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Hospitalty
Exam
| Question | Answer |
|---|---|
| Know the major managed food service companies | The major markets are Compass, ARAMAK, and SODEXO in that order. |
| Know NSLP (National School Lunch Program) of 1946 | Harry Truman signed this act. The rationale was that if students receive good meals, the military would have healthier recruits. |
| What is the process called when you produce large amounts of food in a fixed period of time | Batch Cooking |
| Which one is budgeting the easiest | College and University Food Service |
| NSLP and who participates in it and what guidance do they give | National School Lunch Program. Schools may decide to participate in it or operate on their own. Helps offer free or low-cost lunches. |
| In-flight foodservice with airlines | Gate Gourmet is the largest food and related services provider. Food and attendants take over serving the food and beverages to passengers. |
| What do airlines think about in-flight foodservice | Airlines regard in-flight food service as an expense that needs to be controlled |
| What is United Nations World Trade Organization and what do they do | The leading international organization in the field of travel and tourism. Promotes the development of responsible, sustainable, and universally accessible tourism |
| Why do people travel? | Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends - Maya Anglou |
| What is the biggest expense for airlines? | high fuel costs (25%) |
| Define tour operator | A tour operator is an individual or organization that promotes tours and trips they plan and organize. |
| Define Travel Agent | Travel agents act as a middleperson who is rapidly becoming an endangered species as more of us make our own travel arrangements. |
| Define Ecotourism | Ecotourism is responsible travel to natural areas that conserves the environment and sustains the well-being of the local people. |
| Define a FAM trip | A FAM Trip is a free or reduced-price trip given to travel agents, travel writers, or other intermediaries to promote destinations. |
| Destinations or retreat spa's purpose | decompress, revitalization, beauty, and spiritual uplift |
| Where do the revenue primarily come from in attractions | Admissions, rides and games |
| Which theme park has most of their attractions adapted from movies | Universal Studios |
| What are the largest theme parks | Six Flags is the largest regional theme park operator. Others include LegoLand, Knoebels, and Dollywood. |
| Which company opened their theme park for their employees to relax | Hershy's |
| What is the most popular destination resort in the world | Walt Disney Resort in Florida |
| Define private clubs | Private clubs are places where members gather for social, recreational, professional, or fraternal reasons. |
| Define a comp in the casino business | Complimentary goods and services offered to casino patrons in order to attract their business |
| What is gaming revenue produced from | commercial gaming and the gaming tax rate |
| According to your book, casinos track patron play through what? | Loyalty programs |
| Know about the Indian Gaming Regulatory Act. When was it passed? | In 1988, it legalized Indian gaming |
| What are the different type of casino career tracks | Gaming manager/operations, management |
| Who reports to who and what are the different jobs in the casino industry | Dealers, Players, Box-men, Floor-men, Pit-bosses, Shift-bosses, and Casino Manager. All report to the Casino Manager. |
| DMO | A DMO is a Destination Management Organization. |
| DMC | A DMC is a Destination Management Company and is a professional management company that has knowledge about a destination and is hired to manage your destination and event. |
| CVB | A CVB (Convention and Visitors Bureau) is a nonprofit organization that promotes the destination. |
| What does a Meeting planner do | Planners focus on pre-meeting activities, plan agenda, set budget, negotiate contracts, on-site activities, and post meetings. |
| Difference between events and meetings | Meetings are typically smaller, work-focused gatherings for problem-solving/decision-making (e.g., team syncs), while events are broader, often larger-scale, experience-driven occasions for celebration, education, or networking |
| Symposium, | A Symposium is an event at which a particular subject is discussed by experts and opinions are gathered |
| Workshop | A workshop is a small group led by a facilitator or trainer. |
| Seminar | A seminar is a lecture and a dialogue that allows participants to share experiences in a certain field. |
| Clinic | A clinic is a workshop-type educational experience in which attendees learn by doing. |
| Forum | A forum is an assembly for the discussion of common concerns. |
| Staff positions in a DMC | Special events manager, accounts manager, and operations manager |
| Define special events and when they occur. Why do we have special events | Gather people together socially and culturally. Occur year-round. |
| What types of activities happen in corporate events | Seminars, workshops, meetings, and conferences |
| What happens at a social association events | Conventions, trade shows, meetings |
| Event-management skills | Leadership, Communication, Delegation, Negotiation, Social Skills, Enthusiasm, Project Management |
| SMERF and different types of events | (Social, military, educational, religious, and fraternal groups). These groups are price conscious and most of the functions sponsored by these organizations are paid by the individual. |
| What is a mega event | Large events that have tremendous economic impact |
| 5 major segments of onsite food service | Business and industry, Education, Health Care, Corrections, and Recreation |
| Define what a captive market is | A captive market are customers representing a noncommercial food service |
| What is B and I? What influences that segment the most | B&I is Business and Industry. Influenced by the size of the workforce and the health of the economy (or unemployment rate) |
| What is the primary function of school food service | Accommodate students, faculty, visitors, and staff |
| Define participation rate | Compare with measures used in commercial restaurants and shows many people are working or looking to work in restaurants |
| Define self-operated in the context of managed food service | Self ops are food service operations that institutions choose to manage themselves |
| Big Companies in managed food service | Compass, ARAMAK, Sodexo |
