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Stack #4250951
| Question | Answer |
|---|---|
| A pharmacy technician did not ask when a patient would come back to pick up their medication. This would be a communication failure in which area? | dispensing efficiency |
| Which telephone greeting conveys all the recommended components to be considered professional? | Thank you for calling Paradigm Pharmacy, this is Mark how can I help you? |
| Being mindful of what might offend a patient or coworker during conversation is known as | tact |
| If a coworker says, "you are always late to work," which element of communication might they improve on? | using trigger words |
| Which of the following are elements of composing a professional email? including a signature adding a pleasant greeting using spell check All of these are correct | ALL OF THESE ARE CORRECT |
| Which verbal communication factor conveys mood best? | tone |
| Which of these is not an element of nonverbal communication skills? | empathy |
| In order to get further clarification during a conversation with a patient, the technician should ask | open-ended questions |
| Conveying your message with awareness of how it is being received is known as | active speaking |
| Which of the following are elements of active listening? | All of the answers are correct |
| Critical thinking is important and valuable to which groups? | All of the answers are correct |
| Determining the root cause of a problem falls under which element of problem solving? | understanding |
| What is the final step in solving a problem? | creating an action plan |
| Which of the following is not a trait of an effective critical thinker? being organized having an open mind exhibiting emotional reasoning remaining focused | exhibiting emotional reasoning |
| Which of the following is not a behavior of effective critical thinkers? | embraces emotions |
| What objective is at the top level of Bloom's taxonomy? | create |
| What objective is at the bottom level of Bloom's Taxonomy? | remember |
| pharmacy technician tasks employ critical thinking skills | Almost Half |
| What tactic or activity is used when considering and analyzing a solution to a problem? | brainstorming |
| Which trait allows for the ability to admit when you are wrong? | self-confidence |
| When a technician holds the door open for an elderly patient entering the pharmacy, they are displaying which trait of cultural competency? | courtesy |
| Which term defines a healthcare provider's ability to recognize social, cultural and linguistic needs of patients and meet their needs? | cultural competence |
| Which patient demographic may need additional explanation related to refill regulations? | Hispanic |
| According to the US Census Bureau, which is the 3ra most common language spoken in the United States? | Chinese |
| In which country is direct eye contact not preferred during communications? | China |
| Whom should you first notify if you encounter or witness discrimination within your workplace? | your supervisor and/or the human resources department |
| What is a method to increase one's knowledge and cultural competency that is also useful for certification renewal? | continuing education |
| Which religion has observances or holidays that might interfere with the dosing frequency of their members' prescriptions? | Islam |
| Which system of care is also known as conventional medicine? | Western medicine |
| Knowing which personal pronouns to use with a patient involves the patient's | gender identity |
Created by:
PotatosasFries