USPS is only delivery service to reach

all addresses in the nation 6 days/week

rectangular and uniform in thickness

nonmachinable surcharged on first class letters when the item is any of these

poly bagged or wrapped, rigid, or square

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USPS Window Clerk

Sept 2025 Window Clerk Practice

Question	Answer
Postal Service employees operate under a mandate to protect the mail placed in its	Custody
The approach an SSA can use to engage our customers and ensure their needs are met	A+GIST
USPS is only delivery service to reach	all addresses in the nation 6 days/week
Primary law enforcement of the Postal Service	Postal Inspection Service
Maximum size of a flat	12x15x0.75
minimum size of a postcard is the same as a	letter
change of address is valid for	18 months
Migratory bird stamps are essential for	hunting
Optional, free preview of mail	informed delivery
Maximum insurance for registered mail	$50,000
Other regulated materials domestic (ORM-D) packages are shipped by	USPS retail ground
cash back on debit per transaction	$50
Money orders can paid for how	cash or debit
The manual with postage prices and classes of mail transmitted in the US and its territories is	DMM
list of lost, stolen, or missing postal money orders can be found where	Postal Bulletin
max weight of a machinable parcel	25 lbs
postcards must be	rectangular and uniform in thickness
letters are	rectangular
a letter that is square is	nonmachineable
premium mail forwarding service is good for how long	2 weeks-12 months
premium mail forwarding service is sent how and how often	priority mail weekly
firearms, intoxicating liquors, and cigarettes are	restricted matter
All postal products and services can be purchased by credit card EXCEPT	money orders and gift cards
parcel weighing more than 70 lbs	nonmailable
nonmachinable letters are processed	manually
maximum combined length and girth of priority	108"
maximum length and girth of USPS ground	130"
premium service that offers more pickup times	caller service
failure to comply with the BSA could result in what amount of fine per day per incident	$50,000
In order to keep mail safe and to determine the mailability of certain items, information can be found here	Publication 52
weekly publication to streamline communication	retail digest
where a customer can find more information on business mail	postal explorer
nonmachinable surcharged on first class letters when the item is any of these	poly bagged or wrapped, rigid, or square
proper design and construction of a mail piece which conforms to the minimum and maximum mailing standards ensures	mailability
max weight of first class mail	13 oz
max weight of first class letter	3.5 oz
premium service used when daily mail received is more than the largest box available	caller service
the Domestic Mail Manual, or DMM, is mail transmitted	domestically
IMM is for mail transmitted	internationally
service that allows customers to request the package returned before delivery	intercept
what is needed to intercept a package	tracking barcode
document needed for international mailings	customs form
customs form number	2976-R
official source of updates to postal policies and procedures	postal bulletin
what does the I stand for in A+GIST and what is it for	Inquire, HAZMAT question
what service allows transients and individuals awaiting a PO box to receive mail	general delivery
parcel under 6oz	irregular
what must a customer provide on every item mailed	address
what allows US citizens proof of citizenship when traveling abroad	passport
once purchased and activated cannot be returned	gift cards
removing merchandise, money, or coupons from UBBM	theft
mail sent outside of the US	international
what locations do customers enter and recognize you as the postal service	retail
service we offer men 18-25 to register	selective service
what test must a flat pass	flexibility
what must a flat be in addition to rectangular and size requirements	uniformly thick
minimum length of letter	5"
max weight for parcels	70 lbs
name of our premier service	PME
PME delivery window	1-2 days
PM delivery window	1-3 days
USPS ground delivery window	2-5 days
first class delivery window	2-5 days
weight for machinable	6 oz to 25 lbs
insurance for PME and PM	$100
max length of a letter	11.5"
parcels over 70 lbs	non mailable
most secure service offered	registered mail
needed for parcels insured for more than $500	signature
max insurance	$5000
HAZMAT question	Does this article contain anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?
comes with every package and provides delivery information	tracking number
