Question 1

Analyze company resources to ascertain policies and procedures (CO:057) (CS)

Accepted Answer

“SCAN” Method
S – Source: Identify where the information comes from

C – Content: Find the sections relevant to your task or question.

A – Analyze: Compare information across sources

N – Note: Record key policies and procedures for reference.

Question 2

Employ communication styles appropriate to target audience (CO:084) (CS)

Accepted Answer

Audience Type:  Language Style

Professionals:	Formal, precise
Peers/Team:	Casual, clear
Customers:	Polite, simple
Students:	Simple, relatable

Question 3

Defend ideas objectively (CO:061) (CS)

Accepted Answer

“Fact” method
F – Find evidence (use data, examples, or research)

A – Avoid bias (focus on facts, not personal feelings)

C – Clarify reasoning (explain why the idea works)

T – Take questions calmly (address challenges professionally

Question 4

Handle telephone calls in a businesslike manner (CO:114) (CS)

Accepted Answer

3 Step Phone Guide
Answer Professionally – Greet, identify yourself, and the company.

Listen & Record – Focus on the caller, take clear notes.

Respond Clearly – Provide accurate information or direct appropriately.

Question 5

Participate in group discussions (CO:053) (CS)

Accepted Answer

“STEP” method
Speak – Share relevant ideas clearly.


Think – Consider others’ points before responding.


Engage – Ask questions and encourage participation.


Participate – Stay involved throughout the discussion.

Question 6

Utilize note-taking strategies (CO:085) (CS)

Accepted Answer

“CORE” strategy
C – Capture (write down main ideas and important details)

O – Organize (use headings, bullets, or charts)

R – Review (go over notes soon after the session)

E – Expand (add examples or clarifications for understanding)

Question 7

Organize information (CO:086) (CS)

Accepted Answer

“CASE” method
C – Categorize (group similar information together)

A – Arrange (order by importance or sequence)

S – Summarize (highlight key points)

E – Evaluate (check for completeness and clarity)

Question 8

Select and use appropriate graphic aids (CO:087) (CS)

Accepted Answer

“TAG” method
T – Type – Choose the graphic type that best represents the data 

A – Accuracy – Ensure the information in the graphic is correct.

G – Guide – Use visuals to guide the audience’s attention and understanding.

Question 9

Explain the nature of effective written communications (CO:016) (CS)

Accepted Answer

“CLEAR” method
C: Clear (purpose)
L: Logical (organized and makes sense)
E: Error-free (grammar and spelling)
A: Appropriate (tone and audience focus)
R: Relevant ((and concise) details)

Question 10

Select and utilize appropriate formats for professional writing (CO:088) (CS)

Accepted Answer

“Purachse to format” match
Quick Updates → Email
Internal Instructions → Memo
Detailed reporting → formal report
Official documentation → letter

Question 11

Edit and revise written work consistent with professional standards (CO:089) (CS)

Accepted Answer

“Polish passes”
Pass 1 → Errors (spelling, grammar)
Pass 2 → Clarity (wording, flow)
Pass 3 → Tone (professional, appropriate)
Pass 4 → Format (layout, consistency)

Question	Answer
Analyze company resources to ascertain policies and procedures (CO:057) (CS)	“SCAN” Method S – Source: Identify where the information comes from C – Content: Find the sections relevant to your task or question. A – Analyze: Compare information across sources N – Note: Record key policies and procedures for reference.
Employ communication styles appropriate to target audience (CO:084) (CS)	Audience Type: Language Style Professionals: Formal, precise Peers/Team: Casual, clear Customers: Polite, simple Students: Simple, relatable
Defend ideas objectively (CO:061) (CS)	“Fact” method F – Find evidence (use data, examples, or research) A – Avoid bias (focus on facts, not personal feelings) C – Clarify reasoning (explain why the idea works) T – Take questions calmly (address challenges professionally
Handle telephone calls in a businesslike manner (CO:114) (CS)	3 Step Phone Guide Answer Professionally – Greet, identify yourself, and the company. Listen & Record – Focus on the caller, take clear notes. Respond Clearly – Provide accurate information or direct appropriately.
Participate in group discussions (CO:053) (CS)	“STEP” method Speak – Share relevant ideas clearly. Think – Consider others’ points before responding. Engage – Ask questions and encourage participation. Participate – Stay involved throughout the discussion.
Utilize note-taking strategies (CO:085) (CS)	“CORE” strategy C – Capture (write down main ideas and important details) O – Organize (use headings, bullets, or charts) R – Review (go over notes soon after the session) E – Expand (add examples or clarifications for understanding)
Organize information (CO:086) (CS)	“CASE” method C – Categorize (group similar information together) A – Arrange (order by importance or sequence) S – Summarize (highlight key points) E – Evaluate (check for completeness and clarity)
Select and use appropriate graphic aids (CO:087) (CS)	“TAG” method T – Type – Choose the graphic type that best represents the data A – Accuracy – Ensure the information in the graphic is correct. G – Guide – Use visuals to guide the audience’s attention and understanding.
Explain the nature of effective written communications (CO:016) (CS)	“CLEAR” method C: Clear (purpose) L: Logical (organized and makes sense) E: Error-free (grammar and spelling) A: Appropriate (tone and audience focus) R: Relevant ((and concise) details)
Select and utilize appropriate formats for professional writing (CO:088) (CS)	“Purachse to format” match Quick Updates → Email Internal Instructions → Memo Detailed reporting → formal report Official documentation → letter
Edit and revise written work consistent with professional standards (CO:089) (CS)	“Polish passes” Pass 1 → Errors (spelling, grammar) Pass 2 → Clarity (wording, flow) Pass 3 → Tone (professional, appropriate) Pass 4 → Format (layout, consistency)

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DECA PI's 1/3