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A+ 220-702 CompTIA
| Question | Answer |
|---|---|
| You are in the process of selecting components for a computer that you are assembling. The computer's form factor in vital in selecting all of the following componenets except what?...a) Motherboard...b) Power Supply...c) Processor...d) Case | c) Processor |
| You would like to determine a power supply's wattage rating for continuous operation. How would you calculate this from its peak rating?...a) Add about 10-15 %...b) Subtract about 10-15%...c) Add about 20-25%...d) Subtract about 20-25% | b) Subtract about 10-15% |
| Consider/following system: desktop system as a file server w/high-end M/B, Intel processor, a PCI RAID card, 4 SATA H/D, a tape drive, a cd/drive a low-end video card, and 3 fans. What is the most appropriate power supply?..a)300W..b)450W..c)750W..d)925W | b)450W |
| A gaming sys. w/high-end M/B & processor, 2 high-end video cards, 2 SATA H/D, a DVD-RU drive, Blu-ray drive, and 4 fans. What Power supply rating is needed..a) 300W..b)450W..c) 750W...d) 925W | d) 925W |
| A basic system w/moderate M/B & processor, 1 IDE H/D, 1 DVD, moderate Video Card, 1 fan. What power supply is needed?..a) 300W..b) 450W..c) 750W..d) 925W | a) 300W |
| You need to test whether a component such as the video card or SATA drive is getting sufficient power. What is the best tool to use?..a) duplicate of component in working order..b) A power supply tester..c) A multimeter..d) A POST diagnostic card | b) A power supply tester |
| You need to figure out which pins on one end of a cable match the other end. What should you set your multimeter to measure?..a) voltage...b) Resistance...c) Current...d) continuity | d) continuity |
| A client has asked you to install a floppy disk drive to read legacy files. A floppy drive cable is characterized by what type of connector..a) 34-pin & a ribbon w/a twist...b) 40-pin ribbon cable...c) 40-pin w/80-wire ribbon...d) 4-pin & 8 colored wires | a) 34-pin & a ribbon w/a twist |
| You have disassembled & replaced a a component, what is the best order to reassemble?...a) Install cards into M/B, install M/B, install drives, install P.Supply..b) Install drives/power supply/cards/MB..c) Install P.S./Drives/MB/cards/MB | c) Install P.S./Drives/MB/cards/MB |
| To ID what H/W component is causing a startup error, what should you use?...a) P.Supply tester...b) POST diagostic card...c) Multimeter...d) Windows diagnostic S/W | b) POST diagostic card |
| Which of the following is not an occasion where you might want to flash the ROM BIOS?..a) processor has been upgraded...b) feature such as a USB port has stopped working...c) M/B has become unstable...d) you want to monitor the CPU temperature | d) you want to monitor the CPU temperature |
| You are asked to update the BIOS on a M/B whose manual says it allows for an express BIOS update. How?...a) By booting while connected to the Internet & holding down a key combo...b) By downloading & running app from Windows...c) by booting from floppy | b) By downloading & running app from Windows |
| You forgot a power-on PW in BIOS. How can you recover access to the computer...a) special app in Windows...b) Special Key combo at boot-up...c) Setting a jumper on the M/B...d) cannot, must replace the M/B | c) Setting a jumper on the M/B |
| You have installed a new processor cooler on a M/B. The power cable from the CPU fan should be connect to what?...a) P1 main power connection...b) Molex-style from P.S...c) SATA-style from P.S...d) appropriate labeled pins on the M/B | d) appropriate labeled pins on the M/B |
| You need to change the order in which the system treis to start up from certain devices. In what section of the BIOS settings is this likely to be configured?...a) Main...b) Power...c) boot...d) Advanced | c) boot |
| You are installing a processor & cooler.How much thermal compound should you use?.a)Just a small dot;a few drops..b)Enough to create a thin layer over the whole surface of the processor..c)Enough to create a thick layer over the whole surface of processor | b)Enough to create a thin layer over the whole surface of the processor |
| You have installed a new processor & cooler, but when you power up the system comes up & begins the boot process but suddenly turns off the before the boot is complete. What is probably not installed properly?..a) P.S...b) CPU cooler...c) processor..d)RAM | b) CPU cooler |
| You are installing a processor & cooler. Where should the thermal compoung be applied?..a) top surface of the processor...b) bottom surface of the CPU cooler...c) one of the above, but not both...d) Both of the above | c) one of the above, but not both |
| Configure the BIOS to reduce consumption. What CPU P state offers the most energy savings?...a) P0...b) P1...c) P2...d) P3 | d) P3 |