refund given if delivered (or attempted) late for this service	PME
monthly magazines are	periodicals
method to send CDs and DVDs	media mail
mail is only delivered to the addressee or their rep	restricted delivery
max for COD	$1000
surcharge for parcels between 108-130"	oversized
required to open or break a seal of any mail class	federal search warrant
independent agency within the USPS that performs audits on and investigates postal employees	OIG
SOLER	squarely face person, open posture, lean in, eye contact, relax also actively attending
3 processing types of parcels	machinable, nonmachinable, and irregular
how is postage accessed for packages exceeding 1 cubic foot	dimensional weight pricing
handwritten or typewritten mail, bills, accounts, statements, postcards, business reply mail	first class mail
minimum frequency of a periodical	4x a year
what class requires 200 pieces or 50 lbs per mailing and used to send printed matter, flyers, advertisements, newsletters, or small packages	marketing mail
used to map target audience and must not exceed 5000 pieces per mailing	EDDM
limited to books, sound recordings, academic theses, and certain other items sent to, from, or in between educational organizations, museums, or other qualified locations	library mail
subject to inspection. limited to books, sound recordings, recorded videos, printed music, etc	media mail
free service for qualified mail to the blind or visually impaired	free matter for the blind
must not weigh more than 15 lbs and permanently bound	bound printed matter
used to calculate prices for parcels with zip code matrix	zone chart
service provides proof of mailing, date and time of delivery or attempt, and requires signature	certified mail
certified mail can be sent how	first class or priority
max value of registered mail	$15,000,000
used to mail merchandise with payment due on delivery	COD
provides evidence of delivery with name, date, and actual address	return receipt service
requires addressee signs for package	signature confirmation
evidence of date mailed, but not the delivery	certificate of mailing
label O35CH used when	caution heavy- over 35 lbs
non-denominational first class mail postage always priced at the current rate of 1oz letter	forever stamp
used for fundraising	semi-postal stamps
4 categories of semi-postal stamps	breast cancer, vanishing species, PTSD, Alzheimers
study of stamps	philately
how many days does customer have to file insurance claim	60 days
insurance claims can be filed	online or in the mail
how many keys issues when opening a box	2
when is PO box payment due	last day of the month
required to open a PO box	2 forms of ID: one photo and 1 for address
days customer has to open online PO box at the counter	30 days
max amount of money order	$1000
ways to purchase money order	cash, debit, travelers check
security features of a money order	watermark, security thread, and dollar amount
max gift card purchase in a day	$500
migratory bird hunting stamps required for hunting are also known as	duck stamps
how often are duck stamps issued	yearly
hold mail length	3-30 days
free service for customers receiving 50 letters or more in a single trip	firm holdout
theft, deliberate destruction, delay, and opening/breaking the seal of mail all compromises what	the security and sanctity of the mail
animals, queen bees, and fresh food	perishable
how many HAZMAT classes are there	9
federal regulation that governs the transport of cigarettes and smokeless tobacco	Prevent All Cigarette Trafficking (PACT) Act
only service for cremated remains	PME
primary source of information for HAZMAT	Pub 52
anonymous mail criteria	only stamps as postage, over 10oz or 1/2' thick, not accepted at retail counter
how to change anonymous mail to mailable	customer must go to retail counter and answer HAZMAT question
federal regulation designed to prevent financial crimes like money laundering	BSA
form used for $3000 or more in money orders or cashes $10000 or more a day	8105-a
form used if customer avoids filling out form for certain purchases	8105-b
maximum cash in drawer	$100.99
amount required to make deposit	$100
three digit codes that assign financial transactions to the proper general ledger account	AIC
form used to enter daily transactions and run receipt controls	1412
3 major sections of form 1412	receipts, stamp accountability, and disbursements
how long can first class be forwarded	12 months
hub for policies, procedures, handbooks, and publications	PolicyNet
this type of communication can enhance or contradict the message	nonverbal
successful sales transactions occur when the SSA	makes an informed mutual decision with the customer
