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Window Clerk USPS 24
| Question | Answer |
|---|---|
| Postal Service employees operate under a mandate to protect and preserve the mail placed in it | Custody |
| The approach a Sales and Service Associate (SSA) can use to engage our customers and ensure their needs are met is | A+GIST |
| The U.S. Postal Service is the only delivery service that reaches | 6 days/week |
| The primary law enforcement for the United States Postal Service is the | Postal Inspection Service |
| The maximum size for a flat-sized mail piece is | 12"x15"x.75"x13oz |
| The minimum size of a postcard is the same size as a | Letter |
| A change of address is valid for | 18 months |
| Migratory Bird Stamps are essential for | Hunting |
| An optional, free daily preview of mail pieces to be delivered is called | Informed Delivery |
| Registered mail can be insured up to | $50,000 |
| Other Regulated Materials Domestic (ORM-D) packages can be shipped by | USPS Retail Ground |
| The customer can request a cashback option when using a debit card up to | $50 |
| Money orders CANNOT be paid for with a check or | Credit Card |
| The manual with postage prices and classes of mail transmitted among the U.S., U.S. territories, APO’s, FPO’s, DPO’s, and the United Nations is the | Domestic Mail Manual (DMM) |
| The list of missing, stolen or lost Postal money orders is found in the | Postal Bulletin |
| A machinable parcel cannot weigh more than | 25lbs |
| In order for a postcard to be mailed, it must be | Rectangular |
| A letter that is square instead of rectangular is considered | Nonmachineable |
| When a customer requests Premium Forwarding Service Residential (PFSR), the mail pieces are mailed to the customer using Priority Mail service | Weekly |
| Firearms, intoxicating liquors, and cigarettes are categorized as | Restricted Matter |
| All postal products and services can be purchased by credit card EXCEPT | Money Orders & Gift Cards |
| A single Postal Service International money order can NEVER exceed | $700 |
| A Parcel that weighs more than 70 pounds is | Nonmailable |
| Nonmachinable letters are processed | Manually |
| The maximum combined length and girth for Priority Mail is | 108" |
| Which premium service for individuals or companies offer more pickup times | Caller Service |
| Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ___________ per day per incident | $50,000 |
| In order to keep the mail safe and to determine the mailability of certain items, a Sales and Services Associate (SSA) would utilize | Publication 52 |
| A weekly publication designed to streamline communications between Headquarter and the retail unit is the | Retail Digest |
| If a customer needs more information on business mail, the Sales and Services Associate (SSA) should direct them to | Postal Explorer |
| Nonmachinable surcharges are applied to First-Class letter when the item is | Polybagged |
| Nonmachinable surcharges are applied to First-Class letter when the item is | Rigid |
| Nonmachinable surcharges are applied to First-Class letter when the item is | Square |
| Proper design and construction of a mail piece which conforms to minimum and maximum mailing standards ensures | Mailability |
| Any mailable item weighing _____ or less can be sent First-Class Mail | 13oz |
| What premium service is used for individual or companies that have more mail each day than the largest box holds | Caller Service |
| The Domestic Mail Manual (DMM) is mail transmitted among | USA |
| What service allows customers to request the package returned before delivery | Intercept |
| What document is used to show contents for international mailings | Customs |
| What Postal link is the official source of updates to Postal policies and procedures | Postal Bulletin |
| What is the second step in the A+GIST sales process | Inquire |
| Which category of products does First-Class Mail belong | Mailing |
| What service allows transients and individuals waiting to get PO Boxes to receive mail | General Delivery |
| What type of parcel does not meet minimum dimensions of a machinable parcel | Irregular |
| What must customers provide for every item mailed | Address |
| What allows U.S. citizens proof of citizenship when traveling abroad | Passport |
| What term is used to determine if an item can be admitted into the mail-stream | Mailability |
| These items that once purchased and activated cannot be returned | Gift Cards |
| What includes removing merchandise, money or coupons from undeliverable bulk business mail | Theft |
| What service allows customers to see images of their mail before it is delivered | Informed Delivery |
| What type of mail is sent outside the United States, its territories, and possessions | International |
| What locations do customers enter and recognize you as the Postal Service | Retail |
