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IICRC CCT Review 8

Page 103

QuestionAnswer
A thorough _________ and communication with the customer will prevent many problems. Preinspection
Wear a clean uniform and ______. Smile
Ask about any _____ before you leave the door open. Pets
Introduce the other teach as your ______, even if he is a helper. Partner
Start in the _______ area of the house with the customer's permission. Furthest
Even if the customer has ______, you still need to vacuum. Vacuum.
Remember to __________ and _______________. Under promised; Over deliver
Clean the ________ in the most soiled area. Magic square
Follow up the preconditioner with _______ in the traffic areas. Agitation
Following extraction, ________ all cut pile carpet. Groom
Be sure to wipe up all hard surface areas to avoid slip and fall _____. Hazards
Tab and _____ all furniture that has been moved. Block
Use _______ to speed the drying process. Air movers
___________ how to keep her carpet looking good by frequent vacuuming and proper removal of spots. Recommend
Dump _________ in an approved receptacle. Wastewater
Created by: AnnetteLBudd
 

 



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