| Configure the BIOS to reduce consumption. What ACPI mode suspends the computer to RAM?...a) S1...b) S2...c) S3...d) S4 | c) S3 |
| From which ACPI CPU C state does it take the longest for the processor to wake up?...a) C0...b) C2...c) C4...d) C6 | d) C6 |
| Turn on power & hear a faint whine, re-check your connections, still hear a faint whine. Problem?...a) That's normal...b) A short in the system - too much power is being drawn...c) Not enough power, ck power strip or building wiring...d) Faulty case fan | b) A short in the system - too much power is being drawn |
| Your system is overheating. Which direction should a fan at the rear of the case blow?...a) toward the processor...b) out of the case...c) into the case...d) toward the power supply | b) out of the case |
| You are installing 1-GB DIMM memory. You have 4 DIMM slots, colored in order blue, blue, blue, black. In which mode will the memory be accessed?...a) single channel...b) Dual channel...c) Triple channel...d) Quadruple channel | b) Dual channel |
| You are installing 1-GB DIMM memory. You have 3 DIMM slots, colored in order blue, blue, blue, black, leaving the last one empty. In which mode will the memory be accessed?...a) single channel...b) Dual channel...c) Triple channel...d) Quadruple channel | c) Triple channel |
| Installing add. memory in a M/B w/2 512MB modules of PC2-4200(533-MHz) mem. & max of 4 GB. You have 2 1-GB DIMMs of PC2-5400 unbuffered mem. Will they work?..a)Yes, but only if the current memory of PC-4200 is removed..b)Yes, but it will run at 533 MHz | b)Yes, but it will run at 533 MHz |
| You are installing a DDR2 DIMM onto a M/B. How should the DIMM be installed?..a) Straight down until clips pop into place..b) Sliding into the slot at an angle & rotating up..c) W/a flat-head screwdriver, careful not to overtorque..d) It varies by M/B | a) Straight down until clips pop into place |
| M/B that supports up to 8 GB dual channel DDR2 mem. in Win XP gaming computer. Currently 4 1-GB DIMMs installed, want to replace w/2-GB DIMMs..a) Don't bother..b) Make sure to get high-quality buffered mem..c) start by replacing 2 DIMMs..d) GO for it! | a) Don't bother |
| If you are installing different size DIMMs; 256 MB, 512 MB, 1 GB, 2 GB will they work? | Yes, but only at singel channeling. |
| Installing a CPU fan on a M/B, but the CPU fan connector has only three pins & the M/B's header has four. Can it still be connected?..a) Yes; it will make no diff..b) Yes, but it will run more slowly..c) Yes, but it will always run at full speed..d) No | c) Yes, but it will always run at full speed |
| You upgrade a PCIe video card to a high-performance card. Now win Vista hangs a lot & gives errors. Problem?..a) Overheating...b) Win does not support the new card...c) Drivers need updating...d) Memory is faulty | a) Overheating |
| How much RAM is in the system? What command do you enter in the Vista Start Search box or the XP Run dialog box to launch System Info utility?...a) Msinfo32...b) SysInfo...c) MemInfo...d) SysInfo64 | a) Msinfo32 |
| Installing SATA H/D, there are jumpers on the back. How should you set them?..a) Leave alone..b) ck instructions to set jumper for 'master'..c) set jumper to indicate this is a RAID drive..d) set jumper according to what vers. of SATA is being used | a) Leave alone |
| Jumpers on an IDE H/D has the jumpers set to "CSEL". To use the H/D, what must you do?..a) Set the other drive to 'master'...b) Set the other drive to "slave"...c) Make sure it is the only device on channel...d) Use a cable-select data cable | d) Use a cable-select data cable |
| A standard desktop H/D is the same width as what device(s)?...a) DVD drive...b) Floppy disk drive...c) both of the above...d) Neither of the above | b) Floppy disk drive |
| When installing a floppy drive which side of the connector w/the colored edge on the end of the cable w/the twist goes where?...a) M/B pin 1...b) M/B pin 34...c) Drive, pin 1...d) Drive, pin 34 | c) Drive, pin 1 |
| H/D not functioning properly & 1st priority is data, what is 1st step?..a)If another drive is working,swap to test..b)Send drive to data recover specialist..c)Remove drive & install it as 2nd drive in another system..d)Ck BIOS to verify autodetect/enabled | c)Remove drive & install it as 2nd drive in another system |
| Working on older computer & H/D whines loudly when 1st turned on. What should you do?..a) Turn off & let sit over night..b) Leave running & make arrangements to copy important data to another drive..c) Turn off-ck all connections...d) Imm. disconnect | b) Leave running & make arrangements to copy important data to another drive |
