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SENIOR T11 W5
SERVICE ESSENTIALS
| Question | Answer |
|---|---|
| The arrangement of shapes, lines and ornamental effects to create an artistic whole | Design |
| Any portion or part in relation to the whole | Proportion |
| The 3 levels of observation | Basic, detail, and abstract |
| 3 major design elements | Form, texture, and color |
| 3 major categories of forms and shape | Rectilinear, triangular, and curvilinear |
| A series of connected points | Line |
| This line is perpendicular to the horizon | Vertical |
| This line gives the impression of what? | Weight |
| These lines curve inward | Concave |
| A 2 dimensional representation of a form, consisting of length and width but not depth | Shape |
| The symbol that helps you identify straight and curved lines, angles, and directions | Celestial Axis |
| The visual appearance or feel of a surface | Texture |
| This is the result of how the hair is cut | Sculpted texture |
| Warm colors | Yellow, orange, and red |
| Cool colors | Blue, green, and violet |
| The visual perception of the reflection of light | Color |
| 3 primary colors | Red, yellow, blue |
| Colors neither predominantly warm or cool | Neutral |
| The 4 design principles | Repetition, alternation, progression, and contrast |
| When all units are identical except for position | Repetition |
| A sequential repetition where 2 or more units occur in a repeating pattern | Alternation |
| A gradual change in an ascending or descending scale | Progression |
| Opposites, creates variety | Contrast |
| The state of equilibrium between contrasting, opposite, or interacting elements | Balance |
| What type of balance is equally balanced? | Symmetrical |
| This type of balance, the weight is positioned unequally from a center axis | Asymmetrical |
| How do you "see" as a designer? | Observing and connecting |
| How do you "think" as a designer? | Analyze, visualize, and organize |
| How should you "create" as a designer? | Practice and perform |
| How should you "adapt" as a designer? | Compose and personalize |
| The standard proportion between the head and overall body height of a man | 1 to 8 |
| This type of client needs volume or longer hair | Tall and slender |
| This client type can benefit from height and volume on top | Short, more compact |
| 3 general body shapes | Pear, apple, triangle |
| a client has a "high" apex and wants short hair. to avoid accentuating the apex, leave the hair how next to the apex? | Longer |
| An effective way to measure the proportions of the face | Three-sectioning |
| When three-sectioning the facial area, the second section includes? | Middle of eyebrows to bottom of nose |
| We should analyze the hairline, bone structure, and the most dominant area when? | Determining face shapes |
| This face shape is complemented by most designs, lengths, texture, or beard designs | Oval |
| How do we elongate the appearance of a round face? | Height to the crown |
| Describe a square face shape | Front hairline and jawline are almost horizontal |
| This face shape is long, narrow, and angular | Oblong |
| Another name for pear shaped | Trapezoid |
| Narrow forehead and wider cheeks or jaw | Pear |
| How to minimize a diamond face shape | Add width at the jawline and forehead, while using a side part or diagonal fringe |
| An angular face shape, widest at the cheekbones, and more narrow in the chin and forehead area | Diamond |
| An inverted triangle | Heart shaped face |
| To minimize the appearance of a heart shaped face.... | Leave fullness at the nape |
| An outline of the face from the side? | Profile |
| Straight, convex, and angular are different types of.... | Profiles |
| A strong outward curvature, a protruding nose, or a sloping forehead or chin | Convex |
| In this profile, adding volume to the fringe will visually shorten the length of the nose | Convex |
| A concave profile has what characteristics? | Protruding forehead and chin, or a small nose |
| This profile has an inward curve, the result of a protruding forehead and chin | Concave |
| Features to consider when determining proper proportions for a hair design | sideburns, protruding ears, or a receding hairline |
| When working with a receding hairline, design the hair without a direct part, while the hair falls forward to cover recession, and.... | Avoid a side part directly in the center of the recession area |
| A client with short hair wants to diminish the appearance of their ears, what should we add, and where? | Volume and fullness at the sides |
| A somewhat sloping forehead combined with a protruding jaw. Which profile is this most? | Angular |
| The 4 service essentials | Connect, Consult, Create, and Complete |
