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Key expressions
Customer Service
| Question | Answer |
|---|---|
| How can I help you? | asking about the problem |
| What can I do for you? | asking about the problem |
| Can you give me more details? | asking about the problem |
| What exactly is the problem? | asking about the problem |
| There is a problem with ... | making a complaint |
| I'm not happy with ... | making a complaint |
| It still hasn't arrived | making a complaint |
| I'd like a refund | making a complaint |
| I'm very sorry about that! | apologizing |
| I'm afraid we can't ... | apologizing |
| We are sorry for the | apologizing |
| I'll look into it | dealing with the complaint |
| We'll send you ... | dealing with the complaint |
| We can offer you ... | dealing with the complaint |