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Chapter 10
Written and Electronic Communication
| Question | Answer |
|---|---|
| What refers to formal business stationery on which the practice name and address are printed at the top, often with the names of the associates in the practice included. the office phone/ fax numbers are listed along with office website and email. | Letterhead |
| When using numbers 1-10 you should write the numbers instead of writing the words. True or False | when using numbers 1-10 you should write the numeric word instead of writing the number |
| What type of letter style has all lines flushed left? | Full-Block Style |
| Full-block letter style is also called__________? | Block style |
| What method of communication with a patient is not considered a secure method of communication? | email nor text message |
| What involves checking a document for factual accuracy, logical flow, conciseness, clarity and tone___________? | Editing |
| What does proofreading involve? | checking a document for grammatical, spelling and formatting errors |
| What type of errors are errors in spelling, grammar, punctuation, spacing between words, and division of words? | Mechanical Errors |
| These errors involve the positioning of the various parts of a letter, may include errors in indenting, line length, or line spacing | Formatting Errors |
| Notations at the bottom of the letter may include an identification of any items enclosed with the letter (enclosure) and what else | CC (carbon copy) |
| This block style is similar to full block but differs in that the dateline, complimentary closing, and signature block are aligned and begin at the center or slightly to the right of the center of the page. | modified block style |
| What is the standard setting for margins in business correspondence__________? | 1 inch (left and right margins) for 8 1/2-inch-wide paper |
| What must a patient sign before you communicate with them via email or text message? | Signed written consent |
| What part of the letter should begin about three lines below the preprinted letter head? | Dateline |
| What should be the first thing you do before you write? | know the purpose of your letter |
| when using the office computer, no internet site you access and email that you send or receive is private; it belongs to the office and the practice owner have the right to do what and limit access? | monitor |
Created by:
Valadiece