Emotional Intelligence (EI)

Ability to evaluate, perceive, and control emotions

Process by which people of diverse backgrounds slowly give up their original cultural language and identity and melt into another, usually larger, group

Prejudice; thinking negatively of others without any or significant justification; generally a combination of stereotyped beliefs and negative attitudes

Being able to negotiate two or more different cultures competently, individual and mainstream

Fact or quality of being diverse, different (all of the ways in which human beings are both similar and different)

Designating any of the basic groups or divisions of humankind or of a heterogeneous population, as distinguished by customs, characteristics, language, and common history; national origin

Belief in a divine or superhuman power or powers, to be obeyed and worshipped as the creator(s) and ruler(s) of the universe

relates to a person’s distinctive racial, national, religious, linguistic, or cultural heritage

overcome linguistic barriers

Hiring additional bilingual and bicultural staff • Providing medical interpreters • Providing translators • Encouraging employees to become bilingual or multilingual

is defined as possessing a set of attitudes, congruent behaviors, and policies that come together in an agency, in a system, or among professionals that enable effective interactions in a cross-cultural or multicultural environment.

Exchange of information, thoughts, or messages; includes interpersonal rapport; also includes the accurate conveyance of information, clear self-expression, and transmission of information and ideas to others.

Pertaining to the study of older adults

Nonverbal Communication

Exchange of information, thoughts, or messages using methods other than the actual words of speech—for example, tone of voice, speed of speech, facial expressions, and position of the speaker’s extremities and torso (body language)

Application of light pressure with the fingers

Ability and right of patients to make independent decisions regarding their medical care

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Question	Answer
Emotional Intelligence (EI)	Ability to evaluate, perceive, and control emotions
Assimilation	Process by which people of diverse backgrounds slowly give up their original cultural language and identity and melt into another, usually larger, group
Bias	Prejudice; thinking negatively of others without any or significant justification; generally a combination of stereotyped beliefs and negative attitudes
Biculturalism	Being able to negotiate two or more different cultures competently, individual and mainstream
Cultural	Of or relating to culture
Diversity	Fact or quality of being diverse, different (all of the ways in which human beings are both similar and different)
Ethnic	Designating any of the basic groups or divisions of humankind or of a heterogeneous population, as distinguished by customs, characteristics, language, and common history; national origin
Religion	Belief in a divine or superhuman power or powers, to be obeyed and worshipped as the creator(s) and ruler(s) of the universe
Ethnicity	relates to a person’s distinctive racial, national, religious, linguistic, or cultural heritage
overcome linguistic barriers	Hiring additional bilingual and bicultural staff • Providing medical interpreters • Providing translators • Encouraging employees to become bilingual or multilingual
Cultural competency	is defined as possessing a set of attitudes, congruent behaviors, and policies that come together in an agency, in a system, or among professionals that enable effective interactions in a cross-cultural or multicultural environment.
Communication	Exchange of information, thoughts, or messages; includes interpersonal rapport; also includes the accurate conveyance of information, clear self-expression, and transmission of information and ideas to others.
Gerontology	Pertaining to the study of older adults
Nonverbal Communication	Exchange of information, thoughts, or messages using methods other than the actual words of speech—for example, tone of voice, speed of speech, facial expressions, and position of the speaker’s extremities and torso (body language)
Palpation	Application of light pressure with the fingers
Patient Autonomy	Ability and right of patients to make independent decisions regarding their medical care

Created by: bquinonez23

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