| A client can afford 2 H/D but is more concerned w/data security than capacity or performance. What RAID level would be most appropriate? a) RAID 0..b)RAID 1..c) RAID 0+1...d)RAID 5 | b)RAID 1 (MIRRORING) |
| You are installing a single IDE drive. You open the case and notice the M/B has one blue & one black IDE connector. Which 1 should you use?...a) Blue...b) Black...c) Either one...d) the one that matches the color of the H/D interface | a) Blue |
| You install a H/D, the BIOS does not recognize the drive. What do you do?..a) Verify the memory modules on M/B are not loose..b) Verify the data cable & power cable & jumpers are set correctly..c) Verify the BIOS autodetection is enabled..d) Reboot | c) Verify the BIOS autodetection is enabled |
| You have desktop but can only find a solid state drive for laptop (2.5"). What should you do?..a) Buy a laptop..b) Buy a bay adapter for a 2.5"...c) Flas BIOS so that your system will support a laptop H/D...d) Use a special SATA controller card to support | b) Buy a bay adapter for a 2.5" |
| You want to enable or disable a Firewire or USB port or configure a USB port to use high-speed USB, original USB, or both. Where is this done?...a) w/jumpers or DIP switches on M/B...b) In BIOS setup...c) W/Win Device Manager...d) None of the above | b) In BIOS setup |
| Configuring new USB peripheral for Windows. 1st step?..a) Read documentation: install drivers first or plug in device first..b) Install app software..c) Verify Device Manager recognizes controller is present & no errors..d) Power down & unplug computer | c) Verify Device Manager recognizes controller is present & no errors |
| Install PCIe-1x SATA adapter card into M/B. Only unoccupied PCIe slots longer then card..a)connect to unused SATA connector..b)Insert card into one of the longer PCIe slots/will still work..c)remove exist. card..d)Replace M/B w/more expansion slots | b)Insert card into one of the longer PCIe slots/will still work |
| Installed new video card into system that prev. used an embedded video adapter, sys. now whines/turned on..a) Card not getting enough power..b) conflict w/onboard video..c) BIOS cannot detect video card, make sure seated..d)update drivers & latest DirectX | a) Card not getting enough power |
| Install new video card into system that prev. used an embedded video adapt. sys. series of beeps/turned on..a)Card not getting enough power..b) conflict w/onboard video..c) BIOS cannot detect video card, make sure seated..d)update drivers & latest DirectX | b) conflict w/onboard video |
| Installed new video card into system that prev. used an embedded video adapter, sys. now whines/turned on..a) Card not getting enough power..b) conflict w/onboard video..c) BIOS cannot detect video card, make sure seated..d)update drivers & latest DirectX | c) BIOS cannot detect video card, make sure seated |
| You have installed an optical drive into a sys. Win/XP, what op.drive req. add. S/W not inc w/Win/XP?..a) CD-ROM drive...b) CD-RW burner...c)DVD-ROM drive...d) DVD-R burner | d) DVD-R burner |
| What is teh standard size H/D for a notebook?...a) 3.5"...b) 2.5"...c) 5.25"...d) 250 GB | b) 2.5" |
| Replacing H/D in Notebook...How?...a) unscrew 2 screws on bottom left of case...b) remove battery...c) pull tabs to lift keyboard...d) depends on notebook | d) depends on notebook |
| You are servicing the wirelessEthernet card in Notebook. How can you tell diff between MiniPCI slot & Mini PCIe slot?...a) MiniPCIe slot is smaller & has clips...b) MiniPCI is smaller & has clips...c) MiniPCIe is smaller & does not have clips | a) MiniPCIe slot is smaller & has clips |
| Choosing expansion components for notebook. Diff between Bluetooth 1.0 & 2.0?...a) 2.0 is faster but uses more power...b) 2.0 is faster & uses less power...c)2.0 is same speed & uses less power...d) 2.0 takes up less space than 1.0 | b) 2.0 is faster & uses less power |
| When booting you hear 3 beeps followed by 2, 3, or 4 beeps during POST...a) processor has overheated...b) RAM error...c) embedded keyboard or video controller failed...d) serious problem w/MB's system bus, timer, BIOS setup chip or DMA | c) embedded keyboard or video controller failed |
| ..When booting you see "CMOS_CHECKSUM_ERROR"...a) memory failure; replace RAM...b) O/S bootloader not found; examine H/D for errors...c) BIOS setup memory error, try flashing the BIOS...d) processor overheated | c) BIOS setup memory error, try flashing the BIOS |
| You are explaining the default folders in Win to a client in 64-bit vers. of Win where are 32-bit program files stored?...a) C:\Program Files...b) C:\Program Files (x32)...c) C:\Program Files (x64)...d) C:\Program Files (x86) | d) C:\Program Files (x86) |
| To ck for bad sectors on a drive using the chkdsk command, what switch should be added?...a) /f...b) /r...c) /s...d) /d | b) /r |