| What is the service we offer for men ages 18-25 to register | Selective |
| What must a flat be in addition to meeting rectangular and size requirements | Flexible |
| What must a flat be in addition to meeting rectangular and size requirements | Uniformly Thick |
| What is the minimum length for Domestic mail letters | 5" |
| Maximum thickness for a large envelope | 3/4" |
| Maximum package weight for any class of mail | 70lbs |
| What is the name of our premier service | Priority Mail Express |
| How much insurance is included for Priority Mail Express and Priority Mail | $100 |
| Maximum length of a letter | 11.5" |
| Minimum weight of machinable parcel | 6oz |
| Parcel that weighs more than 70 lbs is | Non-mailable |
| A square letter is | Nonmachinable |
| What is the most secure service USPS offers | Registered Mail |
| What must be obtained when a parcel is insured for more than $500 | Signature |
| Maximum insurance on package services | $5,000 |
| What is "Does this article contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?" commonly referred to as | HAZMAT Question |
| What comes with every package mailing for free and provides date, zip code, and the time was delivered | USPS Tracking |
| Maximum combined length and girth of Retail Ground is | 130" |
| What Domestic shipping service is eligible for a postage refund if delivered to the recipient late | Priority Mail Express |
| What class of mail would a monthly magazine be considered | Periodicals |
| What class of mail, subject to inspection, can you send recorded CDs or DVDs | Media Mail |
| Mail is only to be delivered to the addressee when what additional service has been paid for | Restricted Delivery |
| Maximum amount collectible from the recipient for Collect on Delivery (COD) is | $1,000 |
| When a Retail Ground package length and girth combined measures between 108-130" what type of surcharge is added | Oversized |
| Minus a few exceptions, what is generally required to open or break the seal of any mail class | A federal search warrant |
| What is the independent agency within the USPS that performs audits on and investigates postal employees | Office of Inspector General (OIG) |
| What is S.O.L.E.R. | Squarely face the person Open your posture Lean towards the sender Eye contact maintained Relax while attending |
| What is the maximum weight of FC Letters | 3.5oz |
| What are the three processing types of parcels | Machinable, Irregular, and Nonmachinable |
| What is a parcel that exceeds the maximum criteria of a machinable parcel | Nonmachinable |
| When is PM Express refunded | When it is delivered/attempted late |
| How is postage accessed for packages exceeding 1 cubic foot | Dimensional Weight Pricing |
| A package weighing more than 70 pounds or measures over 130 inches is | Non-mailable |
| What is the delivery time for First Class? | 2-5 days |
| What is the delivery time for Priority Mail Express | 1-2 days |
| What is the delivery time for Priority Mail | 1-3 days |
| What is the delivery time for Retail Ground | 2-5 days |
| Handwritten or typewritten personal correspondence such as bills or account statements, postcards, and Business Reply Mail are examples of | First Class Mail |
| What is the minimum frequency to ship to qualify for Periodical Mail? | 4 times a year |
| What class requires 200 pieces or 50 lbs. per mailing and is used to send printed matter, flyers, advertising, newsletters, and small packages | USPS Marketing Mail |
| What is an affordable, targeted advertising technique used to map the target audience and must not exceed 5,000 pieces per mailing | Every Door Direct Mail (EDDM) |
| What is limited to books, sound recordings, academic theses and certain other items that must be sent to, from, or between educational organizations, museums, and other qualified organizations | Library Mail |
| What is subject to inspection and content limited to books, sound recordings, recorded video tapes, printed music, recorded CDs and DVDs, and certain other items | Media Mail |
| What is a free service for qualified items if mailed by or for the use of blind or other persons who cannot read conventionally printed materials due to a physical handicap | Free Matter for the Blind |
| What is a subclass of Package Services that must not weigh more than 15 pounds and be permanently bound | Bound Printed Matter |
| What are used to calculate PME, PM, and USPS Retail Ground prices | Zone Charts |
| What service provides customers sending a letter with proof of mailing, the date and time of delivery/attempt, and requires a signature | Certified Mail |
| What are the two classes (or services) of mail certified mail can be added to | First Class and Priority Mail |
| What is the most secure service in the USPS? | Registered Mail |
| What is the maximum value of a package mailed Registered? | $15,000,000 |
| What is used to mail merchandise for which the mailer has not been paid | Collect on Delivery (COD) |