An organized workstation creates a more _________ workplace	efficient
how a SSA conducts themselves on the job affects the	postal brand
active listening	clarifying
first thing customer notices	personal appearance
change of address is good for how long	18 months
best time to complete form 8105-B	after customer leaves the window
2 types of accountability	individual and segmented inventory
a unit where each SSA is assigned stamp stock and is accountable for any losses	individual accountability
importance of 1412	receipt controls
value of the stamp stock credit and money orders	stamp credit
available in lobbies and can meant to help process transactions normally handled by SSA	SSK
this person triages customers standing in line	lobby assistant
SSK are available	24/7
postal products available by mail or phone	stamps by mail/phone
specifically designed to assist an SSA in performing their job	directives
offered to customers for their mailing and shipping needs	solutions
category premier products belong to	shipping
category first class products belong to	mailing
how many bait money orders are issued and where do they go	3, under the largest bill in the drawer
do gift cards expire	no
is there maximum cash back on debit in a day	no
how many flags can a veteran receive for burial service	1
gift cards can be purchased how	cash or debit
can duck stamps be returned	no
how long is temporary forwarding	6 months and can be renewed 6 additional months
how long can hold mail be for	3-30 days
gives customer more pickup times than a firm holdout	caller service
categories of international mail	PMI, PMEI, FCPI, FCMI
max weight for PMEI	70 lbs
responsible for ensuring employees are properly trained and well informed	supervisors
your teammates	SSA
maintains comprehensive working knowledge of regulations	LSSA
performs many of same duties as SSA but also supports in the back	SSDA
business leaders and community anchors	postmasters and managers
amount of dry ice allowed in air transport	5lbs
can noninfectious specimens like blood be mailed	yes
max fine for persons knowingly mailing items breaking HAZMAT	100,000
JCB and CUP	credit cards
what form of payment uses chip	EMV
operated under contract with retail partners to provide postal products at postal prices outside of our normal business hours	CPU
designed to process 80% of transactions	SSK
private retailer with packing and shipping operation	approved shippers
supports recovery of online postage discrepancies in an automated fashion	APV
facilities located within existing communities in locations like businesses, town halls, or government centers	village PO
products distributed to retailers for resale	stamps to go
form 3369 credit	stamp
financial daily report RSS office	1412
financial daily report manual office	E-1412
form 3533 is used to withdrawal what accounts	customer
term to describe money coming out of the till	disbursements
POS survey provides feedback in ________ time.	real
supports subjects that cannot be fully addressed in manuals or handbooks but appear in a variety of formats	publications
electronic versions of forms	forms page
contains supplemental info within postal manuals	handbooks
perception is	reality
prohibited in the mailstream	non-mailable
3 processing categories	first class letters, flats, parcels
ground parcels must have	return address
media mail cannot contain	advertisements
3 types of postage	stamps, postage meters, permit imprint
PS3533 is for what	refunds
PO box can be rented in what increments	3,6,12 months
PMEI delivery time	3-6 days
PMEI and PMI insurance	$100 documents, $200 merchandise
PMI delivery	6-10 days
max weight for PMI	4lb flat rate small boxes or envelopes. 20 lb med and large boxes. 70lb if using non flat rate
max weight FCMI	4 lbs
max value FCPI	$400
max length FCPI	24 inches or combined LWH 36 inches
FCMI flat max weight	15.994 oz
responsible for the regulation of HAZMAT	DOT
cigars are	mailable
undeclared HAZMAT	suspected to have hazmat inside but not labeled
declared HAZMAT	appropriately labeled packaging of hazmat materials and declared by the customer before shipping
DDD1	10oz rule
checks should be payable to	postmaster or USPS
refund less than $35	cash
refund over $35	fee free money order
form 17	replenishes stamp credit
who is on the money order	Ben Franklin
2 types of RSS offices	full window service and single drawer accountability
what kind of fee for form 6401 money order inquiry?	nonrefundable
rolls and tubes over 26"	nonmachinable
rolls and tubes up to 26"	irregular
exceptions for PACT act	business/regulatory purposes, certain individuals, consumer testing/public health, Alaska and Hawaii
when is special handling used	live poultry and honey bees
