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FNRL 200

Exam Unit 4

QuestionAnswer
The FTC Funeral Rule was originally adopted in? 1984
Funeral goods are tangible merchandise items, while funeral services are? Intangible items
A method of enforcement that typically involves FTC undercover officers observing non-compliance issues? Direct enforcement
The Funeral Rule does not require a funeral establishment to? Mail or provide callers with a GPL based on a telephone call.
The requirement for a GPL to be provided for retention (1 year) means? It cannot be shown in a booklet where it appears there is only one copy.
Funeral establishments are prohibited from changing? The FTC language for the six mandatory disclosures.
The Basic Services fee must be included in the price for? Forwarding or receiving of Remains.
When providing staff services for a viewing held at a facility other than the funeral home (e.g., a church), the funeral home may not list? A facilities fee for the staff services.
Charges for staff services and the use of facilities for a funeral ceremony should not be listed as? Two different, separate charges on the GPL.
The Itemized Statement of Funeral Goods and Services Selected must be provided at the? End of the conference arrangement.
A funeral establishment must have? Refrigeration facilities available to meet the threshold of due diligence when trying to contact an authorized person for embalming approval.
If a family selects a funeral where embalming would not be necessary after embalming without prior approval, the establishment may not? Charge for the services.
The Rule does not prohibit the adding of? A service charge to a cash advance item.
The Americans with Disabilities Act (ADA) covers? Employees and applicants who are not currently engaged in the illegal use of drugs.
For a seller to avoid complications with implied warranties, they should rely on and refer to? Manufacturer descriptions, information, and warranty when speaking with consumers, and a disclaimer must state they do not offer an implied warranty.
The GPL Heading must include? The name, address, phone number, GPL, and effective date of the list.
The Casket Price List (CPL) must be offered to the consumer for review before? Viewing any caskets or alternative containers.
When Law Requires Embalming? The legal requirement supersedes the right to refuse embalming.
The Implied Warranty of Merchantability is associated with? The sale of goods by a merchant.
An enforcement action that includes undercover inspections? Direct Enforcement
The Funeral Rule Offender Program (FROP) is? A one-time alternative to formal enforcement over a three-year period.
The purpose of the Funeral Rule is to provide? Certain rights to consumers when making funeral arrangements, and these rights apply to all at-need and preneed cases.
According to the FTC Funeral Rule, a "funeral provider" is? An entity that sells or offers to sell both funeral goods and funeral services.
A preneed agreement made prior to 1984 triggers? The Funeral Rule requirements and applies if the agreement is modified or amended.
The three required price lists that assist funeral providers in complying with the rule are detailed in the FTC publication titled as? General Price List (GPL), Casket Price List (CPL), and Outer Burial List (OBL) with the Funeral Rule.
The Funeral Rule Offender Program (FROP) is designed to? Increase compliance over a period of 3 years.
The General Price List (GPL) is described by the FTC as? The keystone of the Funeral Rule.
Providing a consumer with a GPL is required upon beginning discussion of the prices of funeral goods or services, the overall type of service, or specific goods/services, but not for? Authorization to embalm.
The Right of Selection disclosure is required to be placed on? The GPL immediately following the heading.
The most common approach to charging for overhead expenses on a GPL is to? Include them all in the basic services fee.
Created by: WendigoBunny
 

 



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