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1-13 i 1--7

trgovinsko p. i osnove ekonomike Elementi procesa rada u prodavnici

QuestionAnswer
Sta su logistički procesi? Oni se odnose na upravljanje robom od prijema do izlaganja.
Nabroj logističke procese? Prijem i kontola robe, skladistenje, upravljanje zalihama, izlaganje robe (merčendajzing)
Šta sadrže procesi prodaje? kontakt sa kupcem, prezentacije ponude, naplata i plaćanje, rešavanje reklamacije.
Navedi organizacione procese? Priprema prodavnice, upravljanje ljudskim resursima, vodjenje dokumentacije.
Koji standard se primenjuje u prodavnici za očuvanje kvaliteta? HASSP - Harmonized seed security project .
Šta je merčendajzing? To je izlaganje robe.
Navedi završne procese? Zatvaranje kase, obezbedjenje prodavnice
Šta obuhvata upravljanje ljudskim resursima? Obuku i motivisanje zaposlenih.
Created by: sladjana2
 

 



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