| What is the maximum amount of money collected on a COD | $1000 |
| What service provides evidence of delivery which includes recipient's name, date of delivery, and actual delivery address | Return Receipt Service |
| What service requires the addressee to sign for a package | Signature Confirmation |
| What provides evidence of the date of mailing but not proof of delivery | Certificate of Mailing |
| When is the use of Label O35CH applicable | Caution Heavy - packages over 35 pounds |
| What are the non-denominational First Class Mail postage that is always priced at the current postal rate of a 1 ounce letter | Forever Stamps |
| What are used as fund raisers for breast cancer research, save vanishing species, and other causes | Semi-Postal Stamps |
| What is the study of stamps and postal materials | Philately |
| How many days do customers have to file an indemnity/insurance claim from the time of mailing | 60 days |
| Since insurance claims cannot be processed on the retail counter, customers must file their claims by | Online or Mail |
| How many keys are issued when a customer opens a box | 2 |
| When is a PO Box due | Last day of the month |
| What is required to open a PO Box | 2 forms of ID: one non-photo (proof of address) AND one photo |
| How many days does a PO Box customer have to activate their online PO Box at the retail counter | 30 days |
| What is the maximum amount of each domestic Money Order issued | $1,000 |
| What can be used to purchase Money Orders? | Cash, Debit, and Traveler's Check |
| What are the three security features of a Money Order? | Watermark (Benjamin Franklin), USPS Security Thread, Dollar Amount (No Discoloration/Matching Amounts) |
| What is the maximum amount you can send through Sure Money in a day? | $1,500 |
| What is the maximum amount of Gift Card purchases in one single day per customer? | $500 |
| Migratory Bird Hunting and Conservation Stamps required by federal law to hunt migratory birds are also referred to as: | Duck stamps |
| How often are duck stamps issued? | Once a year from July 1st to March 1st |
| What is the minimum and maximum days customers can hold their mail? | 3 to 30 days |
| What free service allows a customer to obtain a street-addressed mail when they regularly receive 50 letters or more? | Firm Holdout |
| Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? | The Security and Sanctity of Mail |
| What mailable matter can deteriorate in the mail and therefore lose value like live animals, queen bees, and fresh food? | Perishable Matter |
| Firearms, intoxicating liquors, and cigarettes are categorized as: | Restricted Matter |
| How many HazMat Classes are there | 9 |
| What is the federal regulation that governs the transport of cigarette and smokeless tobacco? | Prevent All Cigarette Trafficking (PACT) Act |
| What is the only mail service used for cremated remains? | PM Express |
| What is the primary source of information used to determine HazMat mailability? | Publication 52 |
| What are the criteria for Anonymous Mail? | Bears only stamps as postage, Weighs more than 10 ounces or is over ½ an inch thick, Not accepted by an employee in the retail counter |
| What is the federal regulation designed to prevent financial crimes, primarily money laundering? | Bank Secrecy Act (BSA) |
| What form is used when a customer purchases $3000 of financial instruments and/or cashes $10,000 of financial instruments in a day? | PS Form 8105-A, Funds Transaction Report |
| What form is used when a customer refuses to fill out the proper form when purchasing a certain amount of financial instruments? | PS Form 8105-B, Suspicious Transaction Report |
| What is maximum amount of cash can be stored in your drawer? | $100.99 |
| Except for 5 day old checks, what is the amount required to make a deposit? | $100 |
| What are three digit codes that assign financial transactions to the proper General Ledger Account? | Account Identifier Code (AIC) |
| What is used to enter daily business transactions and run receipt controls? | PS Form 1412, Daily Financial Report |
| Apart from the Unit ID and Initials section, what are the three other major sections of a PS Form 1412? | Receipts, Stamp Accountability, Disbursements |
| How long can you forward First Class Mail for free? | 12 months |
| How often should Premium Forwarding Service Residential ship? | Weekly |
| What paid service is for individuals and companies that need more pickup times than a firm holdout and receive more mail than your largest PO Box? | Caller Service |
| What is the primary source of information used to determine HazMat mailability? | Publication 52 |
| What is a virtual library that contains tools and manuals? | Postal Explorer |
| What is a hub for policies, procedures, handbooks, and publications? | PolicyNet |
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