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Operations Syllabus

TermDefinition
cost leadership role of operations management
goods and/or services in different industries role of operations management
globalisation influences
government policies influences
transformed resources (materials, information, customers) influences
good/service differentiation role of operations management
transformed resources operations processes
legal regulation influences
performance objectives operations strategies
technology influences
transforming resources (human resources, facilities) influences
interdependence with other key business functions role of operations management
new product or service design and development operations strategies
cost-based competition influences
supply chain management operations strategies
quality expectations influences
transforming resources Operations processes
outsourcing operations strategies
4 Vs operations processes
environmental sustainability influences
quality management operations strategies
technology, task design and process layout operations processes
technology operations strategies, Influence, Process*
corporate social responsibility influences
sequencing and scheduling operations processes
warranties operations processes
customer service operations processes
monitoring, control and improvement operations processes
Created by: user-2006354
 

 



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