click below
click below
Normal Size Small Size show me how
mark final
| Question | Answer |
|---|---|
| which of the following is false about the service-profit chain model? | when employees are loyal, customers tend to be loyal, which drives company growth |
| which of the following is false about the Gap Model of Service Quality? | it states that gaps in customer service can be easily fixed. |
| which step of the process for establishing pricing policies does a company conduct a PESTLE analysis? | analyzing the external environment |
| toward the end of the summer Travel-the-World, LLC sets the pricing objectives for its vacations based on earning a specific profit during this time period. This objective is known as ______? | target return |
| which of the following is NOT a factor in demand elasticity? | demand curve |
| which of the following is NOT a major element of the promotion mix. | signage |
| which of the following is NOT an example of advertising? | the selling that takes place between a sales rep and a potential customer |
| ________entails using various forms of the promotion mix to send the same message to targeted audiences. | (IMC)integrated marketing communication |
| which of the following is NOT a method for determining a promotional budget? | bottom-up method |
| which of the following is NOT a characteristic of integrated marketing communication(IMC)? | it sends different messages through different promotion tools to see which one is most effective at getting consumers to make a purchase. |
| what direct marketing tool allows industry professionals in the B2B space the opportunity to share new product information? | trade shows |
| which is NOT a digital marketing tool? | digital music |
| a______ is a system of people, organizations and activities that work together to make good and services available to consumers to purchase? | marketing channel |
| which of the following statements about how intermediaries add value is false? | marketing intermediaries add value by increasing the number of transactions between manufacturers and consumers |
| Consumers can only buy decorative lights from lights-to-you used a(n) _______ marketing channel. | direct |
| which of the following statements is true about the difference between direct & indirect marketing channels? | with direct marketing channel, products go from producer or manufacturer to consumer, while with an indirect marketing channel. |
| which of the following is not the type of vertical marketing system? | conventional vertical marketing system |
| _______ is a distribution strategy that includes choosing more than one but fewer than all possible intermediaries to attribute a company's market offering. | selective |
| which of the following is not a product-related factor that influences channel decisions? | convenience |