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Customer Service

A2+

QuestionAnswer
Smile when you greet the customer.
Listen carefully to what the customer says.
Be polite at all times.
Speak clearly and use simple words.
Apologize if there is a problem.
Ask questions to understand the issue.
Offer solutions, not excuses.
Stay calm even if the customer is angry.
Thank the customer for their time.
Follow up to make sure the problem is solved.
Created by: user-1794414
Popular English Vocabulary sets

 

 



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