lines below the last line of the body |
| First-class mail must weigh ________blank or less. | 11 ounces |
| General guidelines for business letters include ________. | one-inch margins on the left and right of 8 1/2-inch-wide paper |
| In which type of letter do the dateline, complimentary closing, and signature block begin at the center of the page or slightly to the right of center? | Modified-block letter style |
| Interoffice memos are used to ________blank. | facilitate informal written communication within an office |
| In which type of letter style are all lines typed flush with the left margin? | full-block letter style |
| Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they rece | He does this by sending the following e-mail message to four medical offices: "How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message? It does not sound professional. |
| The steps in processing mail involve sorting, recording, annotating, and ________. | distributing |
| Regular mail service includes first-class, Parcel Post, Priority, and ________ mail. | Express |
| Which of the following is the correct dateline for a business letter? | August 20, 2015 |
| Which of the following is not considered a heading component of an interoffice memorandum? | Agenda |
| Which of the following letter styles is most often used in medical office correspondence? | full-block letter style |
| The subject line is used to ________. | bring the subject of the letter to the reader's attention |
| Which of the following USPS services provides either next-day or second-day delivery 365 days a year? | Express Mail |
| The content of a letter should ________. | stick to the subject |
| What types of services does the USPS offer to most foreign countries? | Airmail |
| The letter writer's initials followed by a colon or slash and the typist's initials constitute the ________. | identification line |
| Vital Supplies: These items are absolutely essential for the practice’s functioning. | Examination Table Covers Prescription Pads Printed Forms |
| Which of the following is true of the appearance of the patient reception area? | It creates an impression of the practice. |
| Room temperature is important in the patient reception area because: | uncomfortable temperatures can make the waiting time seem longer. |
| Which of the following is true regarding furniture arrangement in the medical office? | The furniture can be arranged in a variety of ways. |
| How often should the medical office be cleaned? | Daily |
| Office access includes which of the following? | Parking arrangements |
| Which of the following is a good way to occupy a patient while he is waiting in the patient reception area? | Provide reading materials related to medical conditions and health issues. |
| Which of the following patients is considered differently abled? | A patient in a wheelchair |
| If the medical office is in an area with a distinct culture, what could be done to make the patient feel more comfortable? | make the reception area reflect aspects of their cultural background. |
| To accommodate children in the patient reception area, you should: | decorate with bright colors and storybook characters. |
| The term differently abled refers to people: | with a disability. |
| What guideline should be followed when working with blood or blood products? | Employees should use appropriate PPE. |
| The information sheets that must accompany potentially hazardous chemicals according to OSHA’s 2012 update to the Hazard Communication Standard are now known as: | Safety Data Sheets. |
| You are getting ready to plug in a high-intensity lamp that will be needed for a specific patient exam when you notice that the cord is severely frayed near the plug. What should you do? | avoid using the lamp until the cord has been fixed. |
| In the PASS system for using a fire extinguisher, PASS stands for | Pull the pin, Aim at the base of the fire, Squeeze the trigger, Sweep side to side. |
| When combining acids with other substances, you should always add the acid to the other substances because: | adding other substances to the acid increases the risk of splashing. |
| Which of the following guidelines for lifting a heavy object is wrong? | Lift the object by pulling with your back |
| Which of the following computer workstation characteristics will help employees avoid physical injury to the forearm, wrist, hand, or back? | Shoulders and upper arms should be in line with the torso. |
| Which of the following tasks is typically not included in closing the office at the end of the day? | Retrieve messages from the answering service or answering machine |
| Proper lighting in the medical office consists of: | bright lighting. |
| Which of the following should you consider when picking specialty items for the medical office? | Secure heavy wall hangings and shelves to the wall. |
| The American Medical Association suggests that seating: | be sufficient to accommodate patients, family members, and friends. |
| In order to maintain a clean office throughout the day, you should: | check for cleanliness throughout the day. |
| Which of the following odors can be prevented in the medical office? | Smoke |
| A patient starts bleeding while waiting in the patient reception area and some of his blood gets into the carpet. What should you do? | Clean and disinfect the area, then deposit in a biohazard container. |
| According to the Americans With Disabilities Act, the medical office: | must have sufficient space in doorways and hallways. |
| Which of the following is true regarding building exits? | Ideally, the office should have at least two exits. |
| What is the purpose of the patient information packet? | It gives the patient information about the practice. |
| Which of the following is an accommodation the medical office can make for the differently abled? | Build a ramp at the entrance. |
| To accommodate an older patient, you should: | provide straight back chairs with armrests. |
| Which of the following is a violation of the Americans With Disabilities Act? | Not providing a sign language interpreter when requested by the patient |
| When decorating a pediatric patient reception area, you should: | choose bright, cheery colors. |
| What is the first action that should be taken when blood products are splashed into an employee's eyes? | Render first aid. |
| n 2012, OSHA’s Hazard Communication Standard was updated with the intention that workers have a right not only to know that a chemical is hazardous, but also to: | understand the specific dangers associated with it. |