| Describe vending services and where do we have them | Is in all segments of onsite foodservice and over 50% of all vending machines in the US are in B&I settings. |
| What are the definitions of tourism | A visitor (or tourist) is someone travelling outside of their usual environment or Sometimes, the definition requires that the tourist spend one night away from home or travel 50 miles from their home |
| Which country sends the most international visitors to the US and what international visitors come to US state | Canada, Mexico, and the United Kingdom. States visited in the US include New York, Florida, and California. |
| Multiplier effect | Tourists spend money in the hotel, restaurants, and attractions. This generates economic activity |
| Difference between DMO and CVB | Not all DMOs are CVBs. |
| Define a natural attraction and a man-made attraction | Man made attractions are a human motive to make a lasting mark on the world and are attractions made for non-tourism purposes. Natural attractions provide an experience different from those of “man-made” destinations |
| What is the purpose of a national park | Preserves the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations |
| How does the government raise fund from recreation | Automobiles and recreational vehicles, boats, motor fuel, TOT on hotel accommodations, state lotteries. |
| Date when the US National park service was established | The National Park System was established on August 25, 1916. |
| What was the first National Park | Yellowstone |
| What is a TOT | Transient occupancy tax and is a tax paid by people staying in a city’s hotel |
| Difference between recreation and leisure | Recreation allows people to have fun together and to form lasting relationships built on the experiences they have enjoyed together. Leisure is best described as time free from work, or discretionary time. |
| Define handle | Handle is the total amount of all bets placed. |
| Define win | A win is the total money that the casino keeps |
| Define house edge | A house edge is the percentage of each bet that the casino expects to keep over the long run |
| Calculate the handle | Handle is the amount of $ bets multiplied together. |
| What is the rake | The maximum or cap on the rake. The rake is taken from each pot and is the commission fee or percentage of money the house takes from players for hosting a game |
| Legalization of sport betting. | The 1992 Law: The Professional and Amateur Sports Protection Act was highly unusual: It did not ban sports gambling nationwide as a matter of federal law, but it said the states were not allowed to permit it. (Only Nevada Could) |
| Dates and what was the first state outside of Nevada to legalize sport betting. | In May 2018, the Supreme Court overturned a 1992 law prohibiting states from legalizing sports gambling, several states have already legalized it, Delaware was the first state to legalize sports betting after May 2018. (No College Betting tho) |
| What states have some type of gambling | 43 |
| What states do not allow casino gambling | Utah, Georgia, South Carolina, New Hampshire, Alaska, Hawaii, Vermont, Tennessee, and Virginia |
| 3 C’s of meetings | Community, Commerce, and Content. |
| Know what MICE | (meeting, incentive, conference, and exhibition travel). |
| Define Meeting travel | Meeting travel is any number of people coming together in one place for a particular activity. |
| Define Incentive tarvel | Incentive Travel is typically given to employees as a reward. |
| Define Conference travel | Conference travel has some specific objectives and exchanges of information. |
| Define Exhibition travel | Exhibition Travel has products or services that are displayed. |
| Define an exhibition and what else do we call an exhibition | We call an exhibition as a trade show and an exhibition is defined as organized presentation and display of a selection of items. |
| How do convention centers generate revenue? | Convention centers generate revenue through the rental of space. |
| How do associations generate revenue? | Associations generate revenue through attendee registration fees and exhibit space rentals. |
| Know the rooms setups and what are they best used for | Theater Style, Classroom Style, and Boardroom Style. Boardrooms are used for boards. Theater style is best used for large audiences. Classroom style is best used for learning focused events. |
| Define special events | Are events planned, arouse expectations, and are motivated by a reason of celebration |
| 1st stage of event planning | 1st stage is to be strategic and ask why a simple event be held. |
| 2nd stage of event planning | The 2nd stage allows freedom in creativity and the implementation of new ideas that support the objectives of the special event. |
| 3rd stage of event planning | The 3rd stage is to plan and is often determined by the budget for the event. |
| 4th stage of event planning | The 4th stage is coordination and may involve decision-making skills and abilities as the event progresses. |
| 5th stage of event planning | The 5th stage is evaluation and should take place during each of the stages of the event-planning process. |
| RFP (request for proposal) and what you use them for | A request for proposal. A document that is part of a bidding solicitation that meeting planners use for site selection. |
| When do you evaluate | Every stage of event planning process |
| Paula Kelly named a US Constitution and how it affects clubs. What did it say and what was it | 14th Amendment and states equal protection and due process |
| What is the value chain in aviation | It is the entire interconnected system. Airlines are the most significant in the value chain. |
| Flag carriers and their unique position in the government | Flag carriers are the airline-type (American Airlines, United, etc.) They have a strong hierarchy and are politically governed too. They are also known as legacy carriers. |
| Airport designs both historically and currently | Historically, airport designs would only have an office, air traffic control, and passengers. Now, they have all that plus a railway station, departures, baggage, and hotel sectors. |
| PIE stand for | stands for Performance, Image and Exposure |
| What is the most important piece of the pie | Exposure (60%) |
| What goes into making your image | being self aware of your appearance, practicing a positive presentation style, and being conscious that every interaction is an opportunity for assessment |
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