| Greeting the guest..... Which C? | Connect |
| Putting the client at ease and building rapport | Connect |
| In the connect essential, Use the guests' name, introduce yourself, and? | Give the client helpful direction |
| How soon should a client be greeted? | 10 seconds |
| We use the client's name throughout the service for what reason? | Helps the client feel important |
| When introducing yourself to a client, used poised, calm movements to project confidence and? | Competence |
| 3 positive environmental elements | Keep personal conflicts off the salon floor, make sure music and reading material are appropriate, and minimize distractions |
| How should clients view your routine each time they visit? | Consistent |
| The 5 senses that ensure an exceptional memorable experience | Sight, sound, smell, touch, and taste |
| 3 components of the consult service essential | Organize a plan, obtain consent, and visualize the end result |
| Analyzing the guests' wants and needs is in what service essential? | Consult |
| What ia an open-ended question? | Cannot be answered with a yes or no |
| This term may describe a challenge the guest is having | Dull |
| This term could be used by a client when discussing wants and needs | Shine |
| This term may describe a challenge the guest is having | Dull |
| Identifying the cost of the service is in what essential? | Consult |
| This term could be used by a client when discussing wants and needs | Shine |
| After all questions have been clarified in the Consult essential, what is our next step? | Gain consent to move forward |
| What type of environment should be used for the consultation? | A private area |
| During the consultation, ask questions with empathy to ensure what? | The client isn't offended |
| The consultation record should be kept safely secured! We must refer to it before a consultation, and? | Update at the end of consultation or service |
| Identifying the cost of the service is in what essential? | Consult |
| if a guest feels hesitant about your suggestions..... | Ask more questions for clarification |
| Which essential ensures the client's comfort? | Create |
| After all questions have been clarified in the Consult essential, what is our next step? | Gain consent to move forward |
| During the create essential, introduce each technique, document products and services discussed, and? | Make the education process fun! |
| What type of environment should be used for the consultation? | A private area |
| A strategy practiced during the create essential..... Show, tell, and? | Teach |
| During the consultation, ask questions with empathy to ensure what? | The client isn't offended |
| This statement could be used when making a product recommendation | "This product will increase shine" |
| The consultation record should be kept safely secured! We must refer to it before a consultation, and? | Update at the end of consultation or service |
| Which essential ensures the client's comfort? | Create |
| During the create essential, introduce each technique, document products and services discussed, and? | Make the education process fun! |
| A strategy practiced during the create essential..... Show, tell, and? | Teach |
| This statement could be used when making a product recommendation | "This product will increase shine" |
| A description that could identify a feature when recommending a product | "Natural bristles" |
| To reenforce client satisfaction, prompt clients to tell you how they feel, summarize the salon services performed, and remind the client how great their total appearance looks, in which essential? | Complete |
| Providing knowledge, offering additional food and drink, and using various relaxation techniques, all help the client experience what? | An exceptional service experience |
| Topics to avoid when talking with clients | Money, religion, or Politics |
| How much time do we spend talking to our client's about ourselves? | NOT TOO MUCH! |
| Which service essential do we make product recommendations? | Complete |
| To reenforce client satisfaction, prompt clients to tell you how they feel, summarize the salon services performed, and remind the client how great their total appearance looks, in which essential? | Complete |
| What turns first-time clients into return clients? | Prebooking |
| End with a warm goodbye, complete the client record, and follow up after the salon visit are in which essential? | Complete |
| Ways to provide follow up with your client | Newsletters, birthday cards, and thank you cards |
| The client follow up is done in which essential? | Complete |
| What is good "after care" advice for your client? | Which product to use, how to use it, and why you used the product |
Created by:
sroessler