| Install a file system on a volume or logical drive...a) Windows Disk Management...b) Windows Explorer...c) format command at the command prompt...d) All of the above | d) All of the above (file system referring to format) |
| Config sys so all user data on another volume or drive than the Win. volume..a) Make C:\Users the mount point for a mounted drive..b) format second volume as exFAT, w/volume label of "Users"..c) Config this as option while installing Win..d) Can't do | a) Make C:\Users the mount point for a mounted drive |
| Install Win & configure dynamic disks. What function of a dynamic disk is available in Win/XP but not Win/Vista?..a) Simple dynamic volumes...b) Spanning...c) Striping or RAID 0...d) Mirroring or RAID 1 | d) Mirroring or RAID 1 |
| Partition basic disk-one day to convert to dynamic disk..a) Use basic partitions, not logical partitions..b) Format disk as FAT32..c) Leave 1 MB of space at the end of the drive unpartitioned..d) Leave 1 MB of space at the beg. of of drive unpartitioned | c) Leave 1 MB of space at the end of the drive unpartitioned |
| vol. in Disk Mngr marked Foreign Drive..a)files/drive diff language or diff encoding than computer..b)Win does not recognize file sys on drive..c)Dynamic disk config on another computer & must be imported..d)Dynamic disk is corrupt/unavail due to H/W prob | c)Dynamic disk config on another computer & must be imported |
| You are planning a sys that will employ RAID. Is it better to us H/W RAID or S/W RAID?..a)H/W, Win cannot be installed on a s/w RAID vol...b) H/W, more stable...c) Both of the above...d) S/W | c) Both of the above |
| What cond. can Language packs be installed using Win Update?...a) If is is one of a few common lang supported by MS...b) Sys is running Win Vista Ultimate Ed...c) Sys is running Win Vista International Ed...d) No cond. other than connected to Internet | b) Sys is running Win Vista Ultimate Ed. |
| Cleaning up a slow Win Vista sys you discover that the 75GB H/D has only 5GB of free space...a) compress entire H/D...b) Move \Program Files folder to an external H/D...c) Delete Windows.old folder...d) Reduce size of paging file | c) Delete Windows.old folder |
| What is the 1st step in optimizing a system's performance?...a) routine maintenance...b) ck if H/W can support O/S...c) ck. for performance warnings...d) Disable various vista enhancements | a) routine maintenance |
| What tool will measure the overall performance & ID bottlenecks for Win/Vista?...a) Vista Upgrade Advisor...b) Device Manager...c) System Information Utility...d) Windows Experience Index | d) Windows Experience Index |
| Sys slows after sys has been up & running w/out a restart for some time. Culprit? ...a) Overheating...b) File system frag...c) Memory leak in a running app...d) Too many startup programs | c) Memory leak in a running app |
| You need to stop a process that has hung. Which tool lets you view services & running programs, CPU & mem performance, NW & user activity & allows for process termination...a) Event Viewer...b) Services Console...c) Msconfig...d) Task Manager | d) Task Manager |
| Need to find a startup program causing a prob...a) Event Viewer...b) Services console...c) Msconfig...d) Task Manager | c) Msconfig |
| Performance problems that do not improve when system is booted in Safe Mode. Culprit?...a) Nonessential startup programs...b) Something unsafe is loading when Win starts...c) Problem H/W device, critical driver, or Win component...d) Antivirus S/W | c) Problem H/W device, critical driver, or Win component |
| Find the source of a problem w/app. 1st step...a) Ask the user to reproduce the problem while you watch...b) Try a reboot...c) Allow Win to provide a solution...d) Interview the user & back up data | d) Interview the user & back up data |
| Having prob w/app for 3 days. Have rebooted, downloaded & installed Win & app updates, restore default app settings, & uninstalled & reinstalled app. Next step?..a)run app as admin..b)Use System Restore to point before prob..c) Edit Registry | b)Use System Restore to point before prob |
| Prob Booting, no error messages in BIOS, probs occurring before MS progress bar appears.VISTA TOOL..a) Msconfig, Safe Mode..b) Last Known Good Configuration, Device Manager..c) Startup Repair, System Restore..d) SW Explorer, Reliability & Perform. Monitor | c) Startup Repair, System Restore |
| Prob booting, MS progress bar appears but prob. is cropping up before logon screen. General Prob....a) Corrupt or missing sys files or H/W...b) Prob w/user mode services or drivers...c) Prob caused by startup scripts...d) Prob caused by apps | b) Prob w/user mode services or drivers |
| Prob booting, MS progress bar appears but prob crops up before logon screen...Best Vista Tools...a) Msconfig, Safe Mode..b) Last Known Good Configuration, Device Manager..c) Startup Repair, System Restore..d) All of the above | d) All of the above |
