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MgtOp Midterm
It's the sample midterm
| Question | Answer |
|---|---|
| "Quality Is Free," meaning that the costs of poor quality have been understated, is the work of | Philip B. Crosby |
| What refers to training and empowering frontline workers to solve a problem immediately? | service recovery |
| The "Father of Scientific Management" is | Frederick W. Taylor |
| The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant? | 25 boxes/hr |
| An activity on a PERT network has these time estimates: optimistic = 2, most likely = 5, and pessimistic = 10. Its expected time is | 5.33 |
| Experience Differentiation | is an extension of product differentiation in the service sector |
| Given the position of a product in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of the product be least concerned with at the current time? | cost cutting |
| Which of the following is not a type of qualitative forecasting? | moving average |
| Which of the following statements comparing the weighted moving average technique and exponential smoothing is true? | Exponential smoothing typically requires less record keeping of past data. |
| For an x-bar chart where the standard deviation is known, the Upper Control Limit | is 3 - lowercase sigma / square root (n) above the mean of sample means for a 3*(lowercase sigma) control chart |
| Jars of pickles are sampled and weighed. Sample measures are plotted on control charts. The ideal weight should be precisely 11 oz. Which type of chart(s) would you recommend? | X and R-charts |
| The reason fast food restaurants often are found in close proximity to each other is | location clustering near high traffic flows |
| Which of the following is most likely to affect the location strategy of a manufacturing firm? | utility costs |
| A work system has five stations that have process times of 5, 9, 4, 9 and 8. What is the bottleneck time? | 9 |
| TOC was popularized by | Goldratt and Cox |
| Goods made to order are typical of ____ and _____ approaches while goods made to forecast are typical of ______ and _____ approaches. | process, mass customization, repetitive, product |
| Service blueprinting | focuses on the provider's interaction with the customer |
| The primary purpose of the mean absolute deviation (MAD) in forecasting is to | measure forecast accuracy |
| Developed motion studies to eliminate unnecessary worker movements | Frank & Lilian Gilbreth |
| Revolutionized mass production with the moving assembly line | Henry Ford |
| Father of Total Quality Management and the Deming Cycle | W. Edwards Deming |
| Pioneered quality control and quality planning. Defined "fitness for use" and focused on managerial responsibility for quality | Joseph M. Juran |
| Chief architect of the Toyota Production System (TPS) - the foundation for Lean Manufacturing. Concepts: Just-in-Time (JIT), Kanban, and elimination of waste (muda) | Taiichi Ohno |
| Harvard professor who developed the Value Chain, Competitive Advantage, and Five Forces Model | Michael Porter |
| One of the most influential management thinkers ever. Coined concepts like "management by objectives" (MBO) and "knowledge worker" | Peter Drucker |
Created by:
mangobango