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final quiz intercomm
chapter 13
| Question | Answer |
|---|---|
| define: communication climate | the social tone of a relationship. |
| define: confirming communication | described as either direct or indirect messages that convey valuing. |
| define: disconfirming communication | signals a lack of regard. |
| what are the three types of confirming messages? | recognition, acknowledgement, and endorsement. |
| making eye contact or offering a smile is an example of which type of confirming message? | recognition |
| phrases such as "I see your point" and "I can understand how you feel" are an example of which type of confirming message? | acknowledgment |
| Agreeing with another, offering compliments, or giving praise are examples of which type of confirming message? | endorsement |
| What kind of message says "you're wrong"? | a disagreeing message |
| What is considered as showing disregard for another person? | Showing disregard is when you treat another person's messages as unimportant or nonexistent. This can be shown in interrupting, being given an impersonal response, or being ignored. |
| Define: phubbing | Phubbing is the act of snubbing others (intentionally or not) while attending to your portable device. |
| Define: evaluation | judging another person, usually in a negative way. |
| What is the contrast to evaluation? | description |
| Define: controlling communication | Controlling communication occurs when a sender seems to be imposing a solution on the receiver, with little regard for that person’s needs or interests. |
| What is the contrast to controlling communication? | problem orientation |
| Hiding your motives in a message is known as: | strategy |
| what is the opposite of strategy? | spontaneity |
| Someone replying to your problems with "Ah, well. It'll be fine." Is an example of: | neutrality |
| What is the opposite of neutrality? | empathy |
| Define: superiority | sending patronizing messages either explicitly or implicitly. Any message that suggests “I’m better than you”. |
| What is the contrast to superiority? | equality |
| Which behavior is described by someone believing that their way is the only way and that they have all the facts and need no additional information? | certainty |
| What is the opposite of certainty? | provisionalism |
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