click below
click below
Normal Size Small Size show me how
mkt ch 14
ch 14 mkt
| Question | Answer |
|---|---|
| Social media | Internet-based platforms that allow users to create their own content and share it with others who access these sites. |
| Social networks | connect people with other people |
| Product review sites | Social media sites that enable people to post stories about their experiences with goods and services |
| Augmented Reality | live direct or indirect view of a physical, real-world environment whose elements are augmented by computer-generated sensory input |
| Internet of things | Network of physical things, vehicles, buildings, devices which have embedded sensors, electronics, and network connectivity that can collect data and communicate it to each other—the many-to-many of things. |
| Sales promotion | programs designed to build interest in or encourage purchase of a good or service during a specified period |
| Priced based promotions | -Coupons –Price deals –Rebates –Frequency (or loyalty) Program –Special/bonus packs |
| Attention-getting promotion | –Contests and sweepstakes –Premiums –Sampling |
| Public relations | communication function that seeks to build good relationships with an organization’s publics (e.g., consumers, stockholders, legislators, competitors, etc |
| Crisis Management | process of managing a firm’s reputation when a negative event threatens the organization’s image |
| Guerrilla Marketing | “ambushing” consumers with promotional content in places they don’t expect to encounter such messages |
| Buzz marketing | designed to create conversation, excitement and enthusiasm about a brand. |