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Term 1 Management
Organizational Charts, Leadership, Sources of Conflict and Resolution
| Question | Answer |
|---|---|
| Who is a manager? | A leader is expected to organize people, resources and finances by setting up systems in an efficient and logical way. |
| What is management? | The process of bringing the factors of production to make sure organization is achieved. |
| What are the Management functions? | "Dolphins Might Paint Cool Designs On Coral." Delegation, Motivating, Planning, Controlling, Directing, Organizing, Coordination |
| What are the responsibilities of management to owners and stakeholders? | For making the assets of the owners and stakeholders of the company to maximize profits and keep the costs as low as possible. |
| What are the responsibilities of management to employees? | Enabling suitable wages for the work done Provide safe working conditions Creating good human relations so they can feel valued |
| What are the responsibilities of management to customers? | Provide good services to them Like setting reasonable prices |
| What is Delegating? | Delegating means to allocate tasks and goals to subordinates managers delegates that means they hand over responsibility for carrying out a task to someone else in the organisation. |
| What is Motivating? | Managers will need to develop ways of encouraging the employees to be motivated you can either increase wages by giving incentives |
| What is Planning? | The purpose of planning is to give a clear sense of direction by creating short- and long-term goals and setting out the methods and procedures to achieve these goals. |
| What is Controlling? | Managers need to create an effective control system to make sure that planned are kept on track resources are used in an appropriate way and deadlines are met |
| What is Directing? | Managers need to give a clear sense of direction and instructions to ensure tasks are completed |
| What is Organising? | Managers are expected to organise people resources and finances by setting up systems and procedures in a logical and efficient way |
| What is Coordinating? | Coordination involves making sure that activities which are interrelated are carried out in a structured way |
| Who is a leader? | The one who leads, by planning and giving instructions |
| What is leadership? | The action of leading |
| What the leadership styles? | Autocratic Laissez-faire Democratic Charismatic Transformational |
| What is autocratic leadership? | Autocratic leaders make decisions on their own and then tell staff what to do and how to do it An advantage is that it creates rapid decision making and disadvantages that it demotivates workers who want to contribute and accept responsibility |
| What is democratic leadership? | Democratic leaders will make a decision and persuade the followers that they are right decision the followers will have a lot of input into the discussion |
| What is Laissez-faire leadership? | Laissez-faire leaders will create guidelines and objectives but leave the staff to carry out the tasks themselves. |
| What is charismatic leadership? | A charismatic leader is when a leader has a strong personality or charisma and can influence others to follow. |
| What is transformational leadership? | A transformational leader is where the employees are inspired to embrace changes in the organisation regardless of the consequences. |
| What is positive conflict? | Positive conflict occurs when there are disagreements about how a business should progress and then there are clear and open communication channels for airing these disagreements. |
| What is negative conflict? | Negative conflict occurs when they are open disagreements that lead to unpleasantness and a failure to arrive at commonly shared plans for achieving an organization's goals. |
| What is Internal conflict | 1. Poor working conditions 2. A need to change the way the organisation operates 3. Conflict between different functional areas of the business |
| What are employer strategies in conflict? | Lock Out Scab Labour Public relations Threats of redundancies Changes of contract Closure |
| What is Lock Out? | A lock out occurs when the employer closes down a part of or all of an organisation or suspends the employment of some or all the workforce until the workers come back to work on the employer's terms. |
| What is Scab Labour? | A scab labour is created when the employer brings in workers who are not a part of the current workforce to carry out the work that was previously done by other workers. |
| What are employees' strategies in conflict? | 1. Strike Action 2. Work to rule 3. Go slow 4. Overtime Bans |
| What is Strike Action? | A strike occurs when a group of workers collectively stop working in order to gain changes from their employer. |
| What is Work to rule? | Work to rule is when the worker will work according to a specific rule but not give it their all like only do what it specifically says. |
| Strategies for resolving conflict | Accommodation (lose/win) Compromise (I win some/you win some) Collaborating (win/win) Competing (win/lose) Avoiding (lose/lose) |
| What is mediation? | This is an assisted negotiation process where a professional mediator is brought into work with two parties the mediator will meet with each party independently to find out each party's position and their case. |
| What is arbitration? | An arbitrator is someone who's given the power by the two conflicting parties which is binding for both parties to recommend a solution to the problem. |
| What is the trade union? | A trade union is an Association of employees that has been formed to protect and promote the interests of its members. |
| What are some possible sources of conflict? | Inadequate resources Miscommunication Malicious intent Difference in opinions |
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