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engels sp examen
| Question | Answer |
|---|---|
| A particular area of business or production (e.g., automotive industry). | Industry |
| An organization that sells goods or services. | Company |
| Describes the desired future of a company and how it will reach that vision. | Mission statement |
| The core beliefs that guide a company’s decisions. | Values |
| Something made or offered for sale. | Product/good |
| Work done for someone to meet a need. | Service |
| A person or business buying goods. | Customer |
| A person or business buying services. | Client |
| The group of people a company wants to reach. | Target audience |
| Chief Executive Officer = the top manager of a company. | CEO |
| The person who started the company. | Founder |
| A new company, often innovative. | Start-up |
| The main office of a company. | Headquarters |
| Introducing new ideas or methods. | Innovative |
| Operating in a way that protects the environment. | Sustainable |
| Something that makes a company better than others or a special feature that makes a product or service stand out. | Competitive advantage / Unique selling point (USP) |
| A question or request for information. | Enquiry / Inquiry |
| A request to buy products or services. | Order |
| A statement that something has been agreed or received. | Confirmation |
| A statement that something is wrong or unsatisfactory. | Complaint |
| A polite expression of regret for a mistake. | Apology |
| A file sent with an email. | Attachment |
| The short text summarizing the topic of an email. | Subject line |
| The opening greeting in a letter or email. | Salutation |
| The polite ending of an email. | Closing phrase |
| Asking for something in a respectful way. | Polite request |
| The level of formality in communication. | Tone |
| A later contact after an initial communication. | Follow-up |
| Carbon copy and blind carbon copy in emails, used to send messages to multiple people; BCC keeps recipients hidden. | CC / BCC |
| The information at the end of an email: name, position, company details. | Signature block |
| employee | a person who works for a company |
| employer | a company who hires employees |
| Department | a division of a company |
| CEO | Chief Executive Officer |
| HR | Human Resources |
| Job description | a summary of job skills |
| requirements | skills needed |
| responbiltities | tasks and duties expected in jobs |
| vacancy | open place for a job |
| applicant | person who wants to apply for a vacancu |
| application letter | a letter to express intrest in a job |
| interview | job interview |
| CV | Curriculum Vitae |
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