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Week 3
| Question | Answer |
|---|---|
| What does the Gallup Q12 help AE do? | 1. Measure engagement across the organization 2. Identify strengths and improvement opportunities |
| Engagement Hierarchy (Bottom to Top) | Basic Needs Individual Contribution Team Work Growth |
| Engagement Hierarchy: Basic Needs Question | What do I get? |
| Engagement Hierarchy: Individual Contribution Question | What do I give? |
| Engagement Hierarchy: Teamwork Question | Do I belong? |
| Engagement Hierarchy: Growth Question | How do I grow? |
| Translate: I know what is expected of me at work. | Clarity of expectations |
| What happens when managers ask employees to accomplish a goal but do not provide them with the necessary resources? | Credibility is lost |
| What does having or not having the materials and equipment needed to do a job predict? | 1. Customer engagement 2. Employee retention 3. Safety 4. Production |
| What is the key to effective recognition? | 1. Being honest 2. Basing it on measurable outcomes |
| How often is recognition needed to create a culture of appreciation? | Once every 7 days |
| Employees who do not feel adequately recognized are ____ as likely to say they will leave their company in the next year. | Twice |
| ______ are the glue that holds great workplaces together. | Relationships |
| What does the following Gallup Q12 survey statement measure: The mission or purpose of my company makes me feel my job is important. | How well an individual identifies with his or her company's mission |
| According to Gallup's research, people would rather build ______ than ______ around themselves. | Bridges Walls |
| Quality relationships in the work environment result in what? | An environment of nurturing trust and emotional loyalty |
| Employees want to understand how ______ and where ______. | They are doing Their work is leading |
| The need to ______ and ______ is a natural human instinct. | Learn and grow |
| In regard to how things are done, what are the best teams always doing? | Striving to find: -Better -More efficient -More innovative Ways to work |
| What does the Gallup Q12 definition of engagement measure? (Relative to the workplace) | If an employee’s workplace needs are being met in the organization |
| Satisfaction: | Being happy, content, or satisfied |
Created by:
eavere