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ADM CAP.14

TermDefinition
Comunicación Transferencia y comprensión de significados. Engloba la comunicación interpersonal y la organizacional.
Funciones de la Comunicación Controlar, Motivar, Expresión emocional, Información
Proceso de Comunicación Incluye: Emisor, Codificación, Mensaje, Medio, Decodificación, Receptor, Retroalimentación y Ruido.
Filtrado (Barrera) Manipulación deliberada de la información para hacerla parecer más favorable al receptor.
Comunicación No Verbal Incluye el lenguaje corporal y la entonación verbal.
Comunicación Formal La que sigue la cadena de autoridad oficial o es parte de la tarea requerida. (Ej. un gerente asignando una tarea).
Comunicación Informal Es comunicación organizacional no definida por la jerarquía estructural de la organización. (Ej. pláticas en el comedor).
Escucha Activa Escuchar para entender el significado completo sin hacer juicios prematuros o interpretaciones.
Sistemas de Red Cuando las computadoras de una organización están conectadas permitiendo comunicación entre departamentos. (Ej. email, intranet).
Created by: user-2006165
 



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