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QuestionAnswer
What is Moments Of Truth #1 Welcome and Greetings
MOT 1 Action Hands up with a smile
Acknowledge customer time 5 secs
Not an option but a MUST Smile #5
Two secrets to sincere greetings Eye Contact Distance (3ft)
What is Moments Of Truth #2 Order Taking
MOT 2 Action Two palms open
Perform Suggestive Selling either to: 1. Complete the meal 2. Complement the meal 3. Try the new product
Suggestive Selling DOs 1. Up selling 2. Suggest Missing Items 3. Be Specific 4. Suggest Promotional products
Suggestive Selling DON'Ts 1. Do not suggest directly to kids 2. Do not suggest more than once 3. Do not suggest of the customer says, "that's all".
What is Moments Of Truth #3 Close the Sale
MOT 3 Activity Triple Check Accuracy
What to do in Triple Check Accuracy TAKE it and repeat it MAKE it and match it SERVE it and say it
What is Moments Of Truth #4 Presenting The Order/Customer Connection
Tray Patter A - Amazing Products (main dish/course) B - Best Friend (fixins/side dishes) C - Condiments (tissue, spoon & fork, ketchup & sauces) D - Desserts and Drinks
Quadrants A and D is on what side? Customer side
Quadrants B and C is on what side Assembler side
MOT 4 Activities Tray Pattern KFC Tape seal Accuracy Guarantee Stamp Wireless pager
MOT 4 Action Two thumbs up
What is Moments Of Truth #5 Farewell Greetings and Invitation to Return
Cash Handling 6 Critical Marks to Check the money 1. Paper Quality 2. Water Marks 3. Portrait 4. Security Fibers 5. Embedded Security Thread 6. Windowed Security Thread
3 Critical Marks to check the money 1. Feel 2. Look 3. Tilt
It is a note of which a portion is missing or which is composed of more than two pieces. Mutilated Banknote
Created by: Markjhay011102
 

 



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