Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Stack #4559368
| Question | Answer |
|---|---|
| Consistently delivering personalized, proactive service that exceeds guest expectations, creating memorable and positive experiences | Guest Service Excellence |
| the ability of the employees to communicate effectively, implement critical thinking skills to resolve issues quickly, and their service effort for a smoother guest experience | Direct impact on guest satisfaction |
| if an employee is capable of providing high-quality service it will set the business brand apart from competitors and attracts more guests who seek reliable and exceptional hospitality. | Enhances brand reputation |
| Well-trained and skilled employees stay longer, reducing the need for frequent hiring and saving time and resources on recruitment and training. | Reduces turnover and training costs |
| quality employees can contribute collaborate, & communicate shared commitment to service excellence, creating a supportive environment that enhances overall performance and employee satisfaction. | Contributes to company culture and team dynamics |
| define qualifications, and required skills. | : Job Analysis |
| Create an attractive and engaging job advertisement that highlights the benefits and opportunities of the position. | Job Description |
| Utilize various channels like job boards, social media, employee referrals, and recruitment agencies | Sourcing Candidates |
| Determine if the candidate possesses the necessary skills and competencies for the job by exploring their previous experiences. | Behavioral-Based Questions |
| assess a candidate's ability to handle real-life scenarios they may encounter in the workplace. | Situational Questions |
| assess a candidate interpersonal interactions in a controlled environment. | Role-Playing Exercises |
| process involves observing body language, facial expressions, posture, grooming, and overall presentation if it can co relate with the companys brand reputation. | Nonverbal Communication Assessment |
| confirm the candidate's skills, work ethic, and suitability for the position, reducing the risk of hiring someone who may not meet the organization's expectations or culture. | Reference Checks |
| to effectively integrate new employees into the organization by providing them with the necessary information, tools, and support to succeed in their roles. | Onboarding |
| is the ability to enhance the overall guest experience by fostering a more inclusive, adaptable, and culturally aware service environment. | Diversity in Guest Service Excellence |
| Employees from different cultural backgrounds can better understand and respect the diverse needs, preferences, and customs of international guests, reducing misunderstandings and improving guest satisfaction. | Cultural Sensitivity and Understanding |
| A diverse team brings a variety of viewpoints and problem-solving approaches, enabling more innovative solutions to guest concerns and service challenges. | Enhanced Problem-Solving |
| A workforce with diverse linguistic skills and cultural knowledge can personalize service for guests from different regions, enhancing their sense of belonging and comfort. | Personalized Service |
| Having a diverse workforce that reflects an inclusive business atmosphere, leading to higher guest loyalty | Global Appeal |
| A diverse and inclusive work environment promotes collaboration, respect, and equality, leading to greater job satisfaction and performance, which in turn elevates the quality of guest service. | Improved Employee Engagement |
| Ensure that job descriptions and application processes are free from language or requirements that could unintentionally exclude certain groups. | Eliminate Bias |
| Assemble diverse interview panels to ensure a variety of perspectives are considered. | Diverse Interview Panels |
| : Educate Hiring Managers about the best practices for conducting fair and inclusive interviews. | Provide Diversity and Inclusion Training |
| Foster a workplace culture that values diversity and inclusion, and where all employees feel welcome and respected | Create a Culture of Inclusion |
| Support employee resource groups that represent different demographics and provide a sense of community and belonging. | Employee Resource Groups |
| Ensure that company policies and procedures are inclusive and do not discriminate against any group. | Inclusive Policies |
| brings a wealth of cultural perspectives, leading to better understanding and catering to diverse guests. | Diversity |
| are the external organizations or individuals that provide the goods, materials, and services that any businesses need to create their own product or services | Suppliers |
| is a document that contains specific products offered by a company as well as the prices per product. | Product Quotation |
| is when a buyer tries to find the best vendor | Supplier Search |
| STRATEGIC METHODS USED IN IDENTIFYING THE RIGHT SUPPLIERS | Suppliers Identification Supplier Evaluation and Selection Make-Versus-Buy & Outsourcing Global Sourcing Supplier Relationship Management |
| Suppliers Identification | Research & background check Certifications Use of government websites for checking of registration Verification of references Online presence |
| - product with features and functions that meet a customer's needs. | Right PRODUCT OR SERVICE |
| means that the product are available within the area of the buyer | Right PLACE |
| – the timeframe for distribution and delivery of the supplier is applicable to the operation of the buyer | Right TIME |
| the quality of the product that meet a customer's needs. | Right CONDITION |
| supply of the products meets the customers demand | Right QUANTITY |
| The price is very reasonable; it is a good value. | Right COST |
| are any type of activity that was or could be performed internally but its done by an outside provider | OUTSOURCING |
| is the search for and selection of suppliers anywhere in the world | GLOBAL SOURCING |
| Supplier relationship management (SRM) | is the process of identifying the suppliers that are critical to a business and implementing a system of managing relationships with those key suppliers. A commitment over an extended time to work together to the mutual benefit of both parties |
| Good and strong relationship between buyer/customer & supplier can provide many benefits such as: | Flexibility in terms of delivery and payment Better quality Better information Better material flow Create value for customers |
Created by:
NEXTGTOXIC