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ICT - S3

ICT - S3 - CPD

TermDefinition
CPD Continued Professional Development
Continuous improvement Kaizen
Lean principles Are to do with continuous improvement and avoiding waste
Lean aims to reduce waste. There are broadly 3 types of waste called.. Muri, Muda, Mura
Waste due to irrEguLar changes is called MurA
Waste due to overload is called.. Muri
Waste due to unnecessary processes is called.. M u d a
Mind Maps are useful for.. Brainstorming new ideas and creating easy to remember visuals of learning.
In Lean approaches, what does the Japanese word, MUDA mean? Waste
What the 7 types of waste or Muda (Clue: “TIMWOOD”) Transport, Inventory, Movement, Waiting, Over Production, Over Processing, Defects.
What are the 3 categories of business friction which, if you can reduce any, will help the business improve? Muda or Waste. Mura or Unevenness / inconsistency and Muri or excessive stress on people and system.
What is the Japanese word for Overburden or stress? Muri.
What is meant by Value Stream Mapping or VSM? A visual Lean management tool used to document, analyze, and design the flow of both information and materials required to bring a product or service to a customer.
What is the Value Stream? This is the entire chain of activities including both value-added steps (things the customer cares about) and non-value-added steps (waste or Muda) that are required to provide the complete resolution to the customer.
What does the acronym, TIMWOOD, help us remember? TIMWOOD helps us to remember the 7 main categories of Waste or Muda. These are Transport, Inventory, Movement, Wasted effort, Over production, Over processsing and Defects
Where was the Kaizen approach first developed and used? Toyota developed this approach.
What is meant by a Lean approach or Lean Methodology? Finding ways of streamlining the processes within a business to make it more efficient for the benefit of the customer. Looking to reduce any of the 7 categories of waste. Transport, Inventory, Movement, Wasted effort, Over Production, Over Processing or Defects. ("TIMWOOD").
What are the 7 principles of ITIL (Information Technology Infrastructure Library) 1- Focus on value. 2- Start where you are. 3- Progress iteratively with feedback. 4- Collaborate and promote visibility. 5- Think and work holistically. 6- Keep it simple and practical. 7-Optimise and automate.
How does ITIL 4 marry with Lean Methods? Both put customer value as the main driver. They are both concerned with improving Flow to help achieve this, making processes as efficient as possible, improving quality and reducing waste.
What is a Skills gap analysis? Identifying personal technical shortcomings against emerging business needs and planning personal training goals related to them.
Reflective Practice Critically reviewing past support tasks and consider what can be learnt from them. Always looking to improve.
Work shadowing Follow a more experienced colleague in the business to learn about their work and their approach to tasks. This can help with your own understanding and also allow you to reflect critically on your own practices and potential improvements.
 



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