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C-CERT Test Material
Trafic and Crowd Control
| Question | Answer |
|---|---|
| traffic/crowd control | the control in flow of traffic within a building or city, moving traffic away from car crashes, crime scenes, construction sites, public events, etc. |
| times when CERT would be requested for traffic control | early move-in, regular move-in, admitted students day |
| where to stand when directing traffic on a 2 way road | stand on the divider line, pay attention to both directions, do not stand in front of traffic |
| where to stand when directing traffic on a 3/4way intersection | stand in the box where the dividing lines would connect |
| directing traffic with traffic lights | traffic always follows lights, not you, you may be there to correct errors in traffic flow but not to oppose lights |
| when multiple members are controlling a 3/4 way intersection | the member in control stands in the box, other members stand on dividing lines, help with instructions from member in the box |
| traffic control at night | can be more dangerous, know your surroundings, wear the proper gear (reflective jackets/vests), shine flashlight at car's bumper |
| stop hand signal | point arm at person you want to stop with palm facing out |
| go hand signal | point arm at person you want to go, and sweep forearm up towards your body |
| slow down hand signal | point hand at person you want to slow down, palm down, push hand downward multiple times |
| directional hand signal | raise arm out to the side in he direction traffic should flow, use other hand to point your arm at person you want to proceed, make go signal until you need to stop traffic |
| responsibility of CERT during crowd control | directing flow of people, providing directions/assistance, communicating with team members, manning barricades |
| who can help with crowd control at larger activations | UPD |
| where to stand while doing crowd control | between and crowd and an open area with an easy escape route, never stand between a crowd and a barrier or within a crowd |
| good contact techniques | strategies to communicate effectively, focuses on empathy to allow for cooling down and less stressful interactions |
| types of good contact techniques | validations, soft lead-ins, reflections, referrals, warm tone |
| validations | use with individuals who are experiencing strong emotions like anger/panic, verbally show empathy and connect with the other individual (ex. it's understandable that you want...) |
| soft lead-ind | use with individuals who are experiencing anger/frustration, display active listening, share your point in a non-confrontational way (ex. I get the impression that ...) |
| reflections | use with individuals who are experiencing strong emotions like anger/panic, display active listening and empathy (ex. I understand that it's difficult to navigate campus. it must have taken a long time for you to get here) |
| referrals | use with individuals who are asking you of something beyond your capabilities, get an individual who is better equipped to deal with the situation involved (ex. I'm not sure about that, but the USG member standing right there should know the answer) |
| warm tone | use always, encourage open conversation and dialogue |
Created by:
user-1978479