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Moves Review

QuestionAnswer
Tre or False - An Obligation is a method of holding a service order from going to the field TRUE
On what record/Profile do we start a disconnect only service case? BL- #- A disconnect case will be created from the bill account window.
True or False - If a premise has been inactive (booted off) for 3 or more years or the meter has been removed, an inspection is required prior to connecting service. True
COR wants to Disconnect Service. What completion method would you select if you see meter point status active for Electric Reading device Ami L+G and Meter Status On Gas AMR Field Order
COR wants to disconnect service with a gas meter. (No LOFL/Marry Match Order) What would be the completion method when meter point active and Meter status on? Fild order- A gas meter shut off must have a field order as a gas meter can not be on without a premise being occupied.
True or False - If a customer is flagged for fraud and trying to connect service at an active meter, an AI Consumer Fraud Alert will be flagged on the customer shell. True
On what record/Profile do we start a transfer service case BL #
On what record/Profile do we start a New Customer case to connect service? Premise
When Experian returns a positive ID flag for a New Applicant, how should you proceed? Finish creating the case and advise the customer to send 1 form of identification
ANTHONY BOLOGNA account 95490-16112 is calling to connect at a new address without disconnecting his current service. What type of caller is he? Applicant-The customer would be considered an applicant because he is adding on additional service, not transferring service.
What Obligation(s) may be found on a premise to hold a residential connect order? Deed/Lease, inspection, Unpaid Bill will hold a connect
All gas disconnects must be a Field Order except what 2 options Pending Connect for Matching Orders and LOFL
AYANA HUNTER account 91580-02011 is disconnecting her service on 6/25/20. What type of disconnect order should be used? Fild Order, access required
Are we able to collect on an unpaid bill (UCB) in New York State if the customer trying to connect has a balance from this account is from Massachusetts. NO- The balance has to be from the same jurisdiction in order to transfer to new account.
What information should we proactively offer to the customer after creating an account/starting service? Account number and next reading date
What is the statute of limitations to collect on an unpaid bill (UCB) in New York State? 6 years
What are the 3 types of customers? Current Customer, New Applicant and New Customer
True or False - All customer types are held for Minor, Fraud or deceased. True
What completion method do we use to start service for a connect if the meter status is CONP? Field Order
What window would you find the service territory? Premise Adress
Created by: suechong
 

 



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