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ch 9 mkt
| Question | Answer |
|---|---|
| SMART objectives | specific, measurable, achievable, relevant, time-bound |
| Product line | firm’s total product offering to satisfy a group of target customers. - Product line length is determined by the number of stock keeping units (SKUs) |
| Product line strategies | Full-line vs. limited-line strategies - Stretching: Upward, downward, or two-way line stretch - Filling-out - Contracting - Cannibalization is a risk |
| Full line | wide range of products within particular product category |
| Limited time | offers only a few items within a product category-focusing on a narrower segment |
| Stretching | expand product line beyond its current range |
| Downward stretch | add lower priced products |
| Upward stretch | add higher-end products |
| Filling out | add more items within the existing price and quality range |
| Contracting | remove or drop products from a product line that are unprofitable, outdate, or unnessary |
| Cannibalization | new product steals sales from companies exisiting products |
| Product mix | total set of products a firm offers for sale. |
| Product life cycle | useful way to expalin how market response and marketing activities cahnge over the life of a product |
| Tntro phase PLC | trying to build up awareness- not much profit |
| growth phase plc | product is accepted and sales rapidly increase add product variations attract new market segments |
| Maturity phase plc | typically longest phase sales peak while profit margin narrow |
| Decline phase plc | sales decrease as customer needs change -phase out -simple dump |
| Good brand name: | maintains relationships with customers. - positions a product by: - (1) portraying an image or (2) describing how the product works |
| trademark | legal term for a brand name, mark, or trade character |
| Brand Equity | results in brand loyal consumers and attachment which provides competitive advantage |
| Brand Meaning | encompasses the beliefs and associations a consumer has about the brand |
| Brand extensions | arise from a firm leveraging brand equity to sell new products using same brand name |
| Subbranding | occurs when a firm crates a secondary brand to help differentiate a product line |
| Individual brand strategy | uses seperate, unique brand for each item in the product line |
| Family brand strategy | product items share a common brand name |
| National brands | produced and marketed by manufacturer |
| store or private label | brands are those which are offered by a retial store or chain under an exclusive trade name |
| Licensing | when one firm sells to another firm the right to use a brand name for a specific purpose for a specific period of time. |