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301
| Term | Definition |
|---|---|
| business process management | a business strategy that stresses technology, innovation and flexibility to align an organizations objectives and activities with customer needs |
| continuous improvement | a business stategy in which an organization contunuosly evaluates its business processes to make them more effective and efficient |
| corporate culture | the values and ideals that an organization encourages among its employees |
| customer experience management | the stratagies processes, and policies a business uses to meet or exceed customer expectations and to provide customers with the outstanding experiences at every touchpoint |
| customer loyalty | the customer's preference for a business; usually expressed in regular purchases from the business |
| customer experience management | the strategies, processes, technology, and people a business uses to build , maintain and maximize the long term value of customer relationships |
| customer satisfaction | a measure of how well a business has met its customes expectations |
| customer service | activited and benefits provided by a business to its customer to create goodwill and customer satisfaction |
| customer-centric | focused on customer needs and wants |
| organizational structure | the companys configuration of employees for |
Created by:
Ethan.r