| If you must use extension cords in the medical office, you should: | tape them to the floor to prevent tripping. |
| When you enter the physician’s office laboratory to perform a test requested “stat” by the licensed practitioner, you see your coworker is using an open flame. You need to use alcohol in the test you will perform. What should you do? | Make sure a fire extinguisher is present and set up your test as far from your coworker as possible. |
| An order of lab chemicals arrives at the medical office. One of your office duties is to receive and properly store all ordered. Where should you store the sodium hydroxide? | Below eye level to reduce risk of spilling it into your eyes |
| The study of the way people work is known as: | ergonomics. |
| How often should children’s toys in the medical office be sanitized? | Sanitize toys children put in their mouths daily; sanitize other toys weekly. |
| The first priority when opening the office is to | access the answering service or answering machine. |
| Office communication equipment includes: | fax machines. |
| When using a fax machine for communicating patient information between offices, the medical assistant must be mindful of: | HIPAA regulations. |
| If a problem arises with a piece of equipment, the first place to look to find assistance with the issue is the: | equipment manual. |
| A paper shredder is used to: | shred information with PHI and office financial information. |
| PDAs are: | used to look up reference information. |
| When several computers are linked together so they can communicate with one another, this is called: | a network. |
| When adding new software applications to the office computers, office staff should: | When adding new software programs to the office computers, it is wise to use the tutorials, online help, and documentation associated with the program for assistance in learning how to use the software efficiently. |
| In the computerized medical office, in order to ensure the safety of patient information, computer users are given passwords. What is one way to protect passwords? | Never share your password. |
| To prevent loss of computer information: | backup files should be made and stored in a fireproof cabinet. |
| Supplies are categorized into: | vital, incidental, and periodic items. |
| All narcotic medications should be stored: | in a locked cabinet. |
| The medical assistant must ________ to properly do an inventory. be detail oriented have basic math skills have the ability to plan | All of these are correct |
| To keep track of supplies on hand, the medical assistant should: | only open one box at a time and keep all like items together. |
| Disbursements are: | payments of funds. |
| Which of the following choices would be the best choice to help avoid eye strain? | Monitor with a dot pitch of 0.21 |
| An example of practice management application software is | MediSoft™ |
| Which of the following actions is recommended to avoid damaging a CD-ROM or DVD? | Handle it only by the edges and the center hole |
| Under which of the following circumstances is an equipment warranty most likely to cover repairs? | A new fax machine stops working in the middle of a fax transmission |
| To the financial officer of the medical office, equipment is considered a(n): | asset |
| It is a good idea to: | stock extra supplies in minimal amounts and use minimal space for storing extra items. |
| When evaluating potential supply vendors, the medical assistant should make note of: | the prices including delivery charges. |
| What is the best way to avoid rush orders? | Know how long a delivery takes and keep an accurate inventory. |
| A slate-shaped mobile computer that has a screen measuring 14 inches or less but is larger than a handheld computer and can be operated using a stylus, digital pen, or the user’s finger is a Multiple Choice | tablet. |
| All of the following computer components are considered input devices except | printer |
| The set of instructions that tells a computer what to do is the | software. |
| Which form of software training is most likely to be provided by an outside source, rather than the manufacturer of the software? | Adult education class |
| Which of the following devices will best protect a computer during a power outage? | Surge protector with battery backup |
| In general, computer disaster recovery plans are designed to include all of these elements except | preventing viruses from attacking the system. |
| Which of the following statements about a fax machine in the medical office is true? | A disclaimer should be placed on the cover sheet of all outgoing faxes. |
| One of the disadvantages of leasing instead of buying computer or office equipment is | the office does not gain any equity for the money spent. |
| The first step in troubleshooting when office equipment malfunctions is to | eliminate possible simple causes. |
| You will place an order on October 10 but are not scheduled to place another order until November 10. What is the most efficient way to handle this situation? | Order the alcohol prep pads on October 10 to ensure a constant supply |
| Fax: | Scans each page, translates it into electronic impulses, and transmits those impulses over the telephone line |
| Pager: | Small electronic device that gives a signal to indicate that someone is trying to reach the physician |
| Copy machine: | Instantly reproduces office correspondence, forms, bills, patient records, and other documents |
| Paper shredder: | Used when confidential documents, such as patient records, must be destroyed |
| Desktop computer | Most common type of computer in the medical office; fits easily on a desk or other flat surface, such as the floor |
| Laptop/notebook computer | About the size of a magazine and weighs only a few pounds; operates on battery power or on an AC adapter |
| tablet PC | Slate-shaped mobile computers with touchscreen and/or graphics table technology; screen measures 14 inches or less |
| Smartphones | Act as true handheld computers; allow access to medical information via the Internet as well as the ability to send and receive phone calls, e-mail, and text messages |
| Patient Room | Physical forms; Gauze; Tongue depressors; Bandages |
| Administrative Office | Paper clips; Computer paper; Encounter forms; Envelopes |
| Locked Cabinet | Prescription pads; Narcotics; Sample medications |
Created by:
jay096