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ADM

ESTUDIAR ADM

TermDefinition
Comportamiento Organizacional (CO) Campo que se centra en tres áreas: comportamiento individual, comportamiento del grupo y aspectos organizacionales.
Metas del CO Son tres: explicar, predecir e influir en el comportamiento de los empleados.
Productividad del empleado Medida de desempeño que evalúa tanto la eficiencia como la efectividad.
Ausentismo La falta de asistencia al trabajo, lo cual dificulta que el trabajo se realice.
Rotación El retiro permanente de una organización.
Comportamiento de Ciudadanía Organizacional Comportamiento discrecional que no es un requisito formal del empleo, pero promueve el funcionamiento efectivo de la organización.
Satisfacción Laboral Actitud general de un empleado hacia su empleo. Los empleados satisfechos tienen menor ausentismo y rotación.
Actitudes Declaraciones evaluadoras respecto a objetos, personas o acontecimientos.
Disonancia Cognoscitiva Cualquier incompatibilidad o incongruencia entre las actitudes, o entre el comportamiento y las actitudes. Genera molestia que el individuo trata de reducir.
Percepción Proceso mediante el cual damos significado a nuestro entorno al organizar e interpretar impresiones sensoriales.
Teoría de la Atribución Explica cómo juzgamos a las personas de forma distinta dependiendo si atribuimos su comportamiento a una causa interna o externa.
Created by: user-2006165
 

 



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