Save
Upgrade to remove ads
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

COLLECTIONS

QuestionAnswer
You are able to take a credit/debit card payment. NO, ONLY STAY ON THE LINE WITH CUSTOMERS WHEN NEEDEDIN TO RETORE DPAS AND SERVICES
When should we advise HEAP is open? Every call during the season
On account# 00513-80557, if I wanted to set up Negotiated Standard, what will the down payment amount be? $35.42
What is the Restore amount for AC# 17351-71017, right now, today? $245.87
Looking at account# 99651-71296, would it be wised to offer Collection DPA? NO!
When restoring DPA, and there is no amount shown but the default, what tool should you use? RALPH
Do we need a signed or verbal consent DPA before we can activate a Negotiated Standard DPA? YES
What are types of DPA's we can offer a Residential customer? Negotiated Standard, Minimum, Bundle Payment Plan, Collection Arrangement
What would the down payment be for K$C Albany Realty Group LLC at 14 GREEN ST Albany NY 12207, if dpa to start a Negotiated payment agreement? $454.25
"Negotiated" payment agreements are established for Non-Residential (commercial)accounts. True
Non-Residential (commercial) accounts are eligible for a Minimum DPA. False
When offering the Non-Residential Customer a Negotiated Agreement, what will their down payment % requirement? 30%
A customer marked as "Cash Only" would need to be transferred to western union for debit/credit card payment. True
When a Cut-In order is issued and is marked Medical Emergency, we can guarantee the customer will have service turned on that day. False, with in 24 hours
What is the turn around time for all Cut-In orders? 24 hours
It would be a $54.00 fee to reconnect a meter for UNY service at 3pm? True
What percentage is the down payment required when offering the Minimum Payment Plan? 0% Total Balance
Being on Minimum Payment Plan, how much is additional each month on top of their bill? $10.00
Can Customers be on Collection Arrangement and DPA at the same time? NO
If the customer states they are applying for HEAP, we should set up a DPA before the customer applies. False
When should TCPA be used? accounts that do not have the consent box for the primary phone number checked "yes" or "no," or when a customer changes the primary phone number on the account
What is the correct greeting if the call comes in as AuthFailed? "Thank you for calling National Grid, this is [Agent Name]. May I have your name and how you would like to be addressed, along with the address (includes street address, city and state) or Account Number?" "How may I assist you [Customer Name]"
What are the three type customers have special protection available on their accounts? Life Support, EBD, Medical Emergency
Created by: suechong
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards