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Customer Service 2

B2

QuestionAnswer
1. I completely understand your frustration. You are showing empathy toward the customer’s feelings.
2. Let me look into that for you. You are checking or investigating the issue.
3. Would you mind holding for a moment while I check? You are politely asking the customer to wait.
4. I’m afraid there’s been a misunderstanding. You are apologizing for a mistake or miscommunication.
5. We’ll make sure this doesn’t happen again. You are assuring the customer that the issue will not happen again.
6. Could you please provide your order number? You are asking the customer for more details to find their information.
7. I’d be happy to offer you a replacement or refund. You are offering a solution to the problem.
8. Thank you for bringing this to our attention. You show appreciation for the customer’s feedback.
9. Our policy states that… You are explaining the company’s official rules.
10. I’ll escalate this issue to my supervisor. You tell the customer you’ll send the problem to a higher authority.
Created by: user-1794414
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