| Prob with Vista after logon screen. General Prob....a) Corrupt or missing sys files or H/W...b) Prob w/user mode services or drivers...c) Prob caused by startup scripts...d) Incorrect drivers | c) Prob caused by startup scripts |
| Prob booting Vista, after logon screen...Best Vista Tools...a) Msconfig, Safe Mode..b) Last Known Good Configuration, Device Manager..c) Startup Repair, System Restore..d) All of the above | a) Msconfig, Safe Mode |
| During bootup BIOS reports an error "No boot device available"..a) BIOS could not find a H/D, perhaps physical prob w/drive, cable, power, or M/B..b) BIOS was able to find H/D but couldn't read it...c) Vista's sys files or drivers corrupt...d) POST failed | a) BIOS could not find a H/D, perhaps physical prob w/drive, cable, power, or M/B |
| Bootup BIOS-error "Disk boot failure,insert system disk & press enter". Confirm BIOS boot seq. set to boot internal H/D. Next?.a) Set BIOS to boot DVD drive..b) Examine for physical prob with H/D..c)Reformat H/D..d)Ck BIOS setup/verify BIOS detected drive | d)Ck BIOS setup/verify BIOS detected drive |
| Fix a prob w/app. Which tool is NOT likely to help?...a) Task Manager...b) System File Checker...c) Vista Problem Reports and Solutions...d) Windows updates | b) System File Checker |
| Install H/D from machine that won't boot into machine as a 2nd H/D.Reason?..a) test if working machine can boot off drive..b) test if troubled machine will boot w/out it..c) recover data on drive..d) protect H/D from further damage due to bad P.S. or M/B | c) recover data on drive |
| Reviewing commands before evaluation sys. What is "mdsched.exe"?...a) Scheduling directory creation...b) Testing memory...c) Altering the priority tasks...d) Setting up regular maintenance tasks such as defragmenting disks | b) Testing memory |
| Want to update your viedo drivers. What Win tool?...a) Device Manager...b) System Restore...c) Windows Update...d) System Information | a) Device Manager |
| Tried to use Automated System Recover to retore a failed Win/XP sys. Process failed w/errors. Have a NTFS File System. How can you recover files needed?..a)Likely toast, ASR prob destroyed..b)Boot to Recovery Console..c)boot to Adv.Options & use Safe Mode | a)Likely toast, ASR prob destroyed |
| You think user's settings are causing a prob at login. What file contains user settings are copied to registry when user logs in?..a) C:\Users\UserName\Ntuser.dat...b) C:\Windows\system32\config\UserName\Ntuser.dat...c) All of the above | a) C:\Users\UserName\Ntuser.dat |
| Run privileged commands from the command-line interface in Vista...a) Enter cmd+.exe in Vista Start Search box..b) Start CLI like usual, then enter the su command..c) Click Start, All Programs, Accessories, and right-click Command Prompt to run as admin. | c) Click Start, All Programs, Accessories, and right-click Command Prompt to run as admin. |
| You have changed a Network a computer is using or moved it to a diff network. What command releases & renews the network add?...a) Msconfig...b) Ntbackup...c) Ipconfig...d) Nslookup | c) Ipconfig |
| You are working at the creating a filename? Which is not valid?...a) How to make big $$$!..doc...b) Amy & Brad's # @home.doc...c) ***important!***..doc...d) my stuff (Jan-Dec 2009).doc | c) ***important!***..doc |
| Which type of Net command can you use to map a network drive if you don't use GUI?...a) Net use...b) Net config...c) Net file...d) None of the above | a) Net use |
| You are working at the command prompt & need to delete a file?...a) rm...b) del...c) erase...d) either B or C | d) either B or C |
| You are preparing to partition a H/D. How many primary partitions may a drive have under windows?...a) One...b) Up to three...c) Up to four...d) Limited only by block size & drive capacity | c) Up to four |
| Verifying & cleaning out startup programs for a new user. Where does Win Vista store shortcuts to prog.to start up for the user UserName?...a) C:\Windows\StartupItems\UserName...b) C:\UserName\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup | b) C:\UserName\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup |
| As routine maintenance on client ocmputers, at lest what percentage of drive C should you try to keep free?...a) 5%...b) 10%...c) 15%...d) 20% | c) 15% |
| You want to back up the system state of a Win/XP machine before making changes to the registry...a) Xpbackup...b) Ntbackup...c) System Restore...d) Complete PC Backup | b) Ntbackup |
| Squeeze perform/system w/a limited H/W budget, consider moving Pagefile.sys to another disk. Circumstance might yield benefit?..a)location is on a faster disk than the old location..b)When the new location has plenty of space..c)both of the above..d)Never | c)both of the above |
