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MDAS1110 Exam 1
| Question | Answer |
|---|---|
| What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability? | Brownout phase |
| When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with... | "I know how the flu can disrupt sleep" |
| Discussing a topic the patient has no desire to discuss is called ________. | Probing |
| Testing the functioning of a patient's eyes and eye muscles is an example of which type of task? | Specialized |
| Which of the following is NOT recommended for maintaining a professional appearance? | Wearing clothes in the latest fashion |
| Types of human growth include physical, psychological, and ________ growth. | Emotional |
| A person using the ________ defense mechanism copies the behavior of another to cope with feelings of inadequacy. | Identification |
| Which of the following actions is most likely to help a person reduce stress? | Identify sources of conflict and try to resolve them |
| Which of the following statements describes knowledge? | Understanding the "why" of what you are doing |
| The ability to communicate with patients in terms that they understand so that they feel at ease and comfortable with what you are saying is called ________ communication. | Therapeutic |
| Shelby has been working as an administrative health assistant at Brownville Medical Clinic for six years. Which of the following organizations offers a credential that would be useful to Shelby in her job? | National Association of Health Professionals (NAHP) |
| Mr. Hernando says he does not remember how he received the injuries he suffered when he was mugged. This is an example of the defense mechanism of ________. | Repression |
| Which of the following is NOT included in the professional behavior of comprehension? | Releasing information |
| Kendra works as a medical assistant at Baker Medical Associates, a group of five physicians. She has been asked to help the physicians analyze the practice and suggest potential areas for improvement. This task would be classified as an ________. | Advanced administrative duty |
| ________ is the world-renowned authority in areas of death and dying who developed the five stages of dying model. | Kubler-Ross |
| Which of the following are key strategies for ensuring your success as a medical assistant? | Critical thinking, time management, and stress management |
| Skills involved in communication are ________ skills, interpersonal skills, and assertiveness skills. | listening |
| The independent agency that certifies the validity of competency and knowledge of the medical profession through examination and awards designations, such as the National Certified Medical Assistant, is the ________. | National Center of Competency Testing (NCCT) |
| Who created the lifespan development model? | Erik Erikson |
| The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do? | Discuss her concerns to her supervisor |
| The baby boom that occurred from 1946 to 1964 caused which of the following healthcare trends? | Increase in aging population |
| Which of the following organizations developed and established the safety requirements known as National Patient Safety Goals? | The Joint Commission |
| When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior? | Prioritizing |
| Although medical assistants are presently not required to be credentialed, which two regulations are making credentialing a logical step in the hiring process? | CLIA '88 and OSHA |
| What well-known behaviorist developed the hierarchy of needs model? | Abraham Maslow |
| Marianne's grandmother fell and bruised her arm badly. Which of the following allied health professionals might Marianne suggest that her grandmother visit? | Massage therapist |
| According to Maslow's hierarchy of human needs, the ________ needs are met by attention and recognition from others. | Esteem |
| Dori currently has an office job as a clinical medical assistant, but she has discovered that she is pregnant, and she wants to work at home after the baby arrives. Which of the following organizations can help Dori? | Association of Healthcare Documentation Integrity |
| Jeannine is a medical assistant at the outpatient center of a local hospital. She is responsible for explaining treatment procedures to patients, within her scope of practice. This task would be classified as an ________. | Entry-level general duty |
| An example of a clinical duty for a medical assistant is ________. | Preparing a patient for and examination |
| In which of the following examples does the medical assistant demonstrate positive communication? | "This paperwork won't take long at all" |
| Overemphasizing a trait to make up for a perceived or actual failing is using ________ as a defense mechanism. | Compensation |
| An example of a disorder treated by an endocrinologist is ________. | Hyperthyroidism |
| Mr. Ringsmuth is talking loudly at the front desk because his appointment time passed. You reassure Mr. Ringsmuth that he will see the provider shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting? | Communication |
| Which of the following statements is not true about electronic health records? | EHR is a major factor in the current trend toward preventative healthcare |
| The legal term ________ is defined as the care that ordinarily is provided by an average, prudent healthcare provider in a given situation. | Standard of care |
| Which organization awards the Registered Medical Assistant credential? | American Medical Technologists |
| A medical assistant sees a patient looking uneasy and responds, “You look concerned. How can I help you feel more comfortable?” This is an example of which type of skill? | Assertiveness |
| A medical assistant demonstrates ________ when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient. | Professional judgement |
| All healthcare facilities are required to convert to electronic health records (EHRs) by the year ________. | 2014 |
| When communicating or having interactions with ________, you should utilize the same skills and qualities used to communicate with patients. | Coworkers |
| Darryl is a medical assistant who works in a small facility. His goal is to become a multiskilled health professional. Which of the following credentialing organizations would you recommend to Darryl? | National Association for Health Professionals |
| Humans have a great need to belong to groups, according to Maslow's belonging or ________ needs. | love |
| Yvonne has worked as a medical assistant at Smithson Medical Center for 15 years. Recently she was asked to become the facility's OSHA compliance officer. This task would be classified as an ________. | Advanced laboratory duty |
| An 8-year-old girl is brought to the clinic by her mother, who states that the child may have broken her arm. You report to the licensed practitioner that you suspect that the child is being abused. What professional behavior is being displayed? | Patient advocacy |
| Subspecialties of internal medicine include all of the following except ________. | Otorhinolaryngology |
| The purpose of accreditation of medical assisting programs is to ________. | Ensure that medical assisting programs provides a competency-based education |
| The need for ________ occurs when a provider’s schedule changes to include evening and weekend hours in order to service more patients. | Flexibility |
| Using ________ as a communication technique gives the patient time to think. | silence |
| Showing up for work on time every day is an example of what type of skill? | Soft skill |
| "Where would you like to begin?" is an example of giving a broad ________. | Opening |
| Signs of anxiety include ________. | Increased blood pressure and sweaty palms |
| The administration of radioactive drugs and the operation of radiation detection instruments is performed by a ________. | Nuclear medicine technologist |
| Lynda has been losing weight and just doesn't look well. You ask her if she is ill, and she confides that she has an ongoing problem with diarrhea and abdominal cramping. Which of the following healthcare professionals would you recommend? | Gastroenterologist |
| When interviewing the patient, a medical assistant makes a comment such as “And then…”, which is an example of offering the patient general ________. | Leads |
| A coworker has been making personal comments to you that make you feel uncomfortable. He made an occasional remark about how nice you look, then the remarks and the personal nature of the remarks have increased. What action should you take? | Tell him his comments are inappropriate |
Created by:
madisenfry