mailing services	FCM, periodicals, marketing mail, media mail, library mail, bound printed matter, free matter for the blind, extra services
HAZMAT shipped internationally	dangerous goods
purpose of RCE shop	diagnostic tool used to correct customer conditions
types of return receipts	3811, 3811-A, electronic return receipt
max insurance for registered mail	$50,000
first thing clerk must do when accepting a credit card	check for signature on back of the card
types of tape that can be used	2 inch wide clear or brown packing tape or paper tape
advanced deposits must be remitted when	before excessive cash builds in till
media mail cannot contain	advertisements
domestic insurance claims form number	PS1000
4 premier products	PME, PM, PO boxes, insured mail
shipping services	PME, PM, FCPS, retail ground, international, parcel return service
where do you put anonymous mail	AMU
first thing to do when closing out	collect and gather all the unit finances
do money orders expire	no
3 P's of perception	personal, professional, postal
needed to go through your mail	federal search warrant
supports subjects that cannot be fully addressed in manuals or handbooks but appear in books and brocures	publications
what you can offer customers for their shipping needs	solutions
What day is notice 32 placed in PO boxes	1st day of the month
When is reminder letter from Webats placed in PO boxes	20th day of the month
signature confirmation is mostly used for	parcels
provide official Postal Service policies and procedures for all aspects of postal operations	manuals
parcels under 6 oz are	irregular
machinable parcel cannot weigh more than	25 lbs
parcels weighing more than 70 lbs	nonmailable
form 3849	attempted delivery
a piece, as designed, is prohibited from the mailstream	non mailable
overhang of material beyond the content	selvage
processing categories are based on	strictly physical dimensions
PME includes	up to $100 in insurance free, free tracking and confirmation, no extra for Saturday delivery, Sunday and holiday delivery available for an extra fee
form of currency that involves coins and bills	cash
what form of payment must include a signature, name and address printed on the back, phone number, and payable to USPS or postmaster?	check
USPS service provided for special events, holidays, etc. by taking the post office to our customers	MRU
what extra services does USPS provide	certificate of mailing, Certified Mail, Return Receipt, return service, USPS Tracking, Signature Confirmation, Registered Mail, and Insurance. Collect on Delivery (COD). restricted delivery
what is something hold mail used for	vacations
mystery shoppers	RCE
HAZMAT classes	Explosives, Gases, Flammable Liquids, Flammable Solids, Oxidizers and Organic Peroxides, Toxic and Infectious Substances, Radioactive Materials, Corrosives, and Miscellaneous Dangerous Goods
what meter sales must be reported using PS form 3602-PO?	postage
virtual library of postal information and tools designed for customers, business mailers, and employees.	postal explorer (PE)
Additional services USPS provides in addition to mailing/shipping:	Passports. Migratory Bird Hunting and Conservation Stamps. Selective Service. Burial Flags. fingerprinting
Stamp Stock credits consist of what 6 accountable paper items?	Postage stamps. Plain stamped envelopes and cards. Nonpostal stamps. Semipostal stamps. Philatelic product examples. Money orders.
The two leading causes of clerk cash drawer shortages are:	Selling money orders. Failure to properly count money during a window transaction.
6 shipping services	-PME -PM -FCPS -Usps retail ground -international mail -Parcel return service
covers operational information such as retail, philatelic, or mail processing	POM
identified with combination of letters and numbers	handbooks
which class of mail is closed from postal inspection	first class
domestic registered mail must be prepaid at which rate	first class or priority
is return receipt available for express delivery?	yes
can restricted delivery be put on registered and express mail?	yes
where does an SSA overage go	it is used to pay the operating expenses of the post office
where must postal funds be stored	maximum security equipment in the office
change of address orders are kept on file by city delivery office for how long	18 months
is return receipt always accompanied by a numbered service	yes
any self sealing, plastic, TYVEK, glossy envelopes, or mail pieces tied or fastened together cannot be shipped how	registered mail
most important aspect of good customer service is	positive, friendly attitude

Created by: user-1981679

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