| Clear out a bit of disk space, you want to delete the client side cache folder. Where is that located?...a) c:\Windows\CSC...b) C:\Users\UserName\Temporary\CSC...c) C:\Users\UserName\AppData\Microsoft\CSC...d) C:\Windows\system32\caches\CSC | a) c:\Windows\CSC |
| You are installing a cable modem & the documentation the cable used to connect the cable modem to the PC may be referred to as which of the following?..a) Ethernet cable...b) Patch cable...c) USB cable...d) All of the above | d) All of the above |
| You are learning about Vista's Windows Firewall, what option offers the highest level of protection?..a) public profile...b) Private profile...c) Domain profile...d) All profiles provide the same | a) public profile |
| You are learning about Vista's Windows Firewall, what option offers the least level of protection?..a) public profile...b) Private profile...c) Domain profile...d) All profiles provide the same | c) Domain profile |
| You are installing a wireless router for a SOHO network, what is the correct architecture?...a) ISP, Cable Modem, router, Switch,, WAP & computers...b) ISP, Switch, Cable Modem, router, WAP & computers...c) ISP router, cable modem, switch, WAP | a) ISP, Cable Modem, router, Switch,, WAP & computers |
| Configuring a wireless router for a small network & when you plu in router & sign in to config. utility, what is 1st?...a) ck internet connection between router & cable/DSL modem...b) ck connection between computer & router...c) change router's admin pw | c) change router's admin pw |
| In add. to config. port forwarding on router & config service correctly on server, what else is need to enable reliable access to a server behind a firewall?..a) cable modem must be set to visibility mode..b) ISP needs to provide static IP add..c) nothing | b) ISP needs to provide static IP add |
| setup a restricted wireless network, what feature allows you to limit access to specific computers?...a) SSID...b) WPA encryption...c) DHCP...d) MAC filtering | d) MAC filtering |
| Set up a restricted wireless network, what feature on a wireless access pooint allows you to limit the number of computers connected at once, w/out limited acces to specific computers...a) SSID...b) WPA encryption...c) DHCP...d) MAC filtering | c) DHCP |
| Need basic info, what is the command to display the H/W add. of the network card in Win/XP or Vista?...a) Hardaddr...b) Getmac...c) Netstate...d) Nicinfo | b) Getmac |
| See info about current TCP/IP connections. What command...a) Ipconfig...b) Netstat...c) Telnet...d) Net /? | b) Netstat |
| Release & renew network add to see if this solves a networking issue...a) Nslookup...b) Getmac...c) Ipconfig...d) Telnet | c) Ipconfig |
| such as FTP or Web site, which sends a series of requests to the destination computer & display ea hop?...a) Ping...b) Nslookup...c) Netstat...d) Tracert | d) Tracert |
| Initiating Remote Assist. w/client?..a) user saves an invitation file & then sends file to the technician by any method..b) user initiates a session by way of Win Messenger..c) User sends email message to corp.office help desk...d) Tech initiates session | a) user saves an invitation file & then sends file to the technician by any method |
| Troubleshooting networking problems, best place to start?...Troubleshoot ____?...a) H/W...b) Device drivers & H/W...c) TCP/IP & shared resources...d) client/server connectivity | Troubleshoot .... a) H/W... |
| 1st step in solving prob w/Win TCP/IP config & connectivity?...a) Run ipconfig/all & look for a 169.254 IP add...b) Ping 127.0.0.1...c) Run netstat...d) Release & renew IP add in Network & Sharing Center or w/ipconfig. | d) Release & renew IP add in Network & Sharing Center or w/ipconfig |
| IP add 127.0.0.1 refers to?...a) Google...b) Microsoft...c) Auto private IP add...d) Your computer | d) Your computer |
| You ping 127.0.0.1 & get an error message...a) MS network is down...b) Networks connection to Internet is down...c) problem is in the TCP/IP stack on your PC...d) Nothing, it should result in error | c) problem is in the TCP/IP stack on your PC |
| Setting up satellite Internet access, what direction should satellite dish face in North America?...a) North...b) South...c) East...d) West | b) South |
| Installing a wireless access point for a cusstomer who has some older laptops, what wireless encryption protocol is most likely to be compatible w/older H/W?...a) WPA...b) WPA2...c) WEP...d) RADIUS | c) WEP |
| Having trouble setting up network drive, which type of Net comman can be used to map a network drive?...a) Net use...b) Net view...c) Net file...d) Net config | a) Net use |
