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final comm.
| Question | Answer |
|---|---|
| Describe and give an example for each of the 3 aspects (characteristics) of Communication Competence (example 1). | 1. cognitive complexity is when you can see issues from different perspectives. ex- as a white person, engaging in conversation with and seeing issues from the perspective of a vietnamese person |
| Describe and give an example for each of the 3 aspects (characteristics) of Communication Competence (example 2) | 2. have wide range of behaviors is being able to adjust in different settings. ex- having a different tone of voice and vocabulary for parents vs friends |
| Describe the two meanings for confidence. | def1. a feeling of certainty def2. act of trust |
| When feeling lack of confidence or fears, briefly describe the three steps for dealing with the thought. | 1. notice the feeling- be curious about it. "this feels like" 2. name the feeling- "this feels like" 3. neutralize the feeling- thoughts are just thoughts. "thank you brain for alerting me, this thought is not helpful right now |
| Describe Mindful Listening | mindful listening- being fully present. actively thinking, summarizing, interpreting |
| Describe two specific types of listening (other than mindful listening) | 1. task-orientated listening (workplace)- listening for key ideas. "what do I need to know to get the job done?" 2. analytical listening (healthcare) separate the speaker from the message. listen for info |
| Describe three types of nonverbal codes we use to communicate and offer explanation about how we engage this nonverbal code to communicate for each | 1. facial expressions ex- you may smile to convey approachability or to create relaxation 2. bodily movements ex- gestures such as fidgeting/hand movements may convey nervousness/anxiety 3. touch ex-you may pat someone on the back to convey affection |
| Describe two communication strategies for salary negotiation | 1. Be well-informed "Before I formally accept, I want to discuss compensation" 2. Ask for the top of your range "Based on my research and experience, I was hoping for a salary in the $x to $y range. Is there flexibility to adjust the base salary?" |
| Name and describe each of the 5 steps of Monroe's Motivated Sequence (steps 1-3) | 1. arouse attention- get us thinking. use a story/statistic to get audience involved 2.show the need for change- describe the problem 3. offer a solution- offer data about the solution; show us how it would work |
| Name and describe each of the 5 steps of Monroe's Motivated Sequence (steps 4-5) | 4. Visualize the results- "How could life be different?" 5. Call to action- what can we do today about this? |
| Describe and give an example (each) of 2 principles of communications. (first example) | 1. The message received isn't always the message sent- people may interpret what you say differently from how you intended. ex. you text a friend "fine" and they think you're mad but you're not |
| Describe and give an example (each) of 2 principles of communications. (second example) | 2. more communication is not always better- it can have a negative effect ex. emailing your professor 5x a week will be annoying |
| Describe two strategies that help speakers to manage communication apprehension (or prevent fear about giving speeches) | 1. practice your speech. whether by yourself, or to a friend. maybe even go to the location to get comfortable with the area. time yourself. 2. write positive affirmations to remember directly on your speech. "look up" or "you got this" |
| Describe 3 strategies for creating an effective resume | 1. address each resume to a specific job listing- use exact key words 2. lead with education experience- for example degrees, certifications or classes 3. show what you do- use action verbs and describe what you have done |
| Describe assertive communication | assertive communication is clearly stating your opinions, thoughts and feelings |
| Describe 4 steps in speaking assertively (steps 1 and 2) | 1. Describe actions and behaviors specifically- "You've been coming home late the past week" 2. Describe your feelings- "I'm worried, I feel alone in making decisions" |
| Describe 4 steps in speaking assertively (steps 3 and 4) | 3. Share your interpretation- "I'm worried about how it impacts you" 4. Ask them- "This is what I think, what do you think?" |
| Name, describe and give an example of 4 of the 5 love languages (1 and 2) | 1. quality time- being around your partner and doing things together ex- watching a movie together 2. acts of service- doing things for each other ex- your partner cooking breakfast for you |
| Name, describe and give an example of 4 of the 5 love languages (3 and 4) | 3.physical touch- being physically connected to your partner ex- holding hands 4. Giving gifts- thinking of each other and buying/giving each other things ex-your partner buying you flowers and chocolate on valentines day |
| Describe 3 ways we communicate better w/friends | 1. Speak up for yourself- don't be afraid to express your opinions even if the conversation may seem uneasy 2. Knowing how to express expectations- lay out clearly an agreement on how things will work 3. Be willing to invest in- doing emotional labor |
Created by:
emma.thornton