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ADM CAP.18

TermDefinition
Administración de Operaciones Proceso de transformación que convierte los insumos en productos y servicios terminados.
Manufactura vs Servicios La manufactura produce bienes físicos reconocibles. Los servicios también transforman insumos, pero el proceso es menos visible.
Cadena de valor Seria completa de actividades laborales organizacionales que añaden valor en cada paso, desde la materia prima hasta el producto terminado.
Objetivo de la Cadena de Valor Crear una estrategia que satisfaga y exceda las necesidades y deseos de los cliente mediante una integración completa.
Requisitos de la Cadena de Valor Coordinación y colaboración, inversión en tecnología, procesos organizacionales adecuados y liderazgo fuerte.
Obstáculos de la Cadena de Valor Barreras organizacionales, actitudes culturales y resistencia del personal.
ISO 9000 Serie de estándares internacionales de calidad que garantizan que los procesos se ajustan a las necesidades de los clientes.
Six Sigma Estándar de calidad muy riguroso que establece una meta de no más de 3.4 defectos por millón de unidades.
Personalización Masiva Ofrecer productos personalizados a gran escala gracias a manufactura flexible.
Productividad Combinación de variables de personal y operaciones; las empresas buscan mejorarla para tener éxito mundial.
Created by: user-2006165
 

 



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