| Problems setting up dial-up in Vista through the Dial-up connection dialog box..1st?...a) Reboot PC...b) ck w/ISP to verify you have correct ph #, username, & pw...c) ck ph line to see if connected...d) ck properties of dial-up connection icon for errors | c) ck ph line to see if connected |
| Setup SSH server, what port needs to be forwarded from the router to enable a server behind the router to accept SSH connections?...a) 21...b) 22...c) 25...d) 3389 | b) 22 |
| Need info about your current TCP/IP connections...a) Ipconfig...b) Netstat...c) Telnet...d) Net /? | b) Netstat |
| Release & renew a computer's network add. to see if this solves a networking issue...a) Nslookup...b) Getmac...c) Ipconfig...d) Telnet | c) Ipconfig |
| Trying to resolve a problem reaching a destination host such as an FTP or Web site, what tool sends a series of requests to the destination computer & displays each hop?..a) Ping...b) Nslookup...c) Netstat...d) Tracert | d) Tracert |
| You are initiating a Remote Assistance session w/a client...a) user saves an invitation file & then sends that file to the technician by any method...b) user initiates a session by way of Win Messenger...c) tech | a) user saves an invitation file & then sends that file to the technician by any method |
| Troubleshooting networking problems. Start Troubleshooting _____?...a) H/W...b) Device drivers & H/W...c) TCP/IP shared resources...d) Client/server connectivity | a) H/W |
| what 1st step to solve problem w/Win TCP/IP config & connectivity?...a) run ipconfig/all & look for 169.254 IP add...b) Ping 127.0.0.1...c) Run netstat...d) Release & renew IP add in Network & Sharing Center or w/ipconfig. | d) Release & renew IP add in Network & Sharing Center or w/ipconfig. |
| you see IP add 127.0.0.1, what does the add. refer to?...a) Google...b) Microsoft...c) Auto private IP add...d) your computer | d) your computer |
| you ping 127.0.0.1 & get an error message...a) MS network is down...b) Network's connection to Internet is down...c) problem is in the TCP/IP stack on your PC...d) Nothing; it should result in an error | c) problem is in the TCP/IP stack on your PC |
| You are setting up satellite Internet. What direction should the satellite dish face in North America?...a) North...b) South...c) East...d) West | b) South |
| Installing a wireless access point for a customer who has some older laptops. What wireless encryption protocol is most likely to be compatible w/older H/W?...a) WPA...b) WPA2...c) WEP...d) RADIUS | c) WEP |
| Having trouble setting up a network drive, which type of Net command can be used to map a Network Drive?...a) Net use...b) Net view...c) Net file...d) Net config | a) Net use |
| problems setting up dial-up connection in Vista through Dial-Up Connection dialog box. 1st thing?..a)reboot PC..b)ck ISP to verify you have correct ph #, user name, & PW...c) ck ph line is connected...d) ck properties of dial-up connection icon for errors | c) ck ph line is connected |
| customer has asked you to setup an SSH server. What port need to be forwarded from router to enable server behind the router to accept SSH connections?...a) 21...b) 22...c) 25...d) 3389 | b) 22 |
| You have created a folder outside of your user profile. By default, Win gives access to?...a) everyone...b) All authenticated users...c) Anonymous users...d) only you | b) All authenticated users |
| Win Server; what user grp contains domain accts, local acct,Guest acct,but not users logged into a local acct on remote machine that doesn't match an acct on the machine in question?..a) Authenticated users..b) Everyone..c) Anonymous users..d) Local users | b) Everyone |
| Set permission for folder-have a problem. You are logged on as Admin, but option in the Security tab dimmed out. Likely prob?..a)Simple File Sharing,turned on..b)Simple File Sharing,turned off..c)You do not have access/set permissions..d)Permiss.inherited | d)Permissions inherited |
| Setting up file Sharing-small office network, Win/Vista server to serve up shared folders, which does NOT need to be turned on?...a) Simple File Sharing...b) File & Printer Sharing MS Networks...c) File Sharing...d) Public Folder Sharing | a) Simple File Sharing |
| Setting permissions for folder & need to turn off permissions inheritance.How?..a) R click folder, Properties, sharing, Simple File Sharing..b)Control Panel, Accessibility Options, Folder & File Accessibility...c) R click folder, Properties, Security, Adv | c) R click folder, Properties, Security, Adv |
| Having trouble accessing a shared file on remote computer in workgroup. To have full access to remote computer, which must be the same on both local & remote computer...a) Username...b) Password...c) Both of the above...d) Neither of the above | c) Both of the above |
