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Business
motivating
| Question | Answer |
|---|---|
| motivation | is a willingness to do something e.g. work or exercise. it is what drives people and encourages them to work towards their goals. |
| Maslow's hierarchy of needs idea | based n the idea that humans want to satisfy different needs as they grown and develop. its believed that once one need is fulfilled the other one above it immediately becomes the next motivator. |
| 5 layers of Maslow's hierarchy of needs | -physiological -safety -social -esteem -self-actualisation |
| physiological | this is the need that a person needs such as food and shelter. in work environment this could involve paying a fair wage and bonus payment. |
| safety | this is the need to feel safe and secure in both homelife and workplace. this could involve the firm covering health care, providing a safe work environment or safety equipment for staff |
| social | this is the need for friendship and love involving the need to have time to spend time with others. a firm could incorporate staff parties or teamwork projects to encourage friendship building as well as offering flexi-time arrangements for family time |
| esteem | this is the need for status, respect and appreciation. this can be involved through praising for work well done, providing promotions and offering the staff an office of their own. |
| self-actualisation | this is the need to achieve ones full potential and be the best one can be. firms can provide career plans to positions of responsibility and use employee empowerment. |
| advantages of Maslow's hierarchy of needs | -rewards, recognises people are motivated by more than money -changes in employee needs, notices how employees needs change over time -management position, by providing training it prepares employees for future managerial positions |
| disadvantages of Maslow's hierarchy of needs | -individual needs, doesn't show the employees self needs -self-actualisation, firm can find it difficult to find ways to motivate people at this level -value of needs, not all needs are of equal importance for each employee |
| McGregor's theory X and Y | these theories are two extremes of how management views an employees' attitudes to work. theory X is negative and theory Y is positive. |
| Theory x traits | -dislikes work -avoids responsibility -motivated by money only -lack ambition |
| Theory Y traits | -enjoys working hard -wants additional duties -is ambitious to improve -motivated by both financial and non financial rewards e.g flexi-time |
| implications of theory x management style | -demotivated workforce -poor time management due to no delegation -high labour turnover as unhappy workers leave -low-quality goods and service as employees arent involved in decision making lowering productivity and input |
| management style most common with theory X | autocratic |
| management style most common with theory X | democratic laissez-faire |
| implications of theory y management style | -motivated workforce -management has time and doesn't burn out -lower labour turn over as staff are satisfied and feel trusted -higher quality goods as staff are innovative and work together to improve good or service |
| advantages of McGregor's theory X and Y | -employee motivation, recognises that employees work better when they feel secure and trusted -recruitment and selection, theory Y knowledge helps to create a positive work environment helping attract high quality staff -improved industrial relations |
| disadvantages of McGregor's theory X and Y | -unrealistic, usually managers have aspects of both leadership styles making it hard to identify and adapt it -high staff turn over as some staff dont like the extra work/ delegation -less intrepreneurship, staff are less likely to share ideas with X |
| Importance of motivation | -improved productivity, employees are more willing to work towards firms goals -less staff turnover as they feel empowered and motivated reducing recruitment and selection costs -less absenteeism -better firm reputation -less industrial conflict |
Created by:
20sarah