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business
| Question | Answer |
|---|---|
| Stakeholders in business | entrepreneur investor employer employee producer consumer manager supplier service provider government local community |
| Wage vs salary | wage: based on no. of hours worked salary: fixed paymnet regardless of no. of hours worked |
| Interest groups | a group of people who meet and campaign for a common goal |
| boycotting vs lobbying | boycotting: refuse to buy good or services from a firm lobbying: try to persuade decision makers to support laws or rules that would give an advantage to them |
| Types of interest groups | Business interest groups (ISME) (IBEC) trade associations (SIMI) Trade unions IFA |
| Relationships between stakeholders | co-operative competitive dependent dynamic |
| Elements of a valid contract | agreement (offer and acceptance) intention to contract capacity to contract consent to contract consideration legality of form legality of purpose |
| Termination of contract | performance agreement frustration breach of contract (warranty: non-essential/ condition: essential) |
| remedies for bereach of contract | compensation rescind the contract specific performance |
| Non-legislative methods for resolving consumer conflict | negotiation writing a letter of complaint assistance from third party (CAI) (EEC) |
| Legislative methods for resolving consumer conflict | sale of goods and supply of servcices act 1980 consumer protection act 2007 competition and consumer protection commission (CCPC) ombudsman small claims procedure |
| Sale of good and supply of services act 1980 | good must be: of merchantable quality, fit for the purpose intended, as described, match the sample shown services: supplier must be qualified/skilled service: provided with proper care, goods : fit for the purpose intended and of merchantable qualty |
| Sale of goods and supply of services act 1980 continued | remedies: repair,refund,replace retailer responsibility: must resolve issues, can't undermine customer right. Gurantess are legally binding second hand goods must be fit for purpose intended sold as seen) Inertia selling:not ordered pay wanted6m/30d |
| Consumer protection act 2007 | misleading descriptions aggresive practices prohibited practices price display reguilation price controls |
| CCPC | informs consumers of their rights investigates breaches of consumer law advises the government personal finance and education enforced product safety regulations |
| Ombudsman | for complaints against state agencies FInancial services and pensions ombusman FSPO decision is legally binding and can award compensation otherwise recommendation is issued and typically followed |
| small claims procedure | claims up to 2000 euro 25 euro application fee no solicitor needed can refer cases to district court can be appealed withing 14 days in circuit court |
| Benefits of good IR | recruitment and retention is easier employee motivation is higher more intrapreneurship easier to implement change likely to be have less industrial action |
| causes of IR conflict | unfair pay poor working conditions introduction of new technology redundancy unfair dismissal |
| Pay claims | cost of living claim comparability claim productivity claim relativity claim |
| trade unions | protect and improve pay and working conditions of members |
| shop steward | elected by trade union provide feedbackk to union on member views gives advice to members on workplace issues helps resolve disputes |
| Benefits of trade union membership for emplyees | protects emplyee rights information and support better pay and working conditions national level |
| benefits of trade union membership for emplyees | faster negotiations introducing change improved health and safety |
| ICTU Irish congress of trade unions | provide info and training help resolve disputes negotiate on behalf of unions |
| bargaining | individual collective national collective baraging/ social partnership |
| Lergal types of industrial action | official strike (weeks notice, secret ballot, union approval) all-out strike work to rule token stopage overtime ban |
| illagal types of industrial action | unofficial strike wildcat/ lightning strike political strike |
| Resolving IR conflict - non legislative methods | meeting and talking negotiation conciliation mediation arbitration |
| resolving IR conflict - legislative methods | Industrial relations act 190 WRC Labour courtz Unfair dismissals act 1977-2015 employment equality act 1998-2015 |
| industrial relations act 1990 | trade disputes secret ballot minimum notice picketing immunity |
| Workplace Relations Commission WRC | info advisory service concilliation mediation adjudication service codes of practice |
| labour court | investigates disputes jears appeals establishes joint labour committees (JLCs) registers Employment Regulation Orders (EROs) Interprets codes of practice |
| unfair dismissals act 1977-2015 (1 years continuous emplyment with the employer) | FAIR DISMISSAL: redundancy incompetence qualifications employee misconduct legal reasons |
| unfair dismissals act 1977-2015 | FAIR DISMISSAL PROCEDURE counsel emplyee verbal warning first written warning final written warning suspension dismisal |
| unfair dismissals act 1977-2015 | UNFAIR DISMISSAL age religious/ political beliefs race trade union membership pregnancy gender |
| unfair dismissals act 1977-2015 | REDRESS FOR UNFAIR DISMISSAL reinstatement re-engagement compensation CONSTRACTIVE DISMISSLA Burden of proof withj emplye |
| Employment equality act 1988 - 2015 | for full and part-time employees equal pay training promotion |
| Reolving discrimination complaints in workplace | NON-LEGISLATIVE: meet with management LEGISLATIVE: mediation and adjudication |
| Enterprise | when an individual or group of people take a risk and decide to start something new |
| Entrepreneur | A person who spots a gap in the market and comes up with an idea that they can turn into a business in order to fill the gap. They take financial and personal risk and hope to earn a profit |
| Why become an entrepreneur | being your own boss varied work day unemployment more money |
| social enterprise | non-profit organisation that has a social or environmental aim |
| characteristics of an entrepreneur | determination risk taking decision making self-confidence self-motivating creativity |
| skills of an entrepreneur | decision-making being proactive networking realism human relations risk management |
| intrapreneurship | employees act like entrepreneurs within the business come up with new ideas, new ways of solving business problems or create a new production process, which help to increase business profits or reduce costs |
| methods of encouraging intrapreneurship | training programmes rewards workplace culture teamwork resource provider |
| importance of enterprise in a business | encourages intrapreneurship greater efficiency spin-off businesses business culture |
| improtance of enterprise in the community | encourgaes enterprise wealth creation creates employment community engagement |
Created by:
Me :p