| Examining computer & see a folder's name listed in green in Win Explorer...a) Folder is shared on network...b) Logged-in user has access permission to folder...c) Folder is encrypted...d) None of the above | c) Folder is encrypted |
| Export an EFS certificate...Tool?...a) Certificate Manager console...b) Cipher command...c) R click encryped file, Properties, Advanced, Export Certificate...d) Can't be done | a) Certificate Manager console |
| Customer would like to share an encrypted file w/other local users of comptuer system. How?..a) ea local user's cert must be added to encrypted file...b) R click on file, Properties, Security, Adv, ck share w/Local Users...c) Can't be done | a) ea local user's cert must be added to encrypted file |
| You are servicing computer you suspect to be infected w/virus. 1st?...a) backup any important data...b)Use antivirus S/W to scan...c) Quarantine system...d) Remediate system | c) Quarantine system |
| Fix an infected computer that does not have antivirus S/W. How?...a) Immed download & run antivirus S/W from a trusted Internet site...b) Obtain antivirus S/W on CD & install...c) Connect infected computer to unifected computer w/antivirus S/W and run | c) Connect infected computer to unifected computer w/antivirus S/W and run |
| An infected system, what should you do w/data storage area of System Restore Utility?...a) use prev. restore point...b) Use antivirus S/W to clean restore points...c) Turn System Protection off, reboot & then turn System Protect. on/purge...d) all above | c) Turn System Protection off, reboot & then turn System Protect. on/purge |
| Scanning Task Manager you see a # of svchost.exe processes. Suspect malware is running under which username?...a) SYSTEM...b) LOCAL SERVICE...c) NETWORK SERVICE...d) The username of the user currently logged in | d) The username of the user currently logged in |
| Task Manager's list of running processes - which is likely not legitimate?...a) c:\windows\system32\svchost.exe...b) C:\Program Files\MSN Messenger\Msmsgs.exe...c) c:\Program Files\MSN Messenger\Msmsgs.exe | a) c:\windows\system32\svchost.exe |
| Task Manager's list of running processes, which is likely not legitmate?...a)c:\Windows\system32\Lass.exe...b) System...c) c:\windows\explorere.exe...d) C:\windows\Winlogon.exe | d) C:\windows\Winlogon.exe |
| Admin. share \\computername\admin$ to be auto. enabled/access. to admin,what must hold?..a) comp. must be in wrkgrp..b) comp. must be in domain..c) comp. must have admin. shares enabled..d) c:\Users\Public\admin$\ must be created on comp. computername | b) comp. must be in domain |
| Admin on domain,to easily access any drive or vol./any comp/domain. How?..a) can't/isn't allowed..b) Manually set network shares/perm approp for ea. vol on ea. comp..c) Enter comp name/drive name/followed by $..d) Navigate to desired dr. using Network Pl | c) Enter comp name/Make a Bdrive name/followed by $ |
| Config comp/with vista BitLocker/what H/W support is needed?...a) SMART compatible H/D...b) TPM chip on M/B...c) USB flash drive w/authentication key...d) None | b) TPM chip on M/B |
| Make Backup of an EFS cert. What command in vista Start Search box or XP run box?...a) efxbkup.cmd...b) certmgr.msc...c) certexp.exe...d) certbkup.msc | b) certmgr.msc |
| Encrypt a folder, but teh ck box "Encrypt Contents to Secure Data" is dimmed...a) folder is already encrypted...b) vol is not using NTFS...c) malware is interfering w/encryption functionality...d) vers of Win does not support encryption | d) vers of Win does not support encryption |
| Danger of BitLocker w/imp data?..a) H/D stolen data can be accessed..b) M/B fails/replaced data cannot be accessed w/ou a BU copy of startup key..c) careless user will leave USB flashh dr w/startup key..d) only 256 possible strup keys, easy for intruder | b) M/B fails/replaced data cannot be accessed w/ou a BU copy of startup key |
| Removing H/D & installing on diff comptuer. Will BIOS drive lock PW-protect data?...a) No, because new computer may have diff BIOS...b) NO, that is the specific contingency a drive lock PW is intended for...c) Yes...d) Depends on system | c) Yes |
| Which should be disabled while working on a encryped file?...a) Antivirus S/W...b)Hibernation...c) Auto Win S/W Update...d) bitLocker Encryption | b)Hibernation |
| BIOS supervisor PW is set & forgotten. How can you get around this?...a) Ctrl,Alt,Shift, & B while booting...b) M/B jumpers to rest BIOS...c) Mount H/D using another computer & use Cipher program to retrieve PW...d) any of the above | ...b) M/B jumpers to rest BIOS |
| Having trouble installing BitLocker & want to try clearing TPM chip...a) Enter tpmreset.exe...b) enter tpm.msc....c) Ctrl, Shift, Alt, & T while booting...d) Can only be done by M/B manufacturer | b) enter tpm.msc |
Created by:
cberghuis