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Consumer

QuestionAnswer
1. What are consumer organizations? Groups that protect consumer rights, educate the public, and ensure fair business practices.
2. Name two functions of consumer organizations. Educating consumers, Handling complaints.
3. Name two more functions of consumer organizations. Monitoring advertisements, Investigating unfair pricing.
4. What is the right to safety? The right to be protected from unsafe goods and services.
5. What is the right to be informed? The right to accurate information about products and services.
6. What is the right to choose? The right to select from a variety of quality goods and services at fair prices.
7. What role does government play in consumer protection? Oversees standards and laws to protect consumers.
8. Give one way government protects consumers. Encourages responsible business practices.
Give another way government protects consumers Investigates unfair trade practices.
10. What is the role of the Fair Trading Commission? Ensures fair business practices and monitors compliance.
11. Name two functions of the Fair Trading Commission. Monitoring ads, Investigating misleading pricing.
12. What is the main consumer protection body in Jamaica? The Consumer Affairs Commission (CAC).
13. What are two roles of the CAC? Educates consumers, Handles complaints.
14. What does the CAC ensure? Fair trade practices in Jamaica.
15. What is the role of the National Compliance and Regulatory Authority (NCRA)? Enforces compliance with consumer protection laws.
16. What is the Bureau of Standards? A national standards organization that develops and promotes measurement and quality standards.
17. What is the main purpose of the Bureau of Standards? Ensure accuracy, safety, and fair trade.
18. How does the Bureau of Standards support trade? By establishing uniform standards across industries.
19. What is the role of the Ombudsman? Investigates complaints against the public sector and ensures fairness.
20. Name two responsibilities of the Ombudsman. Investigating complaints, Carrying out independent investigations.
21. Define customer service. Support given before, during, and after purchase to improve satisfaction.
22. What is one role of customer service? Assistance and Support – answering inquiries and giving product info.
23. What is another role of customer service? Problem Resolution – handling complaints and finding solutions.
24. What is another role of customer service? Feedback Collection – gathering customer opinions for improvement.
25. What is another role of customer service? Building Relationships – fostering loyalty and trust.
26. What is another role of customer service? Education – teaching customers about products.
27. Define customer relationships. Interactions with current and future customers.
28. What is Customer Relationship Management (CRM)? Tools and strategies used to manage customer interactions.
29. Define customer support. A type of customer service that helps customers make the best use of a product.
30. Why is good customer service important? It builds a good reputation and encourages repeat purchases.
Created by: user-1953087
 

 



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