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Post Service exam
| Question | Answer |
|---|---|
| Postal service employees operate under a mandate to protect and preserve the mail placed in its: | Custody |
| A violation of the security and sanctity of the mail is: | Failing to deliver the mail |
| The first opportunity for a Sales and Servies Associate (SSA) to start the customer experience on a positive note is to: | Deliver a first impression |
| The type of communication that can enhance or contradict messages is: | Nonverbal Communication |
| The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is | A+GIST |
| Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service? | Instill customers confidence |
| Successful sales transactions occur when the Sales and Services Associate (SSA) | Makes an informed mutual decision with the customer on products/ services |
| What is the most positive way to impact customer perception of the post office. | Provide World Class Customer Service |
| The U.S. Postal Service is the only delivery services that reaches: | Every address in the nation 6 days a week |
| An organized workstation creates a more ______ workplace. | Efficient |
| How a Sales and Services Associate (SSA) conducts themselves on the job effects the: | Postal Brand |
| An active listening technique used to create a successful transaction is called: | Clarifying |
| One of the first things a customer notice about a Sales and Services Associate (SSA) is their: | Personal appearance |
| The primary law enforcement for the United States Postal Services is the: | Postal Inspection Service |
| The minimum length of a letter is how many inches long | 5 inches |
| The maximum size of a flat-sized mail piece is: | 12 in x 15 in |
| A machinable parcel cannot weigh more than: | 25 pounds |
| A parcel that weighs more than 70 pounds is: | Nonmailable |
| Non machinable surcharges are applied to First- Class letters when the items is: | Polybagged or polywrapped |
| The minimum size of a postcards is the same size as a: | Letter |
| In order for a postcard to be mailed, it must be: | Rectangular |
| The maximum size of a flat is 15 inches long, ____ inches high, and 0.75 inches thick. | 12 |
| Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures: | Mailability |
| Correctly identifying nonmachinable characteristics of a First- Class mail letters and applying correct pricing helps to protect: | Revenue generation |
| A letter that is square instead of rectangular is considered: | Nonmachinable |
| Nonmachinable letters are processed: | Manually |
| Preferred services that usually offer the customer the best value is | Priority Mail and Priority Express |
| A priority mail express customer is entitled to a refund if the item was | Delivered to the recipient late |
| Which type of mail consists of items sent within the United States? | Domestic |
| What must a flat be in addition to meeting rectangular and size requirements? | Flexible |
| What pricing can be charged for Priority Mail items measuring over one cubic foot destinating to Zone 6? | Dimensional |
| What is the most secure service that the Postal Service offers? | Registered mail |
| First- Class Mail consists of greeting cards, statements, bills, and: | Business documents |
| Any mailable item weighing ____ or less can be sent First- Class Mail. | 13 ounces |
| The maximum length and girth for Priority Mail is: | 108 inches |
| If a customer receives damaged or missing contents, a claim must be filed no later than ____ days from the date of mailing: | 60 |
| Restricted Delivery Service ensures that mail is delivered only to a ____ or the addressee’s authorized agent: | Specific addressee |
| If an item is insured for over _____ you must also obtain the recipients signature of receipt: | $500 |
| What is the maximum amount collectible from the recipient for an individual article sent using Collect on Delivery (COD)? | $1000 |
| Acceptable material for free matter for the blind includes all of the following, except: | Advertisements |
| What document is used to show contents for international mailings? | Customs |
| A change of address is valid for: | 18 months |
| When a customer requests Premium Fowarding Service residential (PFSR), the mailpieces are mailed to the customer using Priority Mail Service: | Weekly |
| First- Class Mail can be ______ for free up to 12 months. | Forwarded |
| Migratory bird stamps are essential for: | Hunting |
| Designated post offices have a service called _____ available for transients: | General Delivery |
| Which premium service for individuals or companies offer more pickup times? | Caller Services |
| Which free service is available for customers that normally receive 50 letters or more on the first delivery trip? | Fire holdout |
| An optional, free daily preview of mailpieces to be delivered is called: | Informed delivery |
| What form would a customer fill out to have their mail permanently forwarded forwarded to a new address? | Change of address |
| Premium Forwarding Services (PFS) offers residential customers the option of having their mail reshipped to them temporarily for: | 12 months |
| The lost or stolen money order list if found in the: | Postal bulletin |
| Registered mail can be insured up to: | $50,000 |
| Packages bearing a DOT limited quantity label can be shipped by: | USPS Ground Advantage |
| Firearms, intoxicating liquors, and cigarettes are categorized as: | Restricted matter |
| Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than _____ per day per incident | 50,000 |
| The customer can request a cash back option when using a debit card up to: | $50 |
| All postal products & services can be purchased by credit card EXCEPT: | Money orders |
| The best time to complete PS Form 8105- B, suspicious transaction report is: | After customer leaves the window |
| Advance deposits must be remitted before: | Excessive cash builds up in the SSA till |
| The SSA must complete PS Form 8105- A funds transaction report, when the customer purchases _____ or more in money orders in a single day | $3000 |
| When filling out a PS Form 8105- B, suspicious transaction report, the SSA should: | Collect information from a safe distance inside the building |
| When would a PS Form 8105- B, suspicious transaction report, be filed? | A customer purchased $1000 worth day of money orders everyday for a week |
| Money orders CANNOT be paid for with a: | Credit card |
| Successful sales transactions occur when the Sales and Services Associate (SSA): | Creates repeat, loyal, & knowledgeable customers |
| A unit where each Sales and Services Associate (SSA) is assigned stamp stock & is accountable for any losses is called? | Individual Accountability |
| The 3 major sections on PS Form 1412, Daily Financial report, are: | Receipts, Stamp Accountability, & disbursements |
| The purpose of PS Form 1412, Daily Financial Report, is to run: | Receipt control |
| The value of the stamp stock credit & money orders co-signed to the Sales and Services Associate (SSA) is: | Stamp Credit |
| This device is available for customers, is in post office lobbies & is designed to process many transactions normally handled by SSA. | Self- Service Kiosk (SSK) |
| This person triages customers standing in line by directing them to SSKs or the full- service line. | Lobby Assistant |
| Except for the 5- day exception for checks, the units daily bank deposit CANNOT be less than _____ | $100 |
| Self- Service Kiosks (SSK) are available | 24 hrs, 7 days a week |
| Which retail channel allows USPS customer in- city delivery areas to purchase postal products by ordering them through the mail? | Stamps by mail |
| The manual with postage prices & classes of mail transmitted among then U.S., U.S. Territories, APOs, DPOs, & the United Nations is the: | The Domestic Mail Manual (DMM) |
| The official source of updates of Postal policies & procedures is: | Postal Bulletin |
| In order to keep the mail safe & determine the Mailability of certain items, a Sales & Services Associate (SSA) would utilize the: | Publication 52 |
| The list of missing, stolen, or lost postal money orders is found in the _____. | Postal Bulletin |
| What list specially designed to assist a Sales & Services Associate (SSA) in performing their job? | Directives |
| A weekly publication designed to streamline unit is the: | Retail Digest |
| The Domestic Mail Manual (DMM) is mail transmitted among: | The United States of America |
| The resource where mail processing categories can be found is the: | Domestic Mail Manual (DMM) |
| The International Mail Manual outlines policies, regulations, & _____ standards for International services. | Mailing |
| If a customer needs more information on business mail, the Sales & Services Associate (SSA) should direct them to: | Postal Explorer